The location is 10/10! Easily accessible via taxi and easy to find. Walking distance to a lot of restaurants, money changers, Green Bazaar and Ascension Cathedral inside Panfilov Guardsmen Park. Within this park there are lots of activities to do as well including ice skating and snow tubing! We also found our favorite restaurant during our stay within this park. Hotel facilities like gym, pool, steamroom/sauna, and hamam were all free to use during our stay. Definitely check it out. Daily breakfast was available as well. If you ask them they will cook sunny side up eggs for you is they are serving scrambled eggs for the day. If you are planning to join tours, this hotel is also only 20mins by taxi to the usual meet up points for tour buses and vans. 40mins to Shymbulak and 12mins to Kok Tobe Hill Gondola Cable Way. Really convenient! We stayed here during our anniversary and the staff in this hotel went above and beyond which made our stay extra special! They even decorated our room with balloons and a swan towel sculpture with a fruit platter waiting for us when we got home from our tours. Thank you so much!! We didnt expect it at all and were extremely surprised and happy! The staff for sure keeps attention to detail their top priority. Everyone was so friendly and smiling even though we were aware it is not really in their culture to be smiling which we appreciated a lot.

The water pressure for the shower in the room is low. We had to wait for a few minutes sometimes more before water that was not boiling hot would come out of the shower and the pressure was decent enough for you to get wet.

I had a fantastic stay at this hotel! The staff was absolutely outstanding—always friendly, professional, and ready to help with anything. The room service was excellent, with delicious meals delivered promptly and always beautifully presented. The housekeeping team did an incredible job—everything was spotless, and they paid great attention to detail, making sure the room was always fresh and welcoming. The spa was a true highlight—relaxing, well-maintained, and offering top-quality treatments. I also enjoyed the indoor pool, which was a great place to unwind. While not the biggest, it was clean and a nice addition to the overall experience. Overall, a wonderful stay, and I would definitely return. Highly recommended!

1. The location is the best verry near to tourists attraction. 2. the facilities is good. 3. the bellboy is verry friendly 4. the receptionist is verry friendly and helpfull (booking yandex) showing the way. 5. The food verry-verry good especially the RED VELVET cup cake i have travel many countries that is the best ever.

1. please put some light outside to make it less dull.. is a good nice place just need some little details, put some ornament light outside of the hotel to make it people's attraction. 2. please install Bidets in the bath room for easy washing and taking ablution (wuduk)

Overall, it is a very good hotel, with perfect location, very good and variable breakfast (with some local food). In case you would like to have more info about Almaty (they do not have map in reception !?), what to see and where go for 1-2 days tours outside Almaty - ask at reception for Mr. KAIRAT - who can help you a lot ! We did a tour to Almaty lake (not easy to go there as only some special cars can take you to the lake area), Shumbulak area and Kok Tobe - all in 1 day !

The first impression when entering the hotel was not so nice, but finally, we were happy to stay at this hotel !

Just about everything! We stayed in #415. Had a nice view of snow clad Shymbulak resort from the room. Great location, next to 28 Paniflov park, Green Bazar, Chocolate factory, Arbat St and close to city centre. Good amenities. Good food. Above all else, very warm and welcoming staff who went out of their way to make our stay absolutely comfortable. Nnazym helped me with some antipyretic medicines overnight as the pharmacies were yet to open. Stanislav offered us late check out as my spouse was down with fever. Would specifically like to thank Stanislav, Nnazym, Akhzan, Dimash, Amira, Kairat, Emmanuel, the other African guy and others whose name I cant recall. All in all, a great stay and we will be back again !!

Nothing that can think of. Liked pretty much everything

All the staff were very friendly and welcoming, they gave us great information for the area. Hotel is in a perfect location to explore on foot, Ascension cathedral is only 5 min walk and there are so many things to see in a 25 minute radius. Hotel provided a shuttle service (taxi) that was very reasonable (cheaper than I could book anywhere else).

I guess our only issue was the breakfast but you have to expect a difference when you're in a relatively new tourist spot.

The water in shower room turns suddenly hot or cold on the first day. We searched other comments and knew that this problem usually happens in this hotel. On the day we left, other guests were arguing about the same problem within the front desk. Except this, any other things of the hotel was great, sincere stuff and they speak in very good English.

Our family recently stayed at Renion Park Hotel, and overall, it was a pleasant experience. Location: The hotel is ideally located, offering easy access to nearby attractions and convenient transport links. It’s a great choice for both business and leisure travelers. Rooms: The rooms were clean, comfortable, and well-maintained. The bedding was cozy, and the decor had a modern yet welcoming feel. Service: The staff was polite and attentive. Check-in and check-out were efficient, and they were quick to address any requests. The housekeeping team did an excellent job keeping the room tidy throughout the stay. Amenities: The hotel offers a range of amenities, including a fitness center and a dining area. The breakfast buffet was varied and delicious, with options to suit different dietary preferences. Value for Money: Considering the location and services, the pricing is reasonable. It’s a solid mid-range option for those looking for comfort without overspending.

Wish they had a bidet but I think all hotels in KZ doesn’t have one. The soundproofing could be improved, as noise from the hallway was occasionally audible.

Breakfast had a lot of options. Room was very comfortable though I thought I had a double bed I ended up with a very large large twin room. The shower was very relaxing although the temperature fluctuated a lot without touching the dial. Staff were very attentive and helpful. Food at the restaurant was decent. Location was great for sightseeing and my meetings - was great to be right next to the park. They were happy to let me leave my luggage on arrival and reception was 24 hours which was very useful.

Room was a bit noisy from the corridor but I managed to sleep just fine.

The location is perfect along with the amenities provided and size of the room. The behaviour of the staff and the cleanliness in the premises is wonderful and makes it a top most choice for anyone to stay in Almaty

We were vegetarians who don't even consume eggs, it became a little difficult for us to segregate vegetarian options out of the majority of the non vegetarian options provided in breakfast buffet and also since the staff finds it difficult to understand English language it became quite a task. I hope they can improvise on the possible vegetarian options in the breakfast buffet along with teaching their staff to understand English which can make it easier for foreign guests in the hotel