Great location near the main square and within walking distance of the cathedral, staff were really helpful and friendly. Breakfast was a cold buffet plus a choice of a freshly prepared hot dish.

Only minor thing was that the electric curtain in one room did not work but the curtains could be opened and closed manually so no problem. Before you go to Zagreb, check to see what is open as we found that several museums and monuments we hoped to visit were closed due to the earthquake a few years ago (e.g., cathedral, funicular etc.)

We liked everything, location is perfect, 20 meters from the old town square. Lovely people at reception and the restaurant, but the best was the dinner we had in the restaurant. Wow, this place was better than a hatted restaurant, the best veal dish I have had in years. It was up in the price but when you get better than expected, it was worth the cost. Overall a great place to stay. Clean, central and great staff.

The trams do make a bit of noise but with the window shut it was very quiet, good air conditioning too.

One of the best hotels I ever was! Just amazing! From the arrval till the end - it was perfect. I know it is a brand-new hotel, but it is very clean. Rooms are top, with just perfect beds. Stuff was most amazing and they make our transfer smooth. We were in the rooftop restaurant twice, lunch and dinner. Casual fine dining, with the most amazing wine list. We will be back for sure soon. thank you all!

Location, room, bathroom, restaurant and staff. Everything was great. Perfect value for your money.

Cannot think of anything…

Sept 20 2024 The Manager is excellent. Ian was excellent. The other staff very nice too. The cleaners, Marina for breakfast and Maria. It comes from the top down. When I walked in I was so upset with Croatia. The Uber driver dropped me off on Nicola Tesla quote far from the hotel. He should not have taken the drive because Uber is not allowed to drive on this street. It is historic. I am 70. I dragged 3 luggage to the Met. No one on the sidewalk offerred to help a foreigner. I was exhausted having gone through major surgery. This was a bucket list trip. The manager took control of the situation. Brought water and had Ian take my luggage at once. The experience with the awrsome staff turned things around. I would teturn My relative booked a unit as well. We were very happy. Its about the staff. Thank-you

How Croatian people did not help a stranger. In Canada have many nice Croatian friends but in Zagreb no one stopped to adk if I need help. I am in Valencia I took the train. Strangers offered to help more than once.

Our room was superior - large, very clean & modern. The location was perfect - out the door , turn left & 1 minute you're in the centre of everything. The breakfast was very good in regards to selection & quality. In addition, you could also order off their menu & these selections were very good. The staff were extremely helpful & very pleasant at both the front desk & our breakfast server. We had a major issue with a flight cancellation affecting our arrival date & the manager was outstanding in resolving the issue to our full satisfaction despite the problem being through no fault of the hotel's.

Nothing

Beautiful, spacious and very clean room at this very new hotel. Top location. Breakfast in terms of quality and variety good but not outstanding with a la carte concept not an issue as such. Good value for money.

Surprisingly some flaws for a new five star hotel including: Wifi login did not work and alternative wifi network provided had weak signal and slow internet in the room and definitely not what it should be though offer to change room appreciated but doubtful if any better and thus rejected as also too much of a nuisance to change room after one night. Constant melody sound when aircon is automatically switching off and on even during the middle of the night and waking us up is simply annoying and unnecessary. Check-in staff should tell you at check-in what they do with your credit card, e.g. authorize only, charge, instead of finding out through your bank which should be self explanatory for well trained reception staff in any five star hotel.

Everything was great, the staff in the front desk is so nice and helpful, very clean rooms, excellent location, excellent service.

There was not such a thing.

Hotel is very new, contemporary with a lovely indoor and outdoor breakfast and dining room on the roof. The marble floors and extremely modern decor were fantastic. The service was excellent. We enjoyed both breakfast - with a very fine assortment on the menu ,and dinner on the outdoor portion of the facility - delightful. The service was very fine and the location is excellent for exploring the city.

Can't think of a thing

The hotel is brand-new and super well equipped with all that can be dreamed of. The breakfast is freshly prepared and selections can be made on a menu which will be swiftly served. When sunny the top level offers a terrace with nice view and the chance for sun. Staff is very helpful and when I arrived I didn't now about the parking procedure, but it's easy as all is valet parking and no extra fee and you can get hold of your car any time. The location is close the central pedestrian zone of the city and you need to be brave enough to drive up the street until you see the hotel drive-in. The bar is well equipped and bar-keepers are looking after you. If one wish is free - Beer on the tap would be nice to have instead of bottles only, but that is a problem in Zagreb in general.

This has nothing to do with hotel itself, but some taxi driver don't know the hotel yet and don't drive up to the entrance but stop at the next cross road. The hotel staff helps, but in case of having booked a taxi or an Uber yourself look out down the road where the driver awaits you. The windows can't be opened which I prefer but A/C was working well.