Excellent location and spacious rooms. Pool and kitchenette were an unexpected bonus. Friendly staff. We were able to leave our luggage safely secured until check in time. We were notified when our room was ready.

Rooms are poorly maintained. Wires to the TV exposed. Painting in bathroom is slapdash. Steep stairs to bedroom (not a problem for us, but some people would struggle).

I could see my cruise ship from my bedroom window. The Rocks Markets were only a street away, plenty of pubs and restaurants close by. The Harbour Bridge was only just up the street & the Circular Quay terminal too.

Having to leave

The location to the International Cruise Terminal. The room size was great.

No room service, but there was a kitchen and it was very close to The Rocks

The location was excellent as we were departing on a cruise and it was close to the cruise terminal. The Rocks is also an interesting area, close to shops, restaurants, the harbour, Circular Quay etc. We could see the Opera House from our window. The Studio room was spacious and had a kitchenette. The staff were helpful and offered baggage minding after we checked out.

The room is looking tired and dated. I was expecting a higher standard. Otherwise, the room was comfortable enough for 2 nights. I have back issues and found the bed too soft and not supportive. One reason I booked this hotel was for the pool. When we arrived, we were told it was not heated, nor was the spa. It as also much smaller than we expected, based on marketing photos. There was no attached restaurant for breakfast but a recommendation for a cafe in a nearby mall.

We stayed in the apartment which ended up being one of the original row house on Harrington St (we even found it in a 1901 photo). It was amazing to be staying in such a historic place that is so close to everything! Location was excellent. Wilson clock tower parking is directly underneath with easy lift access. Staff were very friendly. They made up the sofa bed to accommodate us (kids). Has a pool in the complex. Aircon worked well. Quite an experience.

Needs a deep clean and kitchen refresh (cupboards not hinged properly, bar fridge freezer section didn't freeze etc). But the bathroom and bed sheets were clean.

Location Pleasant staff

The staff were very friendly and helpful. The property it very easy to get to, a short walk from circular quay station. Very close to the iconic rocks market. Very clean, up to date and close to amenities. Having the kitchenette was a real plus. Lovely place to stay.

A little loud with some of the nightlife just outside your window. Also not invalid friendly as bedroom is up a flight of stairs. Check before booking if they have a bedroom on the same level.

Location is great ......right in The Rocks. Close to Circular Quay and the Cruise Terminal. Lots of restaurants, pubs, cafes, shops close by. We stayed in one of the one bedroom 2 storey heritage Terrace Houses. It had very steep stairs. If you have mobility problems its best to stay in the actual hotel building. Other than the stairs (we are in our 70s) we liked the accommodation. Fully equipped kitchen and separate lounge. We have stayed twice before in the hotel building and would definitely stay again. Very pleasant staff. No restaurant, but many close by.

Didnt like the very steep stairs in the 2 storey house. Too steep for us older folk.

The property was well presented. Extremely spacious. The staff were responsive and helpful.

What could have been better was a better equipped kitchen. We had searched for a property with a good kitchen. Whilst the appliances were good if a little old, the additions such as pans, tea towels, dish washing liquid we had to ask for. Also no additional towels...there is always a need for an extra towel for hair washing etc. so that would have been nice. Cushions on the sofa would be appropriate to avoid sore backs - that is the idea of cushions. Also if I really was trying to be helpful with the renovations....please don't have such low toilets.

Location was excellent. Staff were super-helpful. special mention to Luke and Phoebe. Room - fourth floor - was clean, large, quiet and well appointed. Bit of a view of the harbor (incl Opera House) a bonus. Bed was perfect, equal to Cunard's Queen Elizabeth, which we arrived on. Lighting in lounge and bathroom was good. T.V. and Microwave simple and easy to use. Fridge was adequate for a four-day stay. Lifts (2) were large and quick. Room value for money. Alias, did not have the opportunity to try the pool. Will definitely stay there again.

Room was easily large enough to have suitcase stands, which would save a lot of bending. Entrance to hotel has two low-rise steps, difficult with heavy suitcases (dragged up from Circular Quay). Bathroom could use a couple more towel rails. Couch could do with a bit of spring tightening.