Keyless check in. No need to interact with front desk. Went straight to the room. The room was clean.

The comforter cover on the beds was very irritating. The raised design on the top was rough and uncomfortable to sleep with. This isn't within your control BUT the person in the adjacent room made so much noise we didn't sleep the first 6 hours of the night. It sounded like they were jumping on the bed then off onto the floor and running around the room stomping. We were exhausted in the morning having to leave at 6:30 to catch a flight.

Appreciated that we could get something to eat after flying all day. Room was clean and quiet.

Staff at front desk could act like they care. Friendly customer service goes a long way in getting high reviews. Maybe the girl at the front desk needs to find another job if she is that unhappy.

The hotel is very comfortable and les expensive than other hotels in the area

The hotel is a bit far from Boston and it is not the most convenient one to go if one wants to be close to the airport.

Comfortable hotel near the airport. The staff were amazing . Great guy on reception who helped us out with our rental car which we were having problems with and the guy on the bar deserves a pay rise , he was running the bar and serving food he never stopped .

Bar shut at 10pm . Shuttle bus was easy to get to the the station however not so coming back . We joined a que for return pick up which should be every half hour . The people directly in front of us had been waiting about 45mins however the ladies at the front had been waiting over two hours ! There’s nothing around the station area and it was heading towards dusk . We decided to walk which took about 30mins but it’s not a pleasant walk along side the busy highway.

Shuttle service was especially helpful to us! But while returning from airport to hotel, heard exchange between the front desk staff and the driver and we understood then that there is a break in the shuttle from 2am to 3am but otherwise it’s 24/7. We were so relieved we made that shuttle cuz we caught it at 1:45am (flight delayed!)

Front dest staff was very friendly but there was a fan blowing loudly at the front counter and we noticed while waiting at the counter that people calling in couldn’t understand the guy working at the counter and so they kept asking him to repeat what he was saying. But meanwhile the fan was blowing loudly right next to where he was talking on the phone. He was seemingly oblivious and bothered that he had to keep repeating himself.

I took the shuttle to/from the airport from/to the hotel several times. Then I decided to walk to Beachmont station on the blueline because I like going to Target and the Dollar Tree. Also the traffic going to the airport is crazy and starts around 8am. You don't have to bring your own shampoo conditioner.

n/a. Can't say there was anything I didn't like actually. The rooms don't have microwaves but that wasn't a problem because there are micro fridges. Maybe the intersection at Lee Burbank Hwy going toward Beachmont. Have to be very careful here. The rooms don't need microwaves.

When we called from Logan to the Hotel, we were told which door to go to (good), cross the street (good), then wait by the red signs (wrong). We could have waited inside the clear shelter (protected from the cold), but we were watching a lot of different vehicles pass by and we didn't want to miss the shuttle. Also, when we saw the shuttle loading everyone who had been waiting in the protected area ()near green signs), he was busy asking had we called and were we going to the correct Hampton Inn because there was one in Chelsea and one in Revere. I could give him the last four digits of the phone number, so it worked out. . . but was very confusing and we were the last on a crowded shuttle. Missed Bfast and arrived too late to order the takeout breakfast.

Very clean and very friendly staff! Love you shuttle drivers you do your best job! ❤️ People, when I read your comments that problems with shuttle I want to cancel my travel to this hotel, but I risked and 100% you are not true. I used shuttle not only one time from airport to hotel but for 5 days so 8 times (I have International Congress in Back Bay so I need shuttle to airport from there to centre and every evening from centre to airport and with shuttle to hotel no problems! Tips to shuttle call. 1. When you take your bags! from airport then call to hotel and ask shuttle. 2. Listen carefully where you have to stand for shuttle. Ex. Terminal E - E107 not first street but straight 1 m second street. It depends from wich terminal you are coming. Terminal B second floor and etc. Listen carefully or ask twice! 3. Maybe hotel can officially mark notes in web page where to stand or create app 😉 4. If you don’t respect their job and you are angry call taxi, but I just love you ❤️ thanks you are amazing!

There can be more breakfast options and not paper cups for drinks. But with breakfast everything is ok!

I wrote a previous review about the shuttle. I want to state that there was a vast improvement in how the shuttle was run. So much so that I had one thing happen that wasn’t great but it didn’t wreck my total experience. I came to depend on it for getting me through town. Everyone from the bartender to the front desk to the cleaning crew were so friendly. I want to also mention that the person who mopped the floors did a spectacular job. I stopped and noticed. Super, super happy to have made the decision to come back and stay with you.

Shuttle was great and convienent, Didn't get to try the Breakfast, And the shuttle had me at the Airport in plenty of time.

Could use better pillows but the bed itself was confortable