Much more modern than expected, very clean and spacious, well furnitured with mirrors. Room was fully equiped for disabled people too. All the usual amenities were present, with an extra welcome gift. Room cleaning included. Very good and pro-active self check-in message in 3 languages (Spanish, Basque and your native) by Whatsapp clearly explaining self check-in and check-out (if needed). Fast responses. Communication was well appreciated and excellent. We arrived with "average" €60/night expectations, but this accomodation surprised us in a pleasant way and brought it to the next level.

We have a hard time thinking of improvements for this place. Only thing we can think of is the elevator, with a max cap of 3 persons, going slow and making anxious cracky sounds. But considering we think this is the worst thing, it should reflect how good the place is. If we have to think of one extra that we would have enjoyed, it would be a coffee machine or water cooker; and/or laundry facility.

We had a cancellation last minute and had to find somewhere quick. This pensione turned out to be a pleasant surprise. The location is just off the motorway in an unprepossessing industrial estate. But inside it is really well maintained and staffed. Our receptionist David was really lovely and the place was really clean. It was also a quick 15 minute drive into the centre. They had an electric charger too! There are so many dodgy properties online these days it’s nice when a place exceeds your expectations.

It was great to have an electric car charger but the payment system was a major faff.

Both room and bathroom were extremely clean. Extra pillow and bowls were prepared for our dog. Overall I was positively impressed by the room. Good variety of ciders to buy and a nice cafe downstairs.

Dog accomodation costs 20 eur. In the hallways and stairways there is a bad smell like old tobacco that creates bad impression (it is perfectly okay and nice smell in the room).

Whilst from the outside this is a rather unprepossessing hotel (and being described as a "pension" implies something potentially more downmarket), in reality it is actually very comfortable & pleasant, with very helpful & friendly staff. It actually seemed to us that it hadn't been open that long so everything was very new.

From the outside it looks nothing special & the location is ok but no more than that.

Very efficient operation, you do an online check in and collect your keycard from a mailbox so you can go straight to your room. The rooms were nice and clean. Not too noisy given that it’s above the restaurant and next to the road.

The pillows could be better. Lots of lights in the room and one of the curtains could be longer in the room that is next to the streetlight.

Good room. Plenty of space, very clean, very good toilette instalations, a good external window (good noise isolation from the outside, in floor 1). Acceptable/good Internet connection. A reasonable table to work with the PC. Excellent staff.

The internal sound isolation is not good. Any small noise from other rooms, is noticed. However, due the fact that guests were quite people, that was not a problem. It is the only issue detected, and I am normally a good observer.

VERY CLEAN AND WELL PRESENTED ROOM. SITUATED BETWEEN A BAR AND COMMERCIAL GARAGE SO FOLLOW YOUR SATNAV TO THE LETTER! CLEAR INSTRUCTIONS TO RETRIEVE KEYS. HOTEL WAS DECORATED WITH PICTURES THAT SET IT APART FROM OTHER PLACES. BECOOL AND INVITING.D VERY COMFY ROOM. WE DID NOT GO TO BEACH BUT IT IS IN WALKING DISTANCE. BAR NEXT DOOR SERVES FABULOUS FOOD.

NOTHING

Room very spacious. Bed confortable and big enough to fit my baby and 2 adults. Bathroom was spacious with all the necessary needs.

No freezer. Difficult to find a parking close by.l as all the places were taken by shops or residents around.

We arrived at midnight in the pouring rain en route to Spain with 3 bikes to store in the office. The staff could not have been more helpful. They were really pet friendly too.

For us location was perfect as it was right off the motorway.

Lovely clean room with large bed and good shower. Easy out of hours check-in. Convenient location for visiting family in Astigarraga. Excellent value for money.

Everything was fine