I love that the ac unit actually heated up the room nicely, as it was a cold night. The 2 ladies working behind the bar were lovely. And the security guys on both nights were lovely and friendly. The room was clean and cosy. The room was kind of small, but the bed was huge, so I didn't mind that at all!! I like that the room door had a chain on it. As a solo female traveller, that little extra security was nice.

The lifts weren't great. Only one was working, and I stayed there 5 months ago, and it was the same. The lighting in the room is way too dark. Ceiling lights are needed for people who don't want mood lighting all the time.

Location is excellent, right next a main road, also the bus station, easy access to shops, restaurants and bars, hotel carpark has both easy access and secure parking Breakfast was excellent, great selection of food, from full English to cereals and continental, buffet style but well laided out, with plenty of room and helpful staff on hand The bar and restaurant were great aswell, good menu and choice of beers, wines and spirits, a bit more expensive than the surrounding bars but set in a nice clean and friendly atmosphere, definitely child friendly. The rooms were excellent, clean and fresh, tea and coffee making facilities spot on,on suite shower was spotless, great choice of soaps, shower get etc, good clean towels

Single beds are a bit on the small side, if your over 6ft, they're not that comfortable, but that's a choice dictated to by price and length of stay

Lots to like about this hotel. The staff blended friendliness with professionalism and were attentive to our minor requests (a quiet room, extra milk supplies for our room when needed and caretaking our bags until later in the day on check-out). The shower was good with plenty of hot water, the beds were super-comfortable and the breakfasts varied and plentiful. Only a short walk to the bus station and then on into the town centre but still quietly set away from the hustle and bustle.

A bit chilly in our room at times and the instructions on how to alter the settings were confusing. On reflection we probably should have asked someone to come and explain the procedure. I thought I'd followed the directions but nothing happened to increase the room temperature. The cooked breakfast got cold quickly and I prefer coffee served from a pot than from a machine - but I know that's being fussy!

Myself and my brother and his partner all had a excellent time staying at Mercure Northampton. The rooms was amazing so much space. The breakfast we had every morning was lovely enjoyed it very much even though they didn't have any pan a chocolates left on the last breakfast we had but that's fine still all good. Staff are lovely everyone helped us alot. We would all stay here again when we visit Northampton again. Thankyou for having us and thankyou all for remembering me and making me feel welcomed.

Good clean well appointed room and comfortable bed. Really good and helpful staff especially at checkin and breakfast. Quite clearly a happy place to work and cheerful staff make for a pleasant stay. I was overheard saying I couldn’t see any bananas at breakfast and was overheard and one was brought to the table from the kitchen. Similarly some fried eggs had been out for some time and fresh ones ordered from the kitchen.

Being asked to pay 8.00 parking which I don’t remember being stated on booking. I can understand why when the hotel is so central. Fortunately it was waived by being an Accor member. I can never seem to determine if the heating temperature set is working.

The staff at Mercure Northampton were consistently polite and helpful. Check-in and check-out were swift, and any inquiries I had were promptly addressed. Room was well maintained even though is was not overly spacious but it was sufficient for my needs. Breakfast was a standout, offering a comprehensive buffet with hot and cold options. I appreciated the availability of healthier choices alongside the traditional English breakfast items. Hotel provides a reliable and comfortable stay with all the essentials for a pleasant visit.

Everything was exceptional.

Excellent staff, all very friendly and accommodating. Was able to check in early. Room well presented and the bed was huge and very comfortable. Heating/air con worked perfectly. Great selection and quality of bathroom products - shampoo etc. The bar and restaurant for breakfast was lovely. Plenty of seating and good choice of drinks and food. Very secure car parking and good price for overnight (£7).

Only tiny thing, the glass shower screen didn't extend further enough along the tray and so a lot of water was on the bathroom floor after. Also, only an overhead rainfall shower and no handheld option.

The decor was very good and functional. The bathroom was stylish, very big shower. All modern fittings. Good facilities in the room. Breakfast was acceptable, some of it was cold, but generally a good selection. All the staff were very pleasant and friendly although sometimes difficult to understand their English. The restaurant wasn’t open even though it should have been according to the times on the door.

The car park was a nightmare, no spaces were to be found and had to park up on a grass verge. Had to pay £8 to park there as well.

Having stayed previously while the hotel was being refurbished it was lovely to see the results. But as before the main thing that I loved about staying was the staff. My mother who has mobility issues was looked after by every member of staff who she dealt with. They were all friendly and extremely helpful which can’t be said for the all the hotels in this brand unfortunately. So 5 stars and thumbs up for the hotel. And we are already booking for Christmas so my mum can stay again.

Nothing. It was perfect.

The room was a refurbished room with a super large bed which was comfortable and equally comfortable pillows. I had stayed at the is hotel the month before again for work and the staff remembered me especially housekeeping who remembered my specific request for my room and to my great surprise they remembered and made up my room with extra bedding just the way I like it! The TV was huge, there was also a blue tooth speaker that I connected to my phone when I wanted to play music. Wish I had discovered the hotel before. Won’t stay anywhere else when I’m working in Northampton.

Would like to see the swimming pool back in action.