Excellent location and spacious rooms. Pool and kitchenette were an unexpected bonus. Friendly staff. We were able to leave our luggage safely secured until check in time. We were notified when our room was ready.

Rooms are poorly maintained. Wires to the TV exposed. Painting in bathroom is slapdash. Steep stairs to bedroom (not a problem for us, but some people would struggle).

I could see my cruise ship from my bedroom window. The Rocks Markets were only a street away, plenty of pubs and restaurants close by. The Harbour Bridge was only just up the street & the Circular Quay terminal too.

Having to leave

The young man on reception was efficient, friendly and helpful: a real star. The daily housekeeping was good (and cooperative re cleaning times). The street outside was surprisingly quiet. The kitchen and bathroom were extremely clean. The location was in every respect fabulous: close to Circular Quay and to the marvellous Renaissance Patisserie (in my view, Sydney's best). Most of the rooms in this hotel are of the modern sort but I had always wanted to stay in one of the converted terrace houses at the front of the property. The stairs in these unique apartments aren't for everyone but I enjoyed the space and really enjoyed the terrace house experience.

The shower in the converted terrace house (not one of the many more modern rooms) was difficult to adjust - either very hot or very cold - and had only poor flow. In the sunlight, upstairs, I could see that the bedroom carpet needed a vacuum.

The location to the International Cruise Terminal. The room size was great.

No room service, but there was a kitchen and it was very close to The Rocks

I pretty much liked everything except the shower. Clocktower parking was very convenient, staff were super friendly and helpful, beds were comfortable, size of terrace apartment great, historical element interesting and close to so much from Opera House, Harbour Bridge, the Rocks and more. Highly recommend.

The shower. It leaked, water temperature continually fluctuated to extremes, and water pressure was low. The height was fine for me, but a tall person would have trouble. Pretty minor compared to all the positives.

The location was excellent as we were departing on a cruise and it was close to the cruise terminal. The Rocks is also an interesting area, close to shops, restaurants, the harbour, Circular Quay etc. We could see the Opera House from our window. The Studio room was spacious and had a kitchenette. The staff were helpful and offered baggage minding after we checked out.

The room is looking tired and dated. I was expecting a higher standard. Otherwise, the room was comfortable enough for 2 nights. I have back issues and found the bed too soft and not supportive. One reason I booked this hotel was for the pool. When we arrived, we were told it was not heated, nor was the spa. It as also much smaller than we expected, based on marketing photos. There was no attached restaurant for breakfast but a recommendation for a cafe in a nearby mall.

We stayed in the apartment which ended up being one of the original row house on Harrington St (we even found it in a 1901 photo). It was amazing to be staying in such a historic place that is so close to everything! Location was excellent. Wilson clock tower parking is directly underneath with easy lift access. Staff were very friendly. They made up the sofa bed to accommodate us (kids). Has a pool in the complex. Aircon worked well. Quite an experience.

Needs a deep clean and kitchen refresh (cupboards not hinged properly, bar fridge freezer section didn't freeze etc). But the bathroom and bed sheets were clean.

Location Pleasant staff

Fantastic location in the Rocks with no traffic noise and easy walking from Circular Quay. 20 mins walk to Kings St Wharf via Barangaroo, 30 to Maritime Museum in Darling Harbour, 15 to city centre, 10-15 to Opera House. Plenty of Ferry connections and only 20 mins to Airport on train Staff were fantastic. Room was massive and had a little kitchenette. A bath in the bathroom was a huge bonus, with great toiletries, including body moisturiser. Great pillow selection with a combination of soft and firmer. I also noticed there were laundry facilities. I was so grateful to be allocated a room with a view of the Opera House. The price was very reasonable for Sydney and I'll definitely stay again.

Other reviews have been negative about the room being dated, but you don't go to Sydney to stay in your room the whole time. I prefer a firm bed but this can be difficult to get in most hotels these days.

The staff were very friendly and helpful. The property it very easy to get to, a short walk from circular quay station. Very close to the iconic rocks market. Very clean, up to date and close to amenities. Having the kitchenette was a real plus. Lovely place to stay.

A little loud with some of the nightlife just outside your window. Also not invalid friendly as bedroom is up a flight of stairs. Check before booking if they have a bedroom on the same level.