Staff were brilliant, nothing too much trouble, Katie was welcoming from the start and was available to help, Andrew the chef - absolutely amazing - catered for two plant based guests (myself and my wife) without problem and checked to make sure we were ok. All the staff we came into contact were kind, courteous and hard working to make sure all guests were looked after. Special mention to Katie, Andrew, Lynn, Emma and Chloe. Also 10 minutes from the Game of Thrones studios (which was awesome) and easy access to Belfast in which the Titanic experience was brilliant.

Being really, really picky. Would be good to have hand soap in the bathroom as had to use shower gel. But that being said - when we ran out of supplies asked at reception and a member of the housekeeping staff fulfilled the request in minutes which is brilliant service.

Easy to find location on the outskirts of Banbridge. Spacious bedrooms. Very comfortable beds. Staff are very helpful and friendly. The food in the restaurant is fabulous. Very tasty and plentiful.

As a 5'2" female it was difficult to brush my teeth in the bathroom sink. The taps are too small for the sink. They don't reach far enough into the sink. The sink is too high. The bath needs more anti slip measures. Tea and coffee is provided as well as a pack of biscuits which is good but there were 2 of us staying in the room so i feel there should have been 2 packs. One for each person staying. The cups should be mugs not cup and saucer.

When we arrived the girl at reception was very nice, the room was gorgeous, the bed very comfy, toilet paper was an issue thought they could have put more in, we went to the bar for food, the lady was lovely, very chatty.

We met a group from Dublin, they were lovely, had a great night the dj was brilliant, loved him, but the barman was very rude to one of the girls we met, the girl asked the barman to send toilet paper to her mother, and he was very rude to her, she was just asking for her mother, he was very rude and had terrible attitude, no need for it..

The hotel is set in very nice surrounding with trees and lots of foliage. The beds were comfortable and large. There was a mix-up with our booking so instead of a family room we had two double rooms. A pleasant upgrade for our teenagers. The food was very good especially on the second evening when they provided fed our extended family of 19 people. The bar was cozy.

Unfortunately the last orders for food is at 19:30 and being used to eating much later at home in Brussels we were a little frustrated. However the timing suited the extended Irish family.

Beautiful location,helpful and really friendly staff..Room was fresh and clean,fresh towels etc whenever we requested them..food was really good,especially the Carvery..nice cosy bar area and a bright and airy Restaurant..enjoyed our stay😊👍🏼 Loved the resident cat Fluffy❤he became our friend and had several fusses from us every day 🐈

There was a boxing event on,would of been nice if one of the staff had mentioned it,was very busy,so much so we stayed in our room that night,was very noisey as our room was at the front of the Hotel so we could here all the people out the front from around 11pm till late..this was only 1 night other than that our stay was brilliant

Was placed in one on the new pods so wasn't expecting much but completly exceeded expectations. All the facilities you would expect from a room, plus as they are set apart no chance on noise through the walls. Only possible negative is they are set away from the main building which may be an issue on rainy nights. If I stay at the bannville again I will def be requesting a pod.

CAN'T think of any improvements. Just remember to carry an umbrella or waterproof coat to get to and from the main building in the event of rain

The location is lovely, set in the countryside with mature native trees on the property. The breakfast was fab. there was a lot of choice on the menu, all cooked to perfection.

Some of the rooms could do with being modernised, they are spacious and very clean, but a little dated. Although the hotel is situated in the countryside, the narrow, busy, roads make cycling a non-starter.

It was a very homly feeling tonthe place and the rooms were very big. Staff was extremely friendly and went above and beyond to attend to us

There was a bad odur throughout the hallways, the room was spotless clean but the bathroom needs some work it was rusty and had rotten wood and very mildewy. It was clean but definitely needs some work

The staff were so friendly and accommodating really good staff . Especially receptionist . Bed very comfortable and spacious rooms.We enjoyed our nights stay .It was perfect for my daughter and I to relax and chill

The hotel is dated and they are trying to update it . But that's why the cost of a nights stay is so low .

Location perfect for me for access to town, other road and bus networks. Breakfast facilities and service had everything needed. Stafff were always helpful with local knowledge. Fluff the Hotel Cat was always say on the fence to greet the comings and goings.

On initial arrival its unclear where the actual entrance to Reception is.