Staff were very friendly. Room was excellent. Great location.

Lack of sunloungers and the rooftop bar was shut.

We had several issues, but the front desk staff and the maintenance man responded quickly. The hotel has a parking garage which was a big plus. As the weather wasn’t great we didn’t use the roof top area but it would be a good place to hang out in the summer. Our room was comfortable with plenty of storage space. The iron was useful.

The bar, gastro pub and dining room are all in the same room which lacks atmosphere. We had a snack in the bar one evening and didn’t enjoy it. The hotel has an unusual policy of providing room cleaning between 9 - 5. If you want to make sure your room has been made up before you return in the afternoon make sure you tell the front desk what time you would like it cleaned. We didn’t do this the first day and were surprised when we returned at 3pm and the room wasn’t cleaned. This is a personal choice, but we found the mattress hard.

Luxurious hotel close to the Centre of San Sebastian with amazingly comfortable beds and delicious breakfast. On the whole the staff were amazing and very friendly. Will definitely return, as we loved it.

The hotel advertises that it is dog friendly and as is to be expected dogs are not allowed in the eating area or bar ,which we totally understand. However , some man on reception told us we weren't allowed to drink our drinks from the bar in some of the other sitting areas around the hotel where we had wanted to enjoy our drinks with our two dogs before venturing out for the night, whilst waiting for the rain to stop. When we asked other staff at reception if we could do this they said ' yes, of course you can' and we indeed noticed others doing this. It would appear that this specific man didn't like the dogs being in the reception area. A place either is Dog friendly or not ( with the aforementioned exclusion of eating areas ) and all staff need to be on the same page regarding this.

I've never experienced such a positive experience at a hotel - the decor is elegant, the view from our room (sea view Junior Suite) was absolutely stunning, and the staff were fantastic: my partner and I were visiting to celebrate his 40th birthday and they went above and beyond to ensure that we had an enjoyable and memorable time. We purchased the massage, spa and dinner package and I was very pleasantly surprised by the meal we were served (a generously portioned set menu of delicious food), and the couples massage was great. I can't recommend this place enough!

Nothing disappointed us, it was an excellent experience!

Super hotel, fab roof top bar & pool. Location is really good with a lift that takes you down the hill to street level which sounds weird but really works. Room was lovely, nice bathroom and fantastic big & open underground car park giving high level of security which is important if you are driving around Spain as we were and the car is full to the roof! Very impressed with the Staff, all of whom were very polite and efficient. What an amazing place is San Sebastian - just full of great tapas bars and restaurants as well as vermut and Txacoli bars - 10/10.

To get to the Hotel you have to drive up a one way street the wrong way - Even having checked all details i cannot see any reference to this but once you overcome the fear that you are doing something wrong, it is fine and the hotel entrance is good. Not a complaint but having knowledge & being prepared is really helpful.

It’s not very often I’d rate a hotel 10/10 but this place was incredible. Would be nice if they put the lights on for the upper terrace as I spent most evenings up there having a glass of wine. The food, the views, the staff were all top draw. If you choose this place to stay try the buttered fish. It’s so clean and well decorated it’s hard to find a negative. Loads of areas to sit and either lounge around or work. Internet was around 70Mb so no complaints either. I’ll return without a doubt.!

The weather.. but I can’t blame the hotel for that.

The location of the hotel is super good, it is located on a little hill that oversees the sead, however it can be reached by an elevator from the street level. Main Train Station and also Bus Station are in close walking distance. The staff was very friedenly and the rooms are clean offering a lot of storage and mini bar. Especially the shower was nice and roomy.

The rooms are a bit dark. We also had some problems with the heating that did not work in the beginning. Later we found out that the heating (air condition) is only working when the key is placed inside the room, which is a petty during winter time because the room was often much to cold for us. Also the hotel offers a Sauna and indoor pool, however this services are only available for an additional charge which is 19€ per person and per hour. Compared to the total room price and compared to other hotels this services is much overprices. My assumption was that is given for free or at least for multiple hours at this price.

Room was lovely and modern with a massive bed which was very comfy. The rooftop was great, they had a bar one side with plenty of seating and then a nice pool area the other with plenty of sun lounges. The hotel is at a top of a hill so the views across the city are stunning, they also have a private lift going down to street level so that you don’t need to walk up the hill every time! Location is great, about 15/20 minute walk to the old town where all the well known bars and restaurants are.

Nothing, everything was great.

Great value beautiful hotel with lots of amazing history including it used to be a convent secret passages leaves into the town. The staff been saved backwards to be really supportive and kind. We had a room on the first floor super clean and comfortable bed. We paid the little extra to have our talk with us. We had an electric car at the church was free so we didn’t resent paying the money for the car park. We definitely will come back ‘

I like everything, but perhaps the room decor in dark green and dark Furniture is a little bit gloomy but it was a rainy day and I felt cosy. I get that they probably had that so fitting with the vibe of their hotel.

Easy secure parking under the hotel with large spaces to park, although €25 a night is expensive. Good area for a one night stay with good bars and restaurants a short walk away. Signed up for their loyalty program and got a free welcome drink in the pleasant bar. Big comfortable bed. Friendly competent staff.

A mirror over the desk and a table lamp would be nice and at the price point, would have expected bath robes as standard. Shower both freezing and scalding hot - inconsistent temperature. Both my husband and I received welcome emails in Dutch!