I loked that it was clean and the staff in the front desk were super nice.

The breakfast was horrible and the guy that drove us to the airport broke 2 of my suitcases right before my flight by slamming them on the ground as he took them off the van , then he picked up the wheesl and hands them to me and says OHH WELL. I called the front desk, and the manager only took $25 off my bill, but 2 broken suitcases cost me $150 to replace.

Clean, nice, comfortable hotel, fine breakfast, one of few airport alternatives with shuttle, cannot say great value because the price was well in line with the value of the service, not lower...

Reviews were very positive about the shuttle service and I chose this hotel mostly on the basis of those reviews as I was arriving with a late evening flight and needed the shuttle service. But my experience on arrival was horrible. I had to wait at the airport for almost an hour although I called the hotel several times about where and how to take the shuttle to the hotel. Takes only 8 mins to reach the hotel but waiting almost an hour for it ???.... My hunch is there was a problem with the receptionist communicating with the shuttle and informing them about my waiting at the airport. On the other hand, shuttle drivers that night and the next morning were very accommodating and helpful.

Apartment was excellent! More than we needed! We take the hotel near airport because laytime was so long. Bed was huge, better what I have at home. There was soap and shampoo and hair dryer. Shuttle to the airport works well. We take two busses to get to the hotel. There is 10 min bus trip to the grocery store. Fridge was only kitchen device what we used.

The weather :D dishwashing liquid and brush would have been useful so don't have to put dishwasher on just for few dishes. Getting safety deposit back, takes a week

Modern and clean hotel, comfortable bed and well equipped studio, enough space and efficient display of each unit. The hotel has its own parking, and is close to the airport. To reach Boston without a car there is possibility to take the shuttle from the hotel to the airport, and then the T Blue Line.

Air conditioning system is too close to the bed and very loud. The American breakfast has good value for money items but plastic cutlery and disposable dishes clash with the atmosphere and the collective efforts to drastically reduce waste.

Our highlight of the trip was meeting your front desk staff person, Natasha. Delightful and helpful! Loved her!`

We had been there two days and Natasha asked what we liked about the hotel and what we didn't like. I told her I was surprised there was not a closet in the room. She told us it was behind the door where you come in. I had tried to open this door and it wouldn't open and had a label next to it that made me think it was for housekeeping to use. I had no idea you lift the handle up to open it, not push down. Perhaps labeling the door with "CLOSET" would help, since it is in the kitchen. Just a thought.

The staff couldn’t have been more accommodating. Our first room was not cleaned or made up! They then assigned us to the handicapped room, where the bed is about 12” off the floor. When we requested a regular room, they were very helpful and took care of that. The rooms are very spacious and nicely furnished. The shuttle is one of the reasons we went to this hotel, and it was super.

The sofa beds are not made up for a third person….we had to make it up ourselves. The bed itself slanted so my sister rolled to the edge a lot during the night. We also had to ask for additional towels…we had booked the room for three, but since we had to change several times, I understand that there were not enough towels in the room we ended up with. The air handling system is problematic. It runs off and on all night, and we alternated from hot to too cold. It was set at 65 when we entered, and when we turned it down to 72, the heat came on, in August.

The room was a suite and had a mini kitchen included allowing you to cook your own meals. The hotel was a direct bus away from South Station and close to the airport. They even provide a shuttle from the airport and a complimentary breakfast

There are no family rooms with two double beds. Housekeeping didnt clean the rooms or change the towels (Sorted quickly after a call to the reception)

The hotel staff were super nice and accommodating and the hotel was very clean. The bed was so comfy and loved that it had a full kitchen and a huge sofa bed with an amazing mattress.

The breakfast was not good at all. The turkey bacon and veggie sausage were rubbery and tasted weird. That had no fresh oatmeal or juice. There needs to be more options . Fresh oatmeal and some fruit salad would be great!

The Townplace suites suited perfectly for a stay pre-flight. The rooms were on the expensive side, but the space was great, the bathroom very clean and nice and the bed very comfortable. It's on a main road, so there is noise spill into the rooms if you're on that side of the hotel. The airport transfer was easy to use both ways and the staff were friendly and polite.

Originally dispite request for quiet room we had noisy room at the road junction with traffic lights...no sleep first night so we requested to move room. We had to wait around until 12.30 to change rooms but still managed to fit in some sight seeing that day. The staff were friendly and fulfilled our wish. We enjoyed our four night stay despite the first night. Great laundry facility's. Free breakfast which was actually okay.

Should have been given quiet room straight away.