Ideally situated, about 3 minutes walk from the Hofburg and pedestrian entrance to the Altstadt, Grauer Bär is a great place to stay. There is a parking garage (it's actually public and costs €17 per day) but it is joined by an underground corridor directly to the hotel. Follow the signs "Grauer Bär" when you enter the InnenSTADT carpark. There are charging points for E-Cars : you get a "Chip" from reception which starts (and stops) the charge, and payment is added to your room bill. This worked really well. My room, on 3rd floor, was very nice, modern and comfortable, with a great shower and good wifi. My dog was made welcome, even though he was not really allowed into the breakfast room : in the end no-one minded, and we sat in a quiet corner. They even brought the dog a bowl of water. Thank you very much for your kind attention 😀.

There is nothing not to like. It is all very well organised and pleasant.

The staff were friendly, helpful, and professional. The room was clean, spacious, and had plenty of shelves for storage. The bed was comfortable, and the room was quiet—perfect for a good night’s sleep. The entire hotel was well-designed and well-maintained—not just the room, but also the corridors, entrance, and common areas. You could tell that attention was paid to every detail. I wasn’t aware of the pool and wellness facilities beforehand, nor did I have time to try them, but they seemed like a very nice addition to the hotel—one that helps justify the price.

A few things about the room: the headboard with the outlet was loose and felt like it was detaching from the wall. The towels were a bit rough, and the pillows could be improved. Breakfast was a bit disappointing. While the selection was decent, the quality was just okay. The seating area didn’t feel very clean, and the lighting was too dark and moody for a morning meal. It would also be nice if the hotel reduced its plastic use, as every spread came in single-serve packets.

good location near the heart of the city and a km walk from the train station. our room was large with a bed each for three of us. bathroom was also a good size with a good shower.

A noisy nearby bar till late night. A mouse under our table in the breakfast restaurant, informed to a staff but perhaps she didn’t understand English. A rude man in the swimming pool area shouted loudly at my 24 year old daughter to get out instead of informing her politely the closing hour of the pool!

Absolutely loved our stay at Hotel Grauer Bär! The location is brilliantly located within a few minutes walking of the Old Town. Staff are extremely friendly, and I would especially love to say thank you the gentleman who checked us into room 520 on Friday 10 January (sorry, I never got your name) - he went above and beyond to have a laugh with us and had some great recommendations! He should be rewarded for being a credit to your team! The room was clean and quiet and had a fabulous view of the mountains! The spa was excellent and having a room on the same floor of it was a wonderful experience! The breakfast at the hotel is outstanding and I would even go as far as to say it’s the best hotel breakfast we’ve had (and we go on a holiday a month)!! Would definitely stay here again!!

One of the best hotels I have stayed in at this price. First of all, the reception staff is amazing, super nice and friendly. Second, the rooms are spacious and comfortable, with good amenities. Finally, the location is great, just a short walk to the center of the town. Also, no problems with parking the car whatsoever. Great stay.

Nothing important, there was some noise at night coming from the outside (probably students in the near university gathering on the streets and talking loudly), but upon closing the windows the problem was gone.

The hotel is nicely decorated and has a very warm atmosphere. We had a spacious, very quiet room with a great bed. Even the extra bed for the 3rd person was of the same quality as the normal bed which is often not the case in hotels. The bathroom had a lovely rain shower. Breakfast was abundant. On Sunday they even served a glass of champagne, which was most appreciated by my mum and grandmum. The pool and spa were a nice extra. The jacuzzi with view on the mountains and the city topped it all.

The sauna was only heated between 17 and 21, which gave us not enough time to enjoy it to the fullest, due to a busy program with dinner at 18:30. That was a pity. But we understand the choice from an ecological perspective.

This was a quick overnight stay in a beautiful city before we headed up to the Dolomites. The hotel is a great location, we easily walked from the train after deciding it would be quicker than loading all our luggage onto a taxi! The suite was a large two room affair with beautiful views up to the mountains, a comfy bed for us and a sofa bed for our teen. The bathroom was large and clean. The bonus is the wellness centre on the top floor with stunning views across the city to the mountains. You can sit in the spa watching the sun go down. Steam room and sauna also a welcome treat after a cold day. Breakfast buffet was a little chaotic as it was the last busy weekend of the holidays but it was restocked after we sat down and plenty of choice. Great hotel and location.

No Nespresso machine in room, it’s pretty much standard now to have a coffee pod machine and not instant coffee!

Hotel is well presented, a stones throw from the old town and next door to a great Nepalese restaurant. Rooms and clean, spacious with everything you would need. Breakfast has a great choice with coffee machines so no waiting to grab the waiter/esses eye to get a refill. Only here for a night whilst in transit so unfortunately didn't get chance to try the wellness facilities etc.

Room overlooked what appeared to be a bar area which in itself wouldn't be an issue but at night had people outside talking until daft o'clock in the morning, unable to leave the window open

Excellent location with underground parking. Very friendly reception staff. Great breakfast. Overall we would be happy to return someday.

The room was nice and clean, but there was some kind of smell. Probably because someone before us has smoked in the room and since the room has a carpet, it is difficult to eliminate the unpleasant scent. Maybe it was just bad luck, but the Spa area was overcrowded. Couldn't use outdoor jacuzzi because it was full of people all the time and swimming pool was too cold to relax. For the price it would be normal to have bathrobes in the room.

This hotel is amazing. It also has excellent location in the center of Innsbruck, but in very quiet street. Stuff is very professional and friendly. We had two rooms, both on the 4 floor - very big and fantastic equipped with all the necessaries. Our rooms were with balcony with fantastic view of city and mountains around the town. Breakfast was included in rooms rate, and it was one of best breakfast I eat in European hotels. Absolutely amazing. We shall definitely come back to this hotel.

nothing particular.