I got a large suite room because it was the cheapest on Booking.com. The room was extremely spacious and comfortable, with a decent view. There were 6 pillows for a king bed, which was plentiful. Breakfast was pretty nice, and contained hot food (eggs, sausages/bacon) as well as the usual stuff (pancakes, juices, breads, spreads, milk, etc). The hot food sometimes changes (in my three breakfasts there, I saw omelets, scrambled eggs, sausages, and bacon; always one egg and one meat each day. Coffee, tea, and hot chocolate were available 24 hours a day at the lobby. It is about 10 mins drive from the Niagara Falls State Park. With my own vehicle, it's better to stay here and drive to the state park parking lot than to stay in one of the overpriced hotels within walking distance of the falls.

Nothing.

The location was great! It was close enough to Niagara Falls and all it has to offer, but away from all the hubbub for the night. It was also close to some of our favorite restaurants, as well as factory outlets and grocery stores. We enjoyed the balance. Our room was clean and comfortable. The grounds around the hotel were well kept. The staff was generally friendly.

The breakfast area was very small and crowded. In regard to our room, we could hear people in the room next to us talking. There was a sweet perfume like smell throughout the hotel which was most likely a cleaning product or air freshener smell. Since we are sensitive to these types of cleaners, we had asked that our room not have any of those products used the night before our stay. Our room was fine with the AC going.

The staff was very friendly. We arrived really late at 3am & since we were all really tired it was nice that the check in was seamless, quick & the guy was really nice. The pool although small was really clean and we took our kids at night and they had it all to themselves. The location is great as it took us only about 10 mins to get to the falls.

The breakfast area is a bit too small and the choices were limited, so my family and I didn’t eat anything we just did tea, coffee and hot chocolate. They need a bigger space and to label the selection for those who have allergies. Our floor ice machine was not working and we had to go to another floor, which was not really a deal breaker.

Staff were polite and informed all the facilities. The room was neet and clean. Breakfast was just okky. Near to niagra falls, easy acess to city.

Great location to all tourist attractions. Staff was extremely polite and took care of all our needs. The maintenance man was prompt and very friendly. A nice hot breakfast each morning was a bonus. The room was huge and the bathroom was the biggest I've seen. Beds were comfy. The improvements look nice.

First night was a little rough with sheets and blankets that were stained, fridge that wouldn't work, a tub that was missing grommet so it wouldn't plug, and someone had stolen the hair dryer from the room. The hotel was under construction for improvements so during day hours that was a little loud. The pool was warm, but the water was cloudy.

From my first phone call to Marcy I was impressed with the efficiency and friendliness. Yolanda was very helpful when the rest of my family came in. Fred in the breakfast room made the mornings pleasant. The bed was comfortable and room very clean. Although we were there for a memorial celebration for my brother the staff made it a pleasant experience.

The weather

I liked how the staff welcomed you and were very helpful. I liked the comfort of the beds and cleanliness of room. It was satisfactory for the few days I stayed there. No, it is not a fancy hotel. The management and staff do what they can to maintain the property.

The breakfast was not good at all. There needs to be a change in type of sausage they use. It was not tasty at all. The staff could be a little more friendly in the breakfast area. I know they get very busy with all the bus groups, but a little kindness and making sure everything is filled at all times could make the breakfast experience much better for the customers. The hotel has a good business with tourist, but could use new carpet in rooms.

The rooms were very clean and comfortable. This location is only minutes away from the falls and only about 15-20 minutes to the Buffalo Zoo. Would highly recommend for a family vacation. Our son enjoyed the pool and even though it's inside its nice that they can open the side doors for the fresh air during the day.

This is no fault of the hotel but our upstairs neighbors had a child up past midnight running back and forth in the room. I know kids will be kids because I have my own but when the stomping and running wakes everyone up. Not good!!

The room was very spacious and lovely. Very clean. The staff were very helpful and friendly. The location is a few miles away from the tourist trap area, which we very much appreciated. No parking fee here. There are normally priced restaurants around the hotel for eating. The hotel breakfast was very good and included yogurts, eggs, either bacon or sausage, waffles, and more. I would definitely stay here again.

As soon as you walked in the main lobby smelled amazing. The male staff member who check us in was extremely friendly & welcoming. The room was one of the biggest rooms we have ever stayed in. The bed was extremely comfortable which is very important for us. Breakfast area was clean & the food was delicious. We will absolutely stay here again

Nothing. Everything was great