Everything

When I arrived they did not see my reservation. I had the confirmation number and everything and they said I would have to call booking cause it wasn’t sent over yet for them to see yet in the computer. I was on hold for 30-40 minutes and finally went back to desk and said I can’t get anyone to answer. Another person looked in computer and saw my reservation. That was irritating. That was 30-40 minutes of my time I couldn’t get back. I could have been checked in and relaxing for those extra minutes. I did right on my end it was either the booking people or person at desk who fell short on their end.

Room was very clean and comfy. Plenty of room. We brought our fur babies and they are big boys and the staff was very accommodating. All the staff was very friendly, especially at the front desk. The shower was always hot and the little kitchenette was very helpful.

The only things I can think of is that we had less than a half roll of toilet paper when we got to our room. The shower handle was a little janky. It needed tightening up. The last thing is room location with pets. It would have been easier if the rooms reserved for pets were on the 1st or 2nd floor and on the end with an exit door to a dog area. Instead of having to go through the front of the hotel with a dog needing to use the bathroom.

Doreen at the front desk was always very helpful, kind, and cheerful. The rest of the staff seemed much like her. The weekend breakfasts were better than average, esp the homemade biscuits!

The hallways were obviously not vacuumed, housekeeping seemed hit or miss, the coffee was not very good, and the bed linens did not fit the King sized bed well--they kept coming untucked at the corners and weren't wide enough.

The hotel was ideally situated for the BJCC where we were attending/competing for 4 days. The staff were exceptionally friendly, especially Colby and Carla. The pool and area was great allowing us to relax in the sun. The gym was adequate. There were lots of places around to eat too.

At times could be a bit noisy at night. But we moved to top floor to help with this.

So much space in the room, everything was so clean. The room was cold when we got in. Right across the block from the Children's Hospital. Security watched the parking lot at night, and it was also a keycard entry to park. So it felt safe. Plenty of wash cloths and towels in the room. Great hot water and hot water pressure. Beds were clean and comfy. The coffee provided in the room was even good. I was pleased to find complimentary water bottles too. The room had more to offer than we even took advantage of... dishwasher, mid size fridge, microwave, pull out sofa and ottoman with curtain room divider, mugs, plates, cups, an entire wall of counter space and cabinets... things for an extended stay. Breakfast had more options than you can imagine to suit any tastebud. My kids were thrilled. Front Desk attendees morning and night were so friendly and helpful. The women who put together breakfast were as well, and they did a wonderful job keeping the individual items stocked. They spoke to my children lovingly as a grandparent would. My Father in law needed allergy medicine that we didn't bring, and we were pleased to find it in the lobby store. We had an appointment early and all of us felt refreshed after our stay and breakfast here. Would absolutely stay here again. Overall the price I paid and our experience left me feeling like it was money well spent. Every need of ours was met and maybe even exceeded.

No complaints

I was prepping for a medical procedure and did not partake of the breakfast offered so no comments on that. The room is very spacious and adequate for our needs. I especially enjoyed that. There were dishes, cups, glassware, and a dishwasher to clean them with. There was also a microwave and coffee maker, which was exceptional.

I know you have no control over the noise on the streets outside the hotel however, it was very noisy on Saturday night and that was my only complaint

Room were cozy. Quiet facility eventhough it was pretty packed.. Staff was very nice and accommodating.

Breakfast could be better. Yogurt machine wasnt working for 3 days . Weekday breakfast was good. Weekend could be better. Coffee was great. Only because i was traveling with kids otherwise i wouldn't care.

The property was nice and clean and the woman working the desk when we checked in was so nice and welcoming .

The morning staff wasn’t as welcoming. My son and I were at the breakfast counter making a waffle and one of the young ladies wasn’t very welcoming. She kept looking and my son and I and then asked us what room we were staying in as if she was making sure we were guests. It made me feel uncomfortable.

Loved the size of the room--very roomy and large. Breakfast was a good and liked the roominess of the dining area. It felt fairly new. Close walking distance to some restaurants and the free parking was nice. Lots of storage in the room.

Bathroom was small in scale with the room. The front desk was very slow. A few people checking out were irate about the slow service.

The staff and house keeping was nice

We came for a wedding out of town and my family car was stolen from hotel along with two other guest imagine driving 10 hours to stay and you wake up and your car stolen