Great and friendly service in an amazing location very spacious and comfortable rooms and bar lounge area felt very welcoming, very easy to check in and check out and felt quite secure, nice sized shower and brilliant view of the dock area lots of airplanes going over head due to the airport nearby but with the window shut we couldn't gear them coffee pod machine and kettle with pods, teabags, milk and sugar that's refilled daily unless requested not to be.

The food wasn't the best and came quite slow and there weren't many options for people who are celiac or gluten intolerant or many options for lactose free, the TVs are quite glitchy sometimes and don't connect well with apple devices.

The breakfasts were excellent. The usual choice of cereals, and various types of bread, but the standout was the cooked breakfast. Vast selection of cooked foods, and all of it fresh - not the slowly-congealing-in-fat sausages and bacon that is sometimes offered. Very, very good breakfasts. Also worthy of mention was the staff. From the moment we checked in, everyone - bar staff, restaurant waiters, everyone - treated us politely yes with a friendliness that seemed genuine. Of particular note was Azir (sorry if I slipped up with the name spelling) He checked us in and recognised how weary we were after our long journey. Welcomed us as if we were old friends. Thanks to everyone there.

The room was a bit tired, and could do with a repaint. They were clean though, which is of course important.

I've a real soft spot for Ibis hotels - the no-grout bathroom saves you the worry of seeing mould, I always know what to expect decor-wise and it's truly highly satisfying for a weary traveller. I liked the wide bed, the hair dryer, the bathrobe, the coffee/tea-making facilities in my room. There was a sweet touch of a cookie waiting for me too. The location was perfect for my purpose, getting to and from the city centre is pretty convenient with the nearby DLR station. The staff were agreeable, especially Tom who provided excellently swift service, thank you! Definitely coming back.

the overhang over my 8th floor window - keeping the light away and making the room a bit gloomy

Excellent breakfast: good choice, hearty, very tasty, generous english breakfast-- good fruit choice. N.B. I arrived at Canning Town, and no taxi was in sight. I saw an Ibis opposite the exit and asked for assistance to Ibis, Excel. The Ibis member of staff was most helpful and promptly arranged a taxi for me: well done, Ibis. Staff at Ibis, Excel, could not have been more helpful and welcoming. The excellent Elizabeth Line should be part of your marketing material.

Carpet in my room could be updated. Sandwiches (or some kind of food, even biscuits) should be available at the bar to purchase after the dinner has closed in the evening. Bar area not well laid out or inviting: I felt I was either part of the entrance lobby or the breakfast area .

Excellent location on the docks. Very friendly and helpful staff. Great selection at breakfast including gluten free bread, yogurts, cereals, fruits, cooked breakfast items, meats cheeses, and vegetarian options. There were various non-dairy milk options too. Rooms were very clean, modern, with comfy beds and the large shower was good. Just enough coat hangers for clothes for a couple of days. Rooms had everything we needed for a weekend stay. Easy enough to get over to the o2 arena via cable car or tube (you'll need to walk from Canning Town station or get a taxi if it's after 11.30pm).

There was no non-dairy alternative to butter at breakfast. Pillows were were flat and hard.

The location and price are pretty good and you get what you expect. There was nothing exceptional. The breakfast was varied and quickly restocked, though seating is limited during big events or group visits.

The price could have been better, but since there was a big event on at the excel centre all hotels boost their prices. Like all hotels in the colder months, you can't change the room air conditioning to cold air, so even if you arrive hot from carrying cases or touring, the most you can do is open the window to people and planes making lots of noise. This also means everywhere in the hotel feels warm and stuffy. You must bring your own pillow, the pillows provided do pretty much nothing and are very uncomfortable. Be careful in the shower, the soap dispensers are at a height where someone of average height or shorter will end up shooting soap into their eyes.

For the center of London, and being on the top floor, the view was exceptional. Roon was quiet, cool, clean and well presented. Staff were friendly. Midday checkout was good so I could sleep late. View of the Docklands was incredible.

I thought I'd booked the breakfast but was told I hadn't. Wasn't in a position to argue or make a fuss so sacrificed the £10 I had paid extra on Booking.com. Being super critical, The "pod container" bathroom kept creaking during the night. Also it catches you off guard having to step up. Also having to reattach the window safety strap as when I opened it it fell out so my window swung open. Great for views.

We got services as it supposed to be and exactly what we have paid for. Reasonable price against reasonable service rendered. Don't expect spending all day in a room with super lux comfort.it is much more suitable for tourists who plan to spend most of the day out of the hotel.Nice staff, clean room with adequate hotel accessories against reasonable price.thank you also taking our notice into consideration about room view preference. We stayed in such a nice room with river view.

Nothing

Room was great, very clean and very spacious. The hotel was about a 5 minute walk from my venue i had to go to which made things very easy. Staff were very helpful at the bar and during check in and out

Theres nothing really to critique i had a great time, the only thing that could possibly improve was during the evening at the bar there was only one member of staff and he was doing nearly everything, from making drinks, serving customers, delivering food, checking guests in, wiping tables, i thought it was a bit much for one person to do

Room was a good size, with a nice view and very convenient for the excel centre. Staff were friendly. Room and hotel in well kept and clean condition. Good facilities in room (coffee machine etc) although coffee machine did leak some water at one point despite not being used

Air con system did not work so window had to be left open all night. Tv was difficult to use (turned on audio description by itself and we could not figure out how to turn it off). I was told prior to our stay that breakfast was included in our booking, only to be told on arrival that this was not the case - staff member did apologise for the mix up but it was still disappointing