What I did not appreciate- Would not let me request early check in without being there in person - which completely defeats the purpose of early check in requests when u have a sleeping toddler in the car - Wanted me to present a credit card in person - I already paid for the room and they had my cc info on file - so the need to be there in person made no sense to me Also - - especially when you’re paying a very high “resort fee” in the middle of winter when you can’t use 50% of the resort

I loved the location of our room with the balcony facing the ocean. It was beautiful! I also liked that there are new owners who care about the place and it’s so much cleaner than it was two years ago.

Seeing the dirt/footprints on hallway floors and the dust bunnies as well as the entrance rugs needed vacuuming badly. The hallways and entrance in building four needed a good cleaning.

The view, location, fantastic sunset. Beach was clean, beautiful view. The terrace was fenced in for privacy however the chairs are high enough to not have the ocean view blocked. During off season worth the view and quiet.

The bed, the shower, the exterior door to building 3 did not lock. Couldn't imagine paying peak prices for a bed that uncomfortable (only sheets as blankets), shower where paint is chipped away and just painted over. I had the first room when you walked into building 3 and the exterior door to the building did not latch and lock in 3 days. Surprised parents there didn't complain due to safety.

I loved the location…I loved the beach and the pool ….It was great to sit on the beach and be served ….restaurant on site ….

I didn’t love the price $$$ ….also it wasn’t kept up as nice as it was a few years back ….the flower beds were full of weeds and dead plants and shrubs …..really disappointed ….the food at the restaurant wasn’t great …the staff was really nice ….the prices at the snack bar was ridiculous $19 dollars for a Hot Dog 😱😱😱

the beach and the sea in the winter is also beautifu

the board walk by the hotel rooms should be monitored for frozen run offs from the roofs, I took the bad fall on the corner where board walk ends ( it is during the winter stays where water can freeze easily) also I guess, it is not avoidable to have sand even in your beds? and of course on the floors. When we entered the room there was sand between sheets on the beds l am not sure if this is common thing happening in the rooms facing the bay water. we did not mind that too much.

The staff at the beach were very helpful…getting us chairs and putting up an umbrella. Very respectful. All of the staff that we spoke to were very kind and helpful.

We found everything to be very clean and in great shape. The only thing that wasn’t great was the breakfast buffet. A little pricy but the staff was very helpful and accommodating.

Amazing ocean front location and long great beach make this hotel justifiably famous. The hotel also has indoor and outdoor pools and a sauna. Alas, it is extremely expensive during the high season (July thru Labor Day). Rooms without an ocean view are more affordable. If you are not a millionaire, you can come after Labor Day - the rates are only half as much. If you want to squeeze biking in the morning, the Shining Path trail is only a few minutes away - drive or bike to Silver Lounge and the bike trail goes behind it.

The restaurant at the hotel is expensive but quite mediocre - find a better place to eat in Falmouth or Woods Hole.

The beach was nice, the outdoor bar was very convenient. Location was great.

The bed was very uncomfortable, very noisy every move you'd wake up. Right when we arrived the floors were very sandy, I had to put my shoes back on. The TV wasn't working at all.

I enjoyed the views and it had a nice clean beach. They kept our room very clean besides the floors being a little sandy when we first got there. Other than that great food and drink and a good stay.

It was farther then i thought from any downtown areas had to Uber would’ve preferred a more closer walk more on me then the hotel.

The view from the balcony was phenomenal, and the staff took care of me

Our original room was not at all what I was expecting from an ocean front room, our room was confusing to find and we barely had a view of the ocean let alone have an “ocean front” room. Thankfully the front desk staff put us in a new room which is what I was originally expecting when I booked.