Really lovely room and great dining options. Staff were all really welcoming and attentive.

Only downside was that a lot of the facilities were closed due to renovations (pool, spa, gym) This wasn't obvious at the time of booking so was quite disappointing but we still had a lovely stay

Very comfortable room, hotel was very clean, lovely ambience in lounge and restaurant. We appreciated the early check-in and the happy hour - thank you to Muskan, Namira and Anjali for their help and attention in the lounge. We were very pleased with the amazing breakfast buffet which catered to variety of palates. The entire hotel team was professional, welcoming, friendly and eager to make our stay enjoyable. They are great representatives of the Shangri La brand. The hotel is a well kept oasis of calm especially after a busy day of sightseeing. We thoroughly enjoyed our stay. Thank you very much, Shangri-La Eros!

Nothing

Very clean property that goes above and beyond for their guests. I was working UK hours and they accommodated extremely well and had good space for those visiting on business. I would recommend the horizon club as they had a vast range of canapés and also a designated time for tea and cocktail hour. The view from our room allowed us to see India gate and the location was superb and close to all the main sites and markets in Delhi. It is also walking distance from Bangla Sahib Gurdwara which is outstanding and worth a visit

Lovely hotel. Only downside was staff not always attentive. We were a group of nine having a drink outside 2 members of staff at different times were asked to bring extra chairs so we could all sit down, they didn’t bring any so we just had one drink then left. We also ordered a packed breakfast at check in as we were leaving at 6 am. We gave our order but the next morning we discovered it hadn’t been put through so we didn’t get it. For the standard and cost of the hotel I would have expected these things to be done.

Breakfast: excellent Room: excellent, cured in details. Bathroom: brand new, perfectly equipped, very modern The inside is elegant, the restaurants are elegant and with a rich menu There is a wonderful outdoor bar Reception desk: excellent staff I appreciated the offer of a room breakfast or a package breakfast because we had a very early departure, before the official breakfast opening time The location is very good

The pool could have been better: there are not many sunbeds, at least not enough and,in my opinion, the staff could be more caring about people who come and go, leaving their towels on the sunbeds without using them anymore

The breakfast and the Club room service were excellent. The pool was under renovation, but the hotel arranged for us to use the pool at the neighboring Imperial hotel. The hotel even took us there and picked us up.

We had a small problem with the booking at check-in, which Vinayak Kaushik (duty manager) resolved in the end, so it was a good experience in the end. the price was a little bit high, but that's not surprising with the Shangri-La chain.

Our stay was fantastic! The service was excellent, and the staff were incredibly friendly and welcoming. The highlight for us was the exceptional cleanliness of the rooms, which made our stay all the more comfortable. A special thanks to Omprakash, the room maid, whose personal touch and warm demeanor added so much to our experience. His attention to detail and friendliness truly made us feel at home. Thank you to the entire team for a wonderful stay—we can’t wait to return!

I was not well and I had little fruits and little hummus from the buffet and also ordered coke and dal khichdi … however ur staff asked me not to have anything from the buffet… in properties like TAJ , they never say no to guests especially when alacarte has been ordered… we spend lakhs of rupees and stay almost 6-7 times a year in the hotel .. it’s totally the hotels discretion but for a guest to be satisfied u should never say a no..

Staff were very welcoming and allowed us to check-in early. They also gave us a complimentary upgrade which was nice (although this came after we rejected paying for an upgrade which makes me think it perhaps suited them to give us one). The staff at breakfast and at the entrance to the hotel were very kind and courteous.

I think it’s perhaps a bit overpriced compared to other hotels in the area and the experience - especially now when there’s no gym or pool etc. The food is also quite overpriced.

Stayed at the property for a day. The property is centrally located and has several landmarks (Central Vista, India Gate, National Museum, etc.) nearby. Had the opportunity to host a friend for a great dinner at Sorrento (Italian restaurant at the property). Both of us especially enjoyed the dessert taster containing an assortment of the available desserts which were the best part of the meal. The breakfast spread the next morning was equally amazing. Since my stay was short, I felt the place was great, no complaints!

Sorrento offered overall great food except for the pizza which both of us felt was subpar considering the four course dinner for 2 was expensive. I personally feel Jamie Oliver's/Pizza Express offers much better for less. Coming back to the stay, there was an initial miscommunication regarding the airport drop which could have been avoided. Secondly, the welcome drink was brought only after I asked whether there was any such thing. Apart from the above, I have very little to complain about.