The bathroom was large, which was very nice. Bed was comfortable.

We were in a wheelchair accessible room and the bed was so big in the small space that the chair had to be wedged between bed and wall to access the bed. Moving to the other side of the bed or to the window was not possible. Having a smaller desk and removing the green chair would help. Having a smaller bed would help. The toilet in the bathroom was also too close to the wall (not much you can do about that now). It took us 4 hours the first night trying to find a new way for my husband to mount onto it. Not all disabilities are the same (and hotels can’t really be expected to predict every situation) so these are just suggestions to make it better .

We were given one of the best rooms in the hotel, right at the front with a large balcony overlooking the bay. The hotel is at the end of the promenade with easy access to all amenities. All staff were extremely knowledgeable, pleasant and helpful.

We were surprised there was no USB connection in the room (it didn't matter, we had our own). The shampoo, shower gel etc were in refillable bottles (good) but which were difficult to use. The policy of changing the sheets every 2 days is unnecessary, we refused this option. The breakfast area is a bit cramped and serving staff had to lean over guests (no other option) to refill the dishes.

It was absolutely phenomenal! This is one of the rare place that pays attention to every detail of your experience. Our host Mina is absolutely a treasure and made our stay a five star experience thanks to her hospitality and dedication. Every day she found new ways to serve us the most perfect French breakfast. She's a very warm and kind person and a great partner for conversation. The property as well is a dream house. My wife was complimenting every decision made with the internal design and fixtures. They've made it feel so warm and welcoming. We're looking forward to coming back and recommending it to our friends and family.

Such a beautiful hotel with wonderful staff. Our Grand City Room was huge and comfortable, the most enormous bed we've ever had in a hotel. The location is perfect. It's next to the beach and just a few minutes walk to the old town and all the best restaurants and pinkxos bars. Our friends had a sea front room with the most beautiful view. We would definitely stay here again.

The bar/restaurant is a huge space which is far too bright and lacks ambience. It feels a bit like an old people's home - such a shame because the staff are fabulous and it's well priced. We didn't eat in the hotel because of this.

I liked the location with its closeness to the beach, the port and the Old Town. The room was clean and the bed was comfortable. The bed linen was soft and of high quality The bathroom was spacious, clad in white marble with a modern toilet with an inbuilt remote controlled bidet function and soft night light at the back of it. The wardrobe was spacious and the in-room safe was easy to set up. The hotel’s original historic decor elements were nicely preserved.

My city view room had a desk and a chair positioned at the foot of the bed with only 50 cm of space between them making it a tight squeeze to sit at the table and pass by to reach the balcony window area. The room was overlooking an uninspiring building site. There was no coffee machine, only a kettle, and the tea and coffee sachets supplied were very basic and rationed to two per day. I wasn’t too keen on the scent of the liquid soap supplied in the bathroom so used my own. There were tooth brushes and mini tooth paste sets supplied but no other cosmetic kit i.e. shower cap, make up removing pads or ear bud cleaners.

I made a last-minute decision to visit San Sebastian recently and found this hotel on Booking.com. The off-season rate was very reasonable and the hotel had parking (for a fee, but in older cities where parking can be hard to find, it's worth every penny!). I was instantly enamored of the place--it's lovely inside and out. More important, the staff was amazing. They booked a table for me at a local restaurant that turned out to be divine and were just overall very friendly. I highly suggest paying extra for the sea-view room. Watching the light change on the bay as the sun moved across the sky was wonderful. I slept with the window open one night to hear the waves. Highly recommend this hotel.

The location and the view is amazing. the rooms are very nicely decorated, the beds very comfy and you feel indeed that this is a luxury hotel. The breakfast buffet was also great.

On arrival they told us that there is a parking space next to the hotel. However, none of the staff knew where and how we can charge the car. It turns out there is a public parking next door, however, like with most public parkings in spain you need a local app to charge the car. And noone at the hotel could provide info on how to charge. Also, despite the great breakfast buffet, no one told us at the entrance that it would cost 27 euros pp. I mean, its also my fault that didn't check but in most hotels they mention the cost before deciding to enter the room. Breakfast was really good and the restaurant view great. But with 27 EUR in San Sebastian you can taste some really top notch dishes.

It’s location the very helpful friendly staff check in swift very comfortable rooms Lovely outside seating

The restaurant could improve. For the city standards the dinner was way below standard. The only menu available was the festival menu. The food had been prepared hours before. Shriveled vegetables lack of flavour.

Excellent location, right on the beach front and a stones throw from the old town. The room was spacious, the decor was fresh (particularly the bathroom which was pristine) and overall a very comfortable room. The restaurant/ breakfast room is newly refurbished, with beautiful, modern interiors and has fantastic view across the bay. A shout out to the concierge Leire, who was so welcoming and friendly and could not be more hopeful. Definitely recommend stopping by to have a chat!

Nothing, it was all good

Lovely period hotel tastefully decorated with beautiful bathroom and bed room. The staff were very friendly and helpful - we would definitely go back and request a sea view room.

Our rooms view unfortunately was not sea side but over the street which would have been fine however the new subway building works were being carried out - with lights on at night making the room rather bright. However this is not the fault of the hotel and outside their control and I’m sure the works will be finished soon.