I love the faded grandeur of the building. It was warm and comfortable.

Unfortunately breakfast on Sunday morning was a shambles. People were queuing for self service food but it was virtually empty. It took 15 mins for the eggs to arrive. There were no croissants or pastries. Guest were having to stack dirty pots on other tables in order to have a table to sit at. Far from the normal standard and we have stayed there 3 times this year. The bar was very poorly stocked no gin or brandy . My sister asked for an extra pillow as she only had one, it never arrived. Very disappointing

The location is excellent. Very nice hotel. Our suite was very good, didn't mind the older decor. Bottles of water and biscuits to go with the tea and coffee in the room every morning if you have used them. Breakfast was great. Lovely staff, they are all very friendly.

The only thing I could say about it is that it would have been nice to have air conditioning in all the rooms as it got so hot very quickly in the room. They did have a fan in the room which made it more bearable. Only other thing is that the mirror in the bathroom could be lower. The wife could not use it.

The Orwell Hotel is 130 years old, its beautiful and full of history, there are several different areas to sit and have a drink from the bar, including outside seating, the lifts take you to the floor you need, the room and bathroom had everything you need, including tea, coffee, kettle, milk, hairdryer etc, the bathroom had shower gel, shampoo, body lotion and soap. Everywhere was clean, maybe getting a little old in places but it's all part of its character, the dining room was beautiful with thick carpet on the floor and chandeliers on the ceiling. There was a choice of a full English, yogurts, cereals, toast, croissants and fruit for breakfast, plus tea coffee and fruit juice, food was buffet style so you help yourself to anything you would like. I would definitely recommend this hotel and would love to go back one day.

There was only one window that opened in the bedroom and because it had a safety lock on it, it only opened a couple of inches, the room was quite hot, luckily there was a fan which helped a bit.

We had the absolute pleasure of staying at this wonderful hotel, and from the moment we arrived, we were treated with the kindest hospitality and care. Every single staff member went above and beyond to make us feel welcomed, valued, and completely at home. What truly stood out was how the team made our birthday celebration unforgettable. The warmth and attention we received made this more than just a stay — it became a memory we’ll always treasure. We can't thank the staff enough for their kindness and the joy they brought to our celebration. If you're looking for a place where you'll be genuinely cared for, this is it. Already looking forward to our next visit!

Nothing

I love this historic little hotel in Felixstowe, which retains much of its original features and charm. Long may this be so, as I know there is a little refurbishment underway! Hopefully, it won't interfere with the period vibe. Warm, welcoming reception with staff that could not have done more to accommodate our wishes. They were lovely and you wouldn't find better in a much more expensive hotel. First rate staff all round. A super-generous buffet breakfast, with Suffolk treats like black pudding. Incredibly good value for money and a short walk from the town and seafront, with their varied mix of interesting shops, cafes and restaurants. This is my absolute favourite Suffolk hotel. Thank you, Orwell.

Herb teas and a few cookies or biscuits in the rooms, as well as regular tea and coffee, would be nice. But certainly not a deal-breaker.

We stayed in the Deben Suite again, which is our favourite, it is spacious and comfortable. The staff were friendly and professional as usual. We do stay here mostly when we visit Felixstowe. We had the Afternoon Tea for two (with Prosecco of course) and it was really lovely, highly recommended. I look forward to returning with my family soon.

There was previously a fridge in the Deben Suite which we were expecting to have but it did not have one this time which was deflating as we had already bought some yoghurts & fresh milk and other basic fridge bits when we arrived (the shop across is not open yet so we had to buy before arriving). It would be lovely if this suite could have a fridge again as we are there for two weeks in September. The hotel will also be even better when the restaurant is open again for evening meals. My hope is that when it is open again, it will not just be with a basic menu like it was recently but more like the dining room menu as well as a basic pub meal menu, like before

It's obvious that this hotel is undergoing change (for the better). The common areas (restaurant, bar, lounge and reception rooms) are exquisite architecture with simply incredible original features featuring ornate plaster ceilings, chandeliers, wood panelling, fireplaces, display cabinets, wooden ornate staircase, the list goes on. If you live in Felixstowe please visit the bar just to sample this for yourself. The bedroom was ok. The owners are actively upgrading rooms but my bedroom was perfectly fine, the bathroom a bit tired but spotless. There aren't many hotels you can get for £48. Get in there now because in time, this place is going to be a gem. Well Impressed.

Instant coffee for breakfast! You can do better Orwell!

Room was lovely but does need a little bit of decorating here and there (Deben suite) to be honest. Staff were really friendly and helpful. Water lovely and hot in rooms and as it was so cold outside the room was lovely and warm to come back to. Nice and quiet in the evenings for sleeping. Breakfast all good this time except for the rubbery eggs .

Nice selection at breakfast but every single time we have stayed the eggs are awful, yolks are tinged black and the white of the eggs are like rubber . Tried one on our first visit it was dreadful and the same this visit so just had a look under the cover and always looked the same. Really prefer poached eggs but none on offer as per menu and no one around to ask.

Incredibly friendly, accommodating and welcoming staff, as always. Lovely clean, no nonsense rooms. Fab breakfast. Quirky, old world charm.

Cake selection, to go with coffees etc, should be UN-REFRIDGERATED (icy cakes are horrible) and revert to the fantastic selection of home-baked tearoom favourites they had before - Victoria sponge, coffee & walnut, carrot, chocolate, scones, etc Ambient music throughout is not necessary and usually off-putting. Music tastes vary widely, and what is played are often angst-ridden rock ballads which are dismal and mood-lowering.

Exceptionally friendly staff. Very welcoming. Took the time to fully answer our questions and showed us areas like the library and restaurant which was so interesting to me as it was 50 years ago since I visited as a teenager! All 3 reception staff from checking in to checking out were excellent. They seemed proud of the hotel. With a special mention for Rob who arranged our room service and always smiling and very helpful. Room was very clean, comfortable with good size shower. Lovely fluffy towels, plenty of tea/coffee We had breakfast room service both mornings. First morning was my birthday so a lovely start to my special day. Food excellent and generous.

We should have been informed about the refurbishment work and in particular the restaurant being closed. We were informed this was a booking.com omission to inform guests. As apparently you were told a few weeks previous. Was my birthday and fully expected to have a special meal in the hotel as opposed to bringing in a takeaway as only a couple of restaurants close by which were already fully booked on Saturday.