I had a wonderful experience! The room was clean, the staff was friendly, and the breakfast was excellent. For sure we will come back to stay at Best Western and we will reccomend to all our friends.

Not sure what can be better. For us it was a wonderful experience. The hotel met our expectations and even more. So there is nothing to say about what they can improve.

Better than expected. The bed and pillows were super comfortable, and despite being in a busy part of London it was remarkably quiet. The parking that was available was an added bonus, and the staff were extremely friendly and helpful.

The water in the shower was not very hot but this was not a huge problem.

I liked the friendliness of some of the kitchen staff knowing that I am a coeliac by giving me glutenfree bread and bananas as I couldn't have any pastries or glutenfree cereals. That's on my personal side. My companions liked the breakfast and the friendly staff. We stayed 10 nights and would return. We used public transport which is a few steps away. Many restaurants and shops nearby too.

It was the first time for us that a hotel keeps 50 pounds on hold when checking in. We had to wait 22 days to have the money released back as we used the revolut. As help to others I would like to add that on other type of cards this will take less days .

Had a problem with booked room, problem was resolved very quickly and another room was found, all members of staff involved with resolving the issue, did so quickly and very professionally, I'd definitely stay here again.

Clean white covers on the bed, fantastic breakfast with crepes, cossants, juices, fruits, vegetables,coffee, tea, ham, sausage, eggs, cooked mushrooms and more, So Wonderfull!! Anna at the front desk was exceptional, very informative, friendly and nice!! The ladies servicing the breakfast area are wonderful! They work very hard!. Close to underground, and bus transport into London and more. 2-3 trains to London, depending where you go! Close to a wetherspoons pub for dinner.

Tiny room, but that's the way it is!

Room was clean, bed was comfortable and the breakfast was awesome. The staff were nice and helpful, location near the Elizabeth line was good. Everything worked really great.

You could hear voices from the hallway really clearly, so that was a bit disturbing during the nights.

The location was great. Very close to station. Ideal for going to Oylmpic stadium and to London. Breakfast good. Staff very friendly and helpful. Price very good.

Just one quibble, your staff had a meeting from 7am to 9am sitting right outside our bedroom window in the court yard. The tables were right up against our window and were facing into our bedroom. Also children were playing too. So in morning couldn't open curtains or window and it was very hot. We heard every word of meeting. You could put the tables in the middle of the courtyard facing opposite direction. Start a little later with meetings.

Great location, easily accessible and has shops nearby for dining, takeaways and also has a nearby shopping complex. Fantastic and super helpful staff to attend to the finest details and make your stay comfortable. Breakfast was freshly made, hot and tasted great. You have a good assortment to choose from the buffet and kick start your day in a great way. Personally had a great stay and was glad to have my road bike in my room during my stay.

Rooms could have been slightly bigger.

Firstly I have to mention the amazing staff. Especially Anna, nothing was too much trouble. Very quick check in, even though I arrived a lot earlier than expected. But Anna make sure that I was checked in and that my room was available. The location is perfect, very near the train station and I would advice that you use the York Road Exit at Ilford train Station, which is just 2 mins walk to the hotel. I would highly recommended this hotel. All staff were very professional. Especially when one evening a very rude guest was professionally assisted by another member of staff who was on duty. I didn't get his name. But yet again I have to give him 5 stars for the amazing way that this young man handled what could have been a very nasty situation. All in all. Well done for making my stay an amazing experience. Will definately be returning there soon :)))

Nothing I could say that I didn't like

Location was convenient for work. A great breakfast was provided

A bit noisy in the morning due to renovations.