We loved everything! The staff are kind, friendly and helpful. This is a compact hotel, in an excellent position (you can see it from the main road, making it exceptionally easy to find). It's very clean and modern, with a comically quirky interior. Perfect for a stopover and dog friendly. Check in was extremely smooth and we thought this hotel excellent value for money. The quad room was really spacious, with a sofa bed for the children, and the double bed was so comfy. We had had a really long journey from Provence, and were so happy that this little hotel was so welcoming and fuss free. I loved that our room (218) had a bath, as we didn't have one in our Airbnb and I prefer a bath to a shower. You can cast your phone onto the TV to watch your personal streaming services. The car park is a bit confusing, but really easy if you know what to look for; there is a free car park a bit further away, but if you follow the signs for the expo centre, which is part of the Same building as the ibis, you pay around ten euros for a convenient and safe car park. Food options, as the hotel doesn't have its' own restaurant, include the 7ieme ciel rooftop restaurant (book in advance online), quite pricey but convenient, and literally the kindest waitress ever! A pizzeria at next door street level, and an excellent boulangerie, which offers savoury food options, burgers etc and cakes, as well as bread. Breakfast was really good, and the service staff were kind and helpful, and working hard (very elegant as well!). Our dog was welcome everywhere, which made the stay really easy, we even took her to the 7ieme restaurant for dinner. Our room included a fridge and tea/coffee making facilities, air con, bath with over head shower. For the same price we paid, you would never get this standard in a British hotel. We left, ready and refreshed for a very quick journey to the Eurotunnel. We recommend!

Liked everything

An issue arose but was dealt with superbly by the manager. I was upset at losing a room that was booked, but due to a flood in a room, we were moved to a similar but smaller room. The ‘new’ room was superb though. We were given complimentary drinks and the staff were all excellent. Would seriously recommend this little gem - staff, hotel and value - all top quality - my two kids loved it too ‘best hotel ever!’

The hot food selection was limited, and could have been hotter. Otherwise, all delicious.

The central location, with parking availability. Only 5 minutes walk to the main squares with lots of cafes and restaurants. Excellent for an overnight stay or to visit war cemeteries and museums.

There were ants running along the breakfast counters where the food was displayed. This time (23/24 August) our room faced the main road and we felt the noise insulation was poor. Also in this room, 305, the bed was less comfortable than on previous visits.

Great location easy to get to, only 5 mins walk into the centre where there are lots of bars and restaurants. Large, bright, clean hotel with a nice bar (didn't eat here but had a drink). Room was ok sized with a very comfy bed. Surprisingly quiet seeing as its on a fairly busy road. Secure parking (ideal for our very large car) right next to the hotel €10 for the night (reception sorts out the payment). Very nice buffet style breakfast.

Nothing- i'd stay here again.

This is a perfect place to stay in Arras over the festive season as its in easy walking distance of the Christmas market, the ancient squares and to the light show on the cathedral. We were completely charmed. The rooms are compact but have everything one needs and the breakfast was very good with pancakes, boiled eggs and the usual ham and cheese and bread. Staff were attentive and helpful and there is a carpark at the back which is only 10 euros. It was a perfect place to stop en route to Calais.

Nothing

A fabulous welcome and lovely room. Excellent breakfast and underground parking for our motorcycles.

The entry into the hotel from the car park doesn't work! If the door here isn't for access please REMOVE the sign! See attached photos. The hotel is new and I suffered a few teething problems - the lift key card was 'variable' (especially to the rooftop restaurant), the heated towel rail didn't work and the TV remote switched the TV on but wouldn't change channels or turn the TV off... Accor need to do better...

Excellent location, within short walking distance to the town centre. Very good range of breakfast foods. Good sound-proofing. Secure car parking. Friendly staff. Handy for WW1 and WW2 historical visits.

Paying for the car park. QR code to exit the car park did not work (same as on our last visit). Unable to enter the car park on arrival so had to park in a narrow street before signing in.

The breakfast was very good for the standard of hotel. Getting to the hotel was excellent for us as we came in from the A26 - very visible as you approach1. Minutes walk to the old City squares so well located for the city without having to traverse the roads in the centre Beds and pillows very comfortable and good quality - excellent nights sleep with no noise disturbance

Accessing the parking - the hotel could easily provide a route map as the access to the parking is shielded by building site hoardings. The barcode system of payment for parking is not easy to follow. Bearing in mind it was January 1st we had emailed the hotel in advance to ascertain restaurant availability in town for dinner - hotel never bothered to reply (especially as we could not find anywhere open - so drove out of town to the Buffalo Grill - 5 minutes away)

Location, cleanliness, friendly and helpful staff. Secure onsite parking. Easy check in & check out. The shower facilities in the room were especially good.

I’m sure a lot of guests are British because of the significance of Arras and its remarkable history. On that basis the breakfast was limited, no English breakfast tea bags or cooked breakfast options. Having said that the food that was on offer was tasty. No kettle in the room.

It was good to have the restaurant on the rooftop although not affiliated with hotel. Good location just 10 mins walk to centre. Near to where I needed to take bus 5 to Athies. Room was great. Good size, air con, good shower and comfortable bed.

The breakfast was good but the Ibis Gare de Nore had hot food available like eggs and sausage. They also had a good selection of cereals so could have healthy option.