We stayed for one night and arrived late and the property had a very easy self service way of checking in right outside the property. We we're able to easily pay and get our room key. The room had everything we needed and also included two separated wash rooms which was very convenient and also there was a great breakfast included as well.

The floor felt dusty. Could be because of the floor texture, which made it harder to clean, but when we walked around with socks we found that they started to to get dirty. The property does not have an elevator so we had to drag all our luggage up quite a few floors which was challenging.

The Breakfast was comprehensive & had everything that you would want. The staff were excellent, very friendly and even helped with my laundry.

The shower was too small even though the bathroom was an adequate size. Sometimes the heating adjustment was not sensitive & the room got too warm. The online checking did not work correctly but luckily someone was there to help.

Breakfast was a good variety, hotel was quiet. Afterhours check-ins were easy and parking was available.

If you are there on a Saturday or Sunday, you will have to drive into Darmstadt to eat or order pizza delivery. In Darmstadt-Erbstadt where the hotel is located, nothing is open on weekends. The hotel and local information about restaurants and other attractions was provided but with no information about how to get food on weekends.

friendly staff, modern and clean facilities, 24-hour check-in, good and beautiful location, good wifi speed, comfortable room, close to tram stations

breakfast was decent but could be richer, cost per night could be less

Great room, really comfortable and the restaurant attached was lovely. The location is about a 20 minute walk from the train station, through a park so it was a pleasant walk to and from the hotel. We only stayed one night for the Halloween at Burg Frankenstein event, which we needed to get a shuttle from the train station to get to so the location was perfect for us.

Very friendly staff, also available by phone at any time, which is not something you see everywhere these days. Everything was very clean and nicely arranged. coffee for free and pastries at the reception. I really enjoyed it!

Nothing

A very nice hotel! The rooms are extremely clean, and the check-in machine works perfectly. The staff is very helpful and friendly. I highly recommend this hotel! Let me know if you’d like any further adjustments!

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I truly enjoyed the location of the hotel as I was visiting to go to the Halloween Burg Frankenstein event. The owners were very polite and professional. I also like the self check-in system outside the hotel, really technologically advanced! The freshly made breakfast in the morning is also a plus!

No complaints concerning the hotel. I cannot find anything I do not like about it as the stay was most pleasant.

Close to business location I was visiting (walking distance)

No on site staff most of the time and no hotel restaurant

Excellent stop, easy check in and check out. We did not have breakfast so cannot comment on that.

Lack of AC in the room. If that had been in place it would have been perfect