The views, the vibes, the environment

How far it is from the room to the parking garage. The directions to the garage was a bit hazy. And the lobby was somewhat always crowded. The snacks & drinks was overpriced.

EVERYTHING went well. We arrived late, so dined in at your restaurant, and had an excellent meal! The entire hotel was super-clean and the staff was courteous and professional. Our room was great, and except for a couple drunk ladies trying to find their way into their room late at night, it was probably the quietest hotel I'd ever been in. And... I am OLD, so that is saying something!

I certainly didn't like paying for the courtesy of parking on your property... WHAT is up with that?! Our bed was softer than either my lady or I would have preferred, but... it wasn't old and lumpy, just softer than we're accustomed to.

We were on the 10th floor, and the views were amazing. The place is beautiful it was way nicer than we thought. Even has a nice restaurant and an outdoor seating area with neat walking paths. Rooms were nice to and the tv was nice also. The only negative about the room was there was no microwave in the hotel room.

Parking is expensive for each night at $25 a night. And the indoor pool was supposed to be heated, but the heater was out, so the pool was freezing. Having to use the keycard every time just to use the elevator got annoying fast.

Great location, next to the mall and easy access to downtown Atlanta. Large lobby, friendly staff, fantastic restaurant (the Easter brunch was phenomenal). We had a corner 2 queen room which was VERY spacious. Daily housekeeping isn't always the norm anymore and it was well done and appreciated. Beautiful park out back. It felt very green and relaxing despite being in a very busy area. Starbucks was a lovely walk across the park area. Other reviews complained about the parking but we had no issues. It wasn't creepy, easy in and out, lots of available spots. Lots of restaurants across the street in the mall complex.

The pool was a little dated (the rubber lining was a little creepy and seemed unsanitary). The continental breakfast could have a few more options and the coffee could be complimentary BUT these are very small things. Overall its a lovely and safe hotel.

Nice design, good breakfast, great garden, excellent lobby, awesome spaces for work in the lobby, meeting rooms

This is the first hotel we have ever visited in our life where the “breakfast included” was only for 2 guests from the room and any extra guests they wanted to bill. We travelled as 2 adults with 2 kids, room with 2 queen beds - but as per the restaurant staff "Included" means only for one of the beds. Booking.com should mention this in the booking in this case (even though this is very strange). Hotel is not new - requires some refreshments and renovations in many areas and rooms.

I liked the hotel's location, interior, service, dress code, and the friendliness of the staff. The bartender also allowed me to take wine glasses to my room without any additional questions.

The soundproofing in the room I got on February 14th was so poor that I could clearly hear my neighbors' phone conversation through the wall, including the person on the other end.

The staff was extremely friendly and very accommodating, I felt important to them. The rooms were airy and peaceful and very clean. The food was very tasty and the restaurant was a nice dining experience.

Website is less than helpful for finding out information. The billing system is horrendous... I was overcharged twice and was told that the system would update and my bill would be fixed... This has yet to happen and I'm going to have to call them to fix it. The parking situation was expensive and parking deck conditions were deplorable... unless you did valet, which was extra.

The concierge was exceptionally welcoming, which set the tone for our stay. We were pleasantly surprised to be allowed to check in much earlier than expected, a thoughtful gesture that made our visit even more enjoyable. The room was spacious, and the beds were very comfortable, making it easy to relax. The hotel had a lovely atmosphere, and the beautifully decorated garden was a highlight, providing a peaceful and pretty spot to enjoy.

The bathtub in the bathroom retained water, making it challenging to enjoy a long shower.

My Boyfriend and I visited Atlanta to celebrate our 5th anniversary and the guest services agent, Tyler, made everything more special! At check-in we informed him that we were celebrating our anniversary and he quickly upgraded our room! Tyler also had a nice card, wine, and desserts delivered to our room later that night! On our last day, we made our way to the bar downstairs and were served the most delicious drinks by Alexis! She was very kind and personable! Overall, this hotel is amazing. The property is beautiful, clean, and in a convenient location. Whenever I return to Atlanta, I will definitely be staying here again!

Nothing to dislike, everything was perfect!

The most comfortable hotel bed I’ve slept in The pillows weren’t paper thin but plush & firm The location is great Atlanta area close enough but not busy Buckhead

The elevator is the slowest I’ve never waited 20 minutes to get to the lobby The hotel is too busy not to have multiple elevators The restaurant doesn’t take menu breakfast orders Saturday am at all instead it’s a overpriced buffet with not a lot of options Our tv remote didn’t work but we use our remote app on our IPhone just fine