I have been before and knew my friend would love the building and the town. They both basically lived up to expectations other than the important missing items listed below. A great shame....

I believe that a five star hotel should emit a feeling of total luxury. There were no slippers and all floors brick it stone, no shower caps, no shampoo, conditioner, body lotion and not even a small biscuit to enjoy after eight hour drive. On Check out we were told that all of these things available on demand via a tiny list in the bathroom which I did not even see. Luxury means instant availability of all of these items in my opinion making our stay a little disappointing.

This is an exceptional historical building that clearly takes pride in the level of service offered. We were breaking our journey home after a holiday in Provence, so only stayed one night but wish we had been able to stay longer. The location is only a 5 to 10 minute walk from the centre of Troyes but is very quiet and peaceful. The hotel’s inner courtyards are lovely and we sat there to have drinks in the evening and for breakfast. The staff were all eager to ensure the best possible stay and were very friendly. We will definitely go back to Troyes and this hotel.

Nothing. The optional breakfast was lovely but expensive at 31 Euros per person.

Breakfast was exceptional. Fresh, imaginative and varied, served quickly but with excellent attention to detail. Location of the hotel was ideal being just 19 minutes walk to the town yet it was in a lovely quiet location with nice views. Parking was free and right outside on a quiet side street in the old town.

The only complaint is that the nearby cathedral has very noisy church bells that chime!

room was lovely and warm, one of the cleanest hotel bedroom's I've ever been shown into and lots of little details considered. breakfast was sensational. A myriad of choices, all fresh and/or homemade. Delicious local produce and as mcuh as you could want. Would give many 5 * London hotels more than a run for their money - and all in front of a roaring log fire in a charming breakfast room. location was in the heart of the medieval city, right next to the cathedral but still easy walking distance to the heart of the bustling shops and restaurants.

nothing would have improved our stay

Beautiful historic Hotel, in great condition, spotlessly clean and very aesthetically pleasing and comfortable. Friendly, welcoming staff, good service. Small outdoor Pool in the courtyard garden. Perfect location for walking into the centre of Troyes.

Nothing. Glad we booked private parking, but plenty of public spaces in the locale.

Delightful property renovated to a high standard within complete keeping with the period. The staff from our welcome at reception until are departure were all kind, attentive and could not have done more to help us with everything we needed. Our room and breakfast were both excellent.

Absolutely nothing.

Lyndsey a staff member was so professional and very welcoming, the friendliest staff member! Excellent!

The other staff members could have been a bit more welcoming

Amazing hotel. High standard decor. Full.of charm and sophistication. Old world charm with modern elegance. A magical medieval property. Spacious rooms with spacious bathrooms. This is not an ordinary hotel, it is unique. If you have the chance to stay here you must.

No lift, understandably.

Beautifully restored building, welcoming and friendly staff, very comfortable room and sitting room, spacious bathroom, delicious breakfast. We were given an excellent recommendation for dinner too, and a table was booked for us: super!

It would have been perfect is the bath taps had run more water… we had a very shallow bath after a while of running it. Still, it’s good to conserve water, of course, and in all other respects the hotel was perfect.

A beautiful historic building. The owner and all the staff were super welcoming. Our room was large and well appointed. The food was superb both at dinner and breakfast. Will definitely recommend to others!

Nothing!