Incredible hotel! We booked this hotel located near the lake of Kawaguchi for a two night stay during sakura season mid April. Across the two nights we were one of only three guest parties, which surprised us considering the unmatched views of mount Fuji from our bedroom, bathroom and the restaurant. We thought it would be much busier although we learnt the area is much less commercialised than the likes of big cities Tokyo, Osaka and Kyoto, and so retains an air of serenity. The hotel had bike rental for a reasonable fee which we utilised to lap the lake which I would highly recommend. And then dinner, wow! The food served was absolutely exquisite and honestly felt as though we were at a Michelin restaurant. Service matched the food standards both at meal time and whenever we stopped by the front desk with enquiries and requests. The hotel has two onsen style bathing suites that can be booked for private use which my partner and I took full advantage of. We felt as though we had won the lottery with this hotel - how were more people not aware of this seemingly hidden gem! If you stumble upon this review I implore you to book now! You will not be disappointed.

Nothing

We had the pleasure of staying at the Auberge Mermaid last week for 3 nights and it was by far our favourite accommodation in Japan. It is away from the large crowds and is in a very peaceful area, however, it is a 5min walk from the bus stop (comes approx every 15mins) making it very convenient to get into the towns centre. The staff were so kind and accommodating. My travel partner was injured prior to our trip and the staff were very understanding and flexible with our change of dates. Upon arrival we were greeted very warmly and shown to our cosy room. There is a lovely area with views of Mt Fuji with tables and a microwave. Each night you have 50mins in a large private onsen. This was incredibly relaxing and definitely a highlight of our stay. The best part was definitely the food. It was outstanding!! The very friendly chef Hitoshi is brilliant and everything he cooks tastes amazing. Dinner is a 5 course meal that changes every night. Over the course of our stay we had snapper, Japanese black beef, salmon, scallops, duck, shrimp and more! Every night we had a different tasty soup and dessert. It was such a great value for money and we looked forward to breakfast and dinner every day! Highly recommend booking breakfast and dinner while you stay! A special thank you to all of the kind staff, especially Hitoshi for all of your help, recommendations and kindness throughout our stay. We will definitely be back at the Auberge Mermaid on our next Japan trip.

Peaceful location on the far side of Lake Kawaguchi, Coco deserves the world for her kindness and ability to accommodate to foreign visitors(best of luck with your Duolingo!). The private bath that is complementary was wonderfu, as well as the one in my room, you can buy alcohol to bring in and have a party to yourself for 50 mins and breakfast was a FULL eggs Benedict with an entree of tomato based pork soup, finished by fresh ground filter coffee or tea - all of which was DELICIOUS.

The sink taps in my room dripped, didn't make any noise but I didn't want water to be wasted

The view! A short walk behind the property is the shore of Lake Kawaguchiko, which gives you an excellent view of Mt. Fuji (you can also see it from the dining area and lounge). The staff are very kind and went the extra mile to help us. For example,our first night we didn't know the nearby restaurants closed at 5:30 pm and we hadn't reserved spots for dinner, so the reception staff helped us get a taxi to bring us to the nearest 7-11, wait for us, and bring us back with food for our parents.

Enjoyed our time at Mermaid. Staff was extremely helpful. Location is stunning. Quiet and peaceful. A few minute walk down to lake. Can rent bikes. Economic for our budget. Bus stop just a few steps from the doors. Would recommend to other travelers.

Very cute design Friendly helpful staff Lakeside view of mt Fuji is spectacular Plenty of nearby trails and walking was nice

Parking was limited. Area traffic is bad on weekends , needed to plan for that on my end

Great location with great views of Mount Fuji. The rooms are large and spacious. The staff was very helpful and friendly. There are bikes available for rental.

The auberge seems a little dated and the rooms as well. You will probably need a car if you have a lot of baggage.

Accidentally booked such a great hotel! Very quiet, perfect view of Mount Fuji, comfortable private bathroom, delicious meals, and extremely attentive service. it's ideal for those seeking a peaceful environment.

Transportation a little inconvenient, rural area, not much choice to eat or shopping around.

Good location, unexpected good dinner and breakfast, Janpanese fusion western dinner, very good. If good weather , you can have Fuji with you for breakfast. Very good staffs.

Room is a little bit old, may be it is reason for the good price.

Good onsen, breakfast and dinner. The staff is amazing.

The toilet was used with paper inside. The location in far way from every thing, only oishi park is near, there are almost no taxis there.