Very good breakfast and a great location. Nice bar and free snacks. Lovely ambiance.

We were kept waiting far too long on arrival. The receptionist was on the phone to another guest and there was no one else to assist. She then apologised and talked about a room upgrade but that never materialised. We arrived in the morning after a long flight and I had paid for an extra night upfront as they did not allow for an early check. So, frankly, I was a bit annoyed to wait around. Expected better service from a luxury hotel especially as this was the very first experience we had on site. Only one chance to make a good first impression and that was lost.

Nestled in the heart of Rome, the hotel's location was simply perfect – a tranquil oasis with iconic landmarks just a stroll away. Our experience was exceptional with unparalleled service, especially from Oliver. He went above and beyond to ensure our comfort and offering insightful recommendations. His kindness and attentiveness transformed our stay from a simple trip to a cherished memory for our anniversary. Oliver, and team thank you for your incredible hospitality! We can't wait to return.

Location, service, unique design.

Everything about this hotel is amazing the room, the service, the staff, the location, etc. Big thanks to Mr. Oliver and the team for the great hospitality.

Nothing

The hotel is just fabulous no words can describe how beautiful the hotel is . I felt living inside a museum it was extremely beautiful . Location was perfect Breakfast was delicious , i recommend you book your stay with breakfast. Halal option can be catered to if you notify the team a couple of day’s prior arrival . The Staff were incredibly polite and helpful. Mr. Oliver and his team would greet us everyday and check through out our stay if we needed any support even upon departure he was there to ensure we were situated and were ready to head to the airport.

Nothing

Amazing hotel, very clean and beautifully decorated. We were upgraded to a suite, which was huge, and we shocked to find that everything in the mini bar, including snacks and wine, was complimentary. The dining room is absolutely beautiful, and breakfast was great. The staff were super friendly and went above and beyond to help and meet all our needs, they even packed us breakfast for the morning of our flight because we had to leave before the hotel breakfast started.

If I really have to mention something, it would be that the hot water in the shower was not hot enough for us (it was OK for a shower, not cold, just not as hot as we like) and when we went to reception they said they would send someone to check and never did. But I assume that was a misunderstanding.

Our experience in the hotel made our trip to Rome amazing, everything in the hotel is outstanding and the service is beyond expectations. The hotel and its staff made us feel like home and family. The hotel is like our second home and will always going back to it whenever we visit Rome. Special thank to Mr. Oliver who took care of us during the stay and always support us in our need. Once again the experience we had in the Palazzo Roma was amazing and set a new bar in our hotels experiences.

I loved staying at Palazzo Roma. Its location on Via del Corso couldn’t be better — I was able to walk to all the major landmarks like the Trevi Fountain, the Pantheon, and the Spanish Steps in just minutes. What really stood out to me, though, was the service. The manager, Oliver Hutten, was incredibly attentive, and you could tell he genuinely cares about the guest experience. The staff were warm, thoughtful, and always ready to help. I felt truly looked after, and they went out of their way to make sure everything was perfect. It made my stay feel really special.

Nothing

The building is historic and was magnificently renovated. The common spaces as well as the hotel rooms are beautifully designed. No expense was spared! The housekeeping freshened up the room every day like the day we arrived. Plus, in the evening they left us extra water, a small treat and took care of closing the curtains. The breakfast was wonderful with various pastries and breads served everyday along with a delicious main course of your choosing. The entire staff, from the doormen to the hotel manager, was extremely friendly and worked very hard to make sure the guests had an unforgettable stay. And we did!

One small thing. The motion-sensor lights in the bathroom that went off even in the middle of the night and were extremely bright.

Amazing staffs and 5* services throughout our stay! From the doorman, to the reception, concierge, bartendar, the waiteress....Everyone was so warm with such a great attitude trying their best to make sure we were well taking-care, and accommodating each of our requests with pleasure. Free upgrade at check-in, late check-out at 3pm, deliver breakfast to our room because we slept in (excellent variety of breakfast selection btw). A very beautiful boutique hotel in every detail, love the decor, colour theme, the paintings on the walls in every floor, the bar/salon, the breakfast room... Great location, few mins walk to all the major attractions. Highly recommended! We'll definitely come back! Haven't written such a great review in a long time!

The room we stayed was next to the shopping street, so we could hear the trash van putting up the bottles and the vendors setting up the tables & chair in the early mornings. Request a quiet room if you want to sleep-in.