This was our second time at the Best Western in Palmyra, NY, and it was again a pleasant stay. The room was clean and spacious. The staff was great, we wanted for nothing during our stay. This hotel is located between our family members, very convenient. It was very cold during our visit so was very pleased that the heater kept the room nice without it constantly running.

I was so looking forward to using the automatic pancake machine. Was sad to see it gone, but understood the reason.

The staff let all of the through bikers park our bikes in the hotel conference room, keeping them safe and dry. It was a very nice gesture for all the travelers coming through along the Erie Canal Trail. Also the hot tub was working and open and that was so nice especially in today's age where every hotel I go to chooses to close their pool/hot tubs for 'maintenance' when in reality we can tell they just don't want to maintain them.

No complaints this is a great hotel.

We liked the breakfast. We didn't know if there was variation from day to day (is it always scrambled eggs and sausage?) I really liked the great wi-fi and great TV and channel selection! We liked the very comfortable bed. The staff was also courteous, and the accommodations were well kept up.

I didn't like the people in rooms next to us or near to us slamming doors very loudly several times on a couple of nights. Thank God they quieted down by 10:00 so we could sleep! The table I used for my computer was very small; I had hoped for a regular-sized desk. Mostly, we didn't like the room not being cleaned for four days (on the first day, we neglected to put the right notice in the door). When I walked down the hall to mention it to the cleaning lady, she told me she was understaffed. I asked her for some towels and other things to take back with me. The room was not cleaned the next day, either. Even if we request it, it seems the room is only cleaned on the first day that people move in.

The breakfast, the fireplace and lit fire, charging overnight for my plug-in hybrid, lots of pillows on the bed, easy access to heating system.

Could use softener for the towels and washcloths, hand weights and mats for stretching in workout space.

The young woman (Deedra) who checked us in was amazing. She went out of her way to help us and make our stay a memorable one. The room was spotless, the bed was comfortable, Deedra was very helpful in making recommendations for dinner, and she also fixed our tv. She provided A+++++ service.We would definitely stay there again.

I liked that the hotel was minutes away from all the LDS Church historical sites. Loved the hotel staff how friendly and accommodating, Rooms were very large and beds were very clean and comfortable. Breakfast was very nice and lots of hot food options along with many normal things on continental breakfast . wish we could have stayed longer but we are on a schedule, Thanks Palmyra BW staff

wish there were bigger luggage carts was my only dislike 👍🏼

I liked everything in this stay, the installations, attention and comfort was great, a bit noise when other room open and close the doors and upstairs noise steps but overall was great, thanks.

A bit noise when open and close doors and some noise in the ceiling for when someone walkthrough.

The breakfast was very good, there was even a waffle maker! The hotel is located in a rural area but only a few minutes from nearby villages.

It would be nice if there was an indoor pool!

Was busy and did not try it. There was food at conference I attended

Was not told that Towels were not replaced daily, but only on my request. ( found this out the last day) Also, had trouble with the key card. ( but technology and I don't always get along) they did however fix it or issue me a new one!

I enjoyed the jacuzzi tub in the room we stayed at. It was very relaxing and helped my sore joints and muscles. The bed was very comfortable and clean. The room was clean and big. The staff were friendly and helpful. Breakfast was also better than a normal hotel breakfast.

I was hopong to use the hot tub in the fitness room but it was locked.