My room was given away, even though I spoke with the staff to try to do an early check in. They stated they would contact me by phone when the room was ready. I was never contacted so I came back at regular check in time and my room was given away, the had to find me another room and because the room was not cleaned and ready I had to come back to check in. It was an inconvenience

The kitchen! It was so convenient to have a full kitchen. We also enjoyed the spaciousness of the rooms. And, the view of the king & queen buildings.

I was surprised there were no grab bars by the toilet or in the shower. My elderly parents were with us & needed that option for safety. Side tables and a coffee table would have also been nice. When I booked the room, I was mainly focused on a room that included a kitchen & den. We had family coming & going from the hospital, so that convenience was important. However, the extremely long corridor was hard on my 85 year old dad. Next time, I'll be sure to search for the same conveniences with handicapped accessibility near the elevators.

Everything was excellent. Breakfast was good. Pool was nice. Very friendly staff.

You shouldn't have to pay to park at a hotel that you've already paid lots of money to stay at!!!

My stay at the Hyatt in Atlanta was excellent overall—almost perfect. The room was very clean, and everything was in good condition. The TV was high quality, easy to use, and had the option to connect to mobile apps. I also appreciated that it could be rotated toward either the bed or the sofa, which made it very convenient. The breakfast was delicious, and the staff preparing it were very kind and pleasant. The hotel also had great amenities, including a good pool, a well-equipped gym, and a nice area to sunbathe. I really liked the spacious interior with plenty of soft seating and relaxing common areas.

The AC in the room was a bit noisy. Some of the reception staff didn’t seem very welcoming. Aside from that, everything else was great, and I would definitely recommend this property.

Location

Didn’t provide enough towels n rags Front desk claim they didn’t have any

The breakfast was excellent and your hotel has excellent, friendly, & helpful staff. And they seem happy! Always a good sign of good management. Well done!

The beds appear soft & comfy & yet they are actually very hard. Perhaps my back is too sensitive. Not sure. I have had spine surgery, but both times we've stayed there I have been so uncomfortable that we had to fold up the cover quilt underneath me to see if that would help. It helped a little. I really like your hotel but not sure I will be able to tolerate the bed again. No complaints about anything else.

Very clean and good value

Convenient

Parking could be free .

The hot breakfast was excellent! We enjoyed the options from eggs & cereal to omelets. The location is close to malls, shopping, & restaurants, though for us not quite comfortable walking distance. The room was well appointed and cozy. The shower was amazing (if you like high water pressure)! The bed & pillows were very comfortable. Our room was right by the exit to the lobby and we expected to hear a lot of noise but heard very little once inside. Staff was always welcoming and pleasant. We switched our room from a higher floor and the receptionist was very understanding and helpful.

The parking and elevator were a little chaotic. Make sure you get on your "assigned" elevator! It took some getting used to but once we figured that out it was fine. The parking attached to the building was limited. We prefer to park on site and mostly were able to find parking attached to the hotel. The parking garage across the street was easily accessible from the hotel and had plenty of spaces.

Overall, my stay was pleasant. The hotel was clean, reasonably priced, and in a great location. The room was a good size, and the staff was friendly and welcoming.

I would like to bring to your attention a few concerns regarding my recent stay. Firstly, I was unable to park in the designated garage for three consecutive nights and had to park across the street, which was inconvenient. Additionally, the hot water in my room did not function properly, and I experienced chills throughout my showers. The consistently cold water may have even contributed to me feeling unwell. I would appreciate it if these issues could be addressed to ensure a better experience for future stays.