The time I spent at the JW Marriot was literally one of the best experiences I had. This was my honeymoon trip and I wanted everything to be perfect. I am extremely thankful that Neha and her team made sure this is what happened. From welcoming me and my wife to the trips we took with the hotel and the experiences we had inside the hotel were unforgettable. The service and restaurants were really amazing . The location and views you will see at the place are something you will never forget . Thank you Neha for your dedication and great spirit . Thank you Thierry form the butler service for your welcoming. Thank you Bria from the breakfast restaurant for your great customer service and positivity . Thank you Chalich for giving us the best service at our Jitty dinner . Thank you Garry for your great recommendations for activities and things to do . Thank you Mai’n for your great service and hospitality . Thank you JW Marriot for an unforgettable experience

Fantastic and idyllic location with breathtaking views across the ocean. Enjoyed the complimentary watersports especially the kayaking! Some staff members went out of their way to make our stay memorable and comfortable: Hema, Chef Sanjay, Baba, Lucinda and our butler Garry. Chef Sanjay prepared a delicious dinner. Wonderful library, games rooms and very comfy seats in the cinema. The indoor activities are definitely required as it does rain intermittently.

The hotel is an amazing part of the island but needs a renovation. Some staff are quite grumpy especially the check-in and check out staff. They did not create a warm welcome nor a friendly departure and need training. Some of the "buggy drivers" were also very moody. The restaurants are also overpriced and could do with a revamping of their menus.

- professional staff - Very friendly and helpful staff - beautiful beach - great room sizes - specifically one staff member (female) who worked at the pool & also at the beach. She always ended her phrases with "certainly sir/ma'am". She was AMAZING! When she was around, we knew, we would get excellent service. Thanks to the entire staff for making this vacation a relaxing, memorable & unforgettable moment.

This hotel and staff are a 10 out of 10. There were absolutely no negative points to be mentioned but maybe some helpful tipps on some very small adaptions: - since this is a private beach/hotel i think external parties shouldn't fish or sunbath in the hotel area - cleaning was excellent but the capsules in the coffee-machine weren't removed, we did it ourselves. - mini bar refill staff, water refill staff & cleaning personell should do the rooms at the same time. - beach bar, (the bar closer to the villa) has some issues. Food / drinks we ordered never arrived but glasses with ice arrived. Happened 2 times, unfortunately our favorite staff member (female) wasn't there.. but the staff member that worked on those days were chatting behind the bar. So no busy time.

everything! the beach was beautiful, as well as the restaurants, pool area, sports area (gym & tennis court) and the buildings and surroundings. we loved the complementary snorkeling, kayaking, glass bottom boat etc. offering. everything was well maintained and clean. the staff was super friendly (exceptional!). the resort feels very private and we felt very much taken care of. it was the perfect start to our honeymoon! we want to come back and can 100% recommend this beautiful resort!

there could be some more vegan food options, the food is very expensive in general (we had 200€ per day in food roughly), for the price you pay we would have expected some more honeymoon specials and in some areas of the property you can tell that it’s not a new resort (but you do not bother because it’s really clean).

This was an absolutely amazing hotel with exceptional service! The butler team provided lightning-fast responses, and the food was incredible with five different types of restaurants to choose from. The rooms were spacious and luxurious, and we even received an upgrade upon arrival. Special thanks to Maansi and Stefan – truly wonderful people who made the experience unforgettable!

The hotel itself is absolutely wonderful. The location is perfect, with a large space and impressive colonial architecture. The only downside for me, as with all of Mauritius, is the abundance of coral on the beach, so water shoes are a must. Apart from that, everything was fantastic!

Can’t go wrong with JWM🫶🏼🫶🏼 Such an extraordinary stay with top service and great overall experience from the room to the staff to the restaurants.. oh and the beach!!!😍 Highly recommend to stay if you’re looking for a nice location with a beautiful beach and sunset. The rooms are spacious, and would highly recommend to get one with a beach view, can’t miss! All the staff are really kind and considerate.. words cannot describe but you will definitely enjoy every aspect of your stay here.

Food quality could be improved, only this🙏🏼

We spent a wonderful week, travelling as a couple to relax. It was our second time in Mauritius (previously staying at Westin). We really enjoyed the island during our first visit, and wanted to come back to our favourite place. The hotel certainly has the best location on the blessed south-west corner of the island, the surroundings, beach and landscapes are breath-taking and the location is very quiet. It also allows practicing various sport and excursions. The facilities, spa, and rooms are excellent (perfect sleep) and supported by a high quality and kind staff. Food was excellent in all restaurants, the pastries clearly stand out. All the team has been incredibly nice and contributed to make our stay the most enjoyable and unforgettable. Huge thanks to all the team and Fahim to make our stayperfect, we clearly found our best place in Mauritius and will certainly come back.

We were staying end of April 2023 with a 2-year toddler and my wife for 2 weeks. We got a room to sleep-in after the flight (we arrived before the check-in time), which was nice. After the check in we got a direct sea-view villa room, which was super close to the beach (~30 seconds walk from the terrace), which is convenient, as you don't need to pack / unpack. The beach is lovely, not crowded (1 row of beds). To my surprise the hotel is very kids-friendly, so we did not feel any discomfort / bad looks for the toddler behavior at the restaurant (also, you can easily get a baby sitter at a reasonable price at the kids club). The staff is super friendly and over-their-heads to help you and solve your request (special shout out to main restaurant staff and Manisha). Also, if you need anything - it's easy to message your butler by whatsapp. Overall hotel has a very nice, non-flashy design in a colonial style. Rooms are nice and spacious. Overall a lot of greenery, a huge pine forest just over the fence. Make sure you check our the library (a lovely place with glass roof) and play room (with ps5).

I would not say there's something we did not like, rather an areas of "even better if": - Restaurant food: average good, no "standing out" dishes (but I assume it's difficult to have any Michelin star level food in Mauritius) - Room furniture: some elements look nice, but are completely non-functional (e.g. a huge chest next to the bed). Looks nice, but I would be much happier with a standard bed cabinet with a usb socket. - Beach entrance: it's a bit rocky, but there's not much you can do about it, just bring some swimming shoes

Our personal manager Tej did a really great job. He helped us a lot with any questions we had. Exceptional service from Tej! What was especially surprising was that the prices for some services from third party services that Tej helped to organize - for example boat rentals were better than directly from some boat owners. And all the staff are well trained and I have nothing but good words for all the staff at the hotel! We love to swim near the reef and although it is not the Maldives, there was also a variety of fish and sea animals and live corals closer to the neighboring Lux hotel.

It would be nice to install a water pipe near the room (access to the beach) instead of large vases with water. This will help keep the veranda and the room clean.

We loved everything. It's paradise, with very good services. I loved the people that work there, specially our butler Tej, who helped us with changes to our room's matress and others and was very present everyday. He's such a kind soul! Also the staff in the restaurants like Istika, who always had super good energy, although we were seeing her at work a lot, she never got tired. We also had fun with Vicky, our beach waiter, very friendly and at our service. Great people!

I booked through booking . com and I was expecting a business receipt, at least after booking would have settled, but the reception didn't seem to want to help very much. They said they will talk to finance, but nothing happened and didn't get any answer, although I made the booking (paid in full) in february and exchanged a lot of emails with them on this matter during 5-6 months. This was a bitter taste, but maybe it will get sorted out in the future.