It is a beautiful property in a great location great for a special occasion 🥰

Breakfast. Turned up at breakfast room at 9:30 yes it was busy but waited in line for a table for 20 minutes then got a table in another area wait staff forgot about us by 11am it was checkout time still no breakfast had to go back to the room to retrieve luggage so they could clean the room. Finally got breakfast that was cold at 11:20am. When we checked out I was asked how was my stay which I replied great except for the 2 hour wait for breakfast and she replied “oh well it is busy”. Not really good enough at $55 per person. BUT the accomodation was beautiful just go elsewhere for breakfast.

We didn’t realize the card for deposit need to be the same card with the card making booking. This is inconvenient when i booked a room for my family member who does not live in Australia and may cause unnecessary international payment fee. Eventually we have to issue a refund which won’t arrive to my account for 5+ days and make another payment. Would be great to optimize this process or at least to clarify this during booking.

The location of this hotel is unbeatable in my opinion. The rooms are bright and spacious with large comfortable beds. The rooftop pool and hot tub are drop dead gorgeous with views across to the opera house and above to the bridge.

The Breakfast service is chaos. Lots of staff but plates are not cleared. It is haphazard ordering from the hot food menu. It needs some organisation.

The locations and views from the rooms are the most iconic you can get in Sydney. All staff were attentive and polite, particularly in the restaurants. Water pressure in the shower was perfect and bed very comfortable.

Whilst Sydney did have quite crazy wet weather on the day we checked in, the doors to the balcony were leaking as were different parts of the hallway leading to the room - Park Hyatt is an older hotel so it would appear they need some building maintenance.

Lovely large room. Nice bathroom with separate toilet. Room was refreshed during the day with fresh towels etc. View was as we booked (harbor, city). Beautiful furnishings, with very comfy bed.

Took over 30 minutes to bring a drink to the pool area and that was only after a reminder that it had not been delivered.

Co-ordinating services was awkward . It was my daughter’s birthday & we were having an overnight spa-cation to celebrate & there are no “special occasion” insights. The dining discount was offered on arrival - too late to cancel elsewhere & the spa services didn’t tie into the pool & sauna. The staff & care were excellent however we felt disappointed when the casual dining was booked out for lunch, after our treatments.

Fantastic location, great breakfast and service

Our room was on ground floor that has no view of the harbor and was too close to pedestrian walkway and we had to keep the curtains down. Knowing that it was our first time staying in their hotel and it was our anniversary it would have been appreciated if they gave us a better room.

We stayed for my daughter's 18th birthday. From the moment we arrived we felt like the most important people in the world. The beds were heavenly, the food yummy and every staff member was lovely, kind and thoughtful many remembering my daughter's birthday and wishing her happy birthday every time they saw her. My daughter was given flowers as well on arrival. A truly special place to stay and worth every cent.

Nothing everything was 5 star.

the room was very pleasant. The bed was exceptionally comfortable. It was our anniversary and they gave us flowers and champagne. Breakfast was lovely and we went back for lunch as well.

the pool was closed but they did tell us in advance.

everything was perfect - love the faqcilities, the pool area, the friendly staff who were acomodating to our every request, the location and configuration of the rooms overlooking the operahouse and the location are perfect - food was exceptional.

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