Extra thankful we booked a place with helpful and friendly front desk staff since one piece of luggage did not arrive with us. Luggage did show up a day late and front desk staff had it secured. Hotel is in a quiet area. We also like to walk and see the city -- so for us, this location was great.

After a long flight and then driving from Bilbao to San Sebastian, the entrance to the parking garage eluded us for several loops. We did find it! Entrance is off Zuaznabar Kalea heading towards the river and the sign is on the right side of street for Parking Pío XII underground.

We would love to give 10 points but the way we were "welcomed"... see below We had the Deluxe room There was plenty of space It was really comfortable and clean

The lady at the reception first told us that there is no space for our bikes. Then we wanted to put them in the room (were there was plenty of space) but she said its forbidden. After a long discussion there was all of the sudden a room for bikes! Clearly the person didn't want to help us. We know that there are rules and we respect them. But the treatment wasn't friendly at all and we felt there was no willingness to find a solution.

Easy walking distance from the bus station or bus stop 30 second walk away. Lovely hotel, friendly and pleasant reception staff with quick, no nonsense check in. Excellent WIFI connection. Room was very clean and spacious, excellent hot shower. Very nice chamber maids, always said hello and very helpful. Unable to comment on breakfast as did not have but another couple of friends stayed and they did and said lots of choice and excellent. 10 minute walk to Real Sociedad football stadium one way and 15 minute walk (if that) to the old town for so much choice of bars/food. Little supermarket 3 minute walk away and lots of lovely little bakeries dotted all around

Good location 15-20mins walk from main (national and international) bus terminal and 10mins walk from Amara train station. Staff are friendly and helpful. Good size bed with wonderful, firm mattress to maintain a good rest. The breakfast is well-presented, good varieties and plentiful. The late breakfast option and check out times are very accommodating. Storage room for luggage is available to make check in/out times more comfortable. Lunch/dinner food delivery available to order. The hotel and the entire city is dog and children friendly. Plenty of playgrounds are around and such fun to watch the dogs playing free on the beaches.

The advertised fridge and streaming tv services (Netflix, Amazon) did not work

We stayed in a quiet room, that was spacious. Nice and friendly staff.

The room was not cleaned , only bed made and floors left as they are. Only one bed side table, no coffee , kettle or water. The hotel is a 20-30 mins walk from the center, parking is quite expensive (20 eur in underground public parking - 3-5 mins away). The price for the hotel doesn't justify the facility. We had AC just opposite the bed, meaning it was blowing directly on us so we had to switch it off.

The accommodation is a 10-minute walk from the city center, but there are also plenty of breakfast places, bars, and shops in the area—everything you might need. The staff is very friendly and helpful. The room is clean and spacious. It's great that the bathroom is a bit further from the room, so you don't hear any intim noise. The bed is huge, which I was really happy about. The toiletries in the bathroom are very tastefully selected: the shower gel, body lotion, and soap are all from the Rituals brand, which is excellent. This is a fantastic place to stay.

Nice and clean hotel, spacious and confortable room. Despite not in the center, good base point to explore different part of the city, center it's walkind distance or few bus stop away if you are a bit more in a rush

No short term parking in front of the hotel to unload/load the car (however the private parking it's few meter from the hotel) Dog can't be alone in the room (but staff it's flexible and understanding) Open bathroom with only a glass door to separe the toilet Few space where to organize luggage (even tho the room it's pretty big)

I like the style (kinda surf) of the hotel, but the best was my bed:-) really if I could I would take it home and pillows too! We were four girls and we all agreed that this is really comfy. Staff was very nice and location great. Just 20min walk to the Old town or few min by bus and if you want to go for football, it is also about 20min walk. If I go again, I will stay here for sure:-)

if anything, in our room I have missed some shelfs or small chest of drawers, but that's more about style of the room, maybe in others, there are some.

Hotel in quiet location, about a 10-15 minute walk from Euskotren station and 20 minutes from Renfe one. Friendly and helpful staff. Very spacious room and bathroom and comfortable bed. Good choice at breakfast and they made us a picnic breakfast to take away on the morning we had to leave for an early train before breakfast service started. Hotel only has 2 star rating, but I would rate it higher.

Nothing really, though one improvement would be a room safe.

Nice spacious and clean family rooms, bathrooms were also spacious. We didn’t have a pet but they were also pet friendly. Breakfast was good for 10 euro’s pp

We were by car and needed parking, they have one close by for 20euros a day, however we had quite some luggage and it’s a bit difficult to unload luggage in front of hotel, cause there’s no parking space. Also, you can hear works outside early in the day so woke up with quite some noise at 7am