We had a great stay at Shepherds, the staff were very welcoming and friendly and quick to answer any questions you may have. The room had a massive comfortable bed but it did take up most of the room space, great outdoor shower for a day shower only at this time of year and a big bath to enjoy before bed. The food was very enjoyable with enough choice to satisfy most people & presentation was beautiful, favourite of mine was the eggs Benedict at breakfast.

Food service at lunch can be a bit slow. R75 for a 750ml bottle of water with lunch is way overpriced, not many places you find water more expensive than alcohol. On several occasion’s when ordering spirits we were charged double shots without being asked if we wanted double, just seems they were trying to make as much money from drinks as they could.

Everything was superb! The staff were extremely friendly and helpful with all requests. The rooms were stunning, clean and had enough storage space. The food was delectable each day. The boma dinner and dining in the garden was such a memorable experience. We also participated in an excellent wine pairing special with dinner. Our game ranger Doreen was the absolute best, she is so knowledgeable about the environment, bird life and all animals in the reserve. She also entertained us everyday with her sense of humour. It was such an unforgettable experience, we would definitely return.

Nothing at all, very sad that our holiday went by so quickly.

The staff - world class! Absolutely incredible service, friendly and attentive without being over bearing. The food, too, was excellent for all meal services (especially the boma dinner). Facilities were clean and well cared for, bed was huge and very comfortable and the outdoor shower was bliss.

There were very few negatives, if any. Perhaps the bar area lighting could be better i.e. dimmed for after dinner night caps. It was extremely bright, it felt like sitting in a hotel lobby and even when dimmed, it only dimmed a small amount therefore absolutely zero ambiance. If that were fixed it would be an unbelievably perfect place to sit by the fire (winter) and have a drink or hit chocolate while playing the provided board games etc. As it stands, the bar area ambiance is poor to say the least (not speaking about the bar tender, who is very friendly and tried his best to accommodate all requests).

Hey everyone, I just wanted to take a moment to say a big thank you to some amazing people. Prenisha, the lodge manager, your excellent customer service and professionalism really stood out. Dineo and Kokesto in the dining hall area, you both made the experience enjoyable. Gomolemo at reception, your exceptional service didn’t go unnoticed, and to the entire front reception team, thank you as well. Piet, the game ranger, you gave us an incredible experience with your knowledge of wildlife and nature — you’re truly an amazing person and great ranger. Last but not least, Katlego at the quads, your friendly and grateful attitude made everything even better. Thanks again to all of you Darren Naidoo and Sashni Moodley

Nothing

The most warm welcoming staff. Excellence all round. Was a really wonderful stay. And very high levels of qualities rooms and food. We attended as a large group for special celebration and the resort rose to the occasion. The exc chef Siya very talented. Rooms comfortable and tasteful. The outdoor shower was not an issue. warm enough to use in winter even at night.

Our game drives were not very good the animals were all hiding. However the ranger Martin was knowledgeable and excellent. My only neg comment in a fully 5* facility was that game drive drinks were not of best quality and also the ranger was given very limited quantities to drive out with. this contrasted vastly with the abundance of great quality food served all day long.

Perfect day the staff & guides amazing. I gained at least 10lbs. Very clean resort and everyone is very friendly.

Our stay at Shepherds Tree Game Lodge in the Pilanesburg game reserve was truly unforgettable! From the moment we arrived, we were treated with exceptional hospitality and warm smiles. The game drives were expertly guided and absolutely excellent – we spotted an array of wildlife in their natural habitats, and the guides shared fascinating insights about the animals and the reserve. The lodge itself was comfortable and welcoming, with stunning surroundings that added to the overall experience. We felt immersed in nature and thoroughly enjoyed every moment of our stay. If you're looking for an authentic safari experience with top-notch service, look no further!

We had a fantastic stay here. Our guide Gold was named for a reason....! He showed us so many animals, was great at reading footprints etc. Overall we saw so much more than we expected (maybe also due to Gold's skills - this guy is simply amazing he sees everything that lives and has a great knowledge that he is happy to share!!!!!). The food was okay but not to get excited, but hey, you are here for safari, right? The waiters are superb, particularly highlighting Piet. The rooms are amazing. They are a bit away from the main building but they take you there by golf cart. Overall an amazing trip, also with kids. Ours were 7 and 9 and they had the time of their life.

Our stay at this hotel was simply unforgettable! The location is perfect, surrounded by beauty and convenience, and the rooms are wonderfully comfortable. The service was beyond expectations – warm, caring, and truly genuine. The meals were absolutely delicious, prepared with so much care and flavor. Our ranger was incredibly dedicated and attentive, making every moment of our trip special and memorable. Every staff member we met was kind, polite, and always ready to help with a smile. This weekend wasn’t just a stay – it was an experience we will treasure forever.

Nothing

The place is magical, beautiful view, exceptional rooms and cleanliness, the stuff was super friendly: from reception to every single cleaning or maintainance member, the game guide was absolutely great, always at the good spot at the right time. Everything was perfect or close to perfect.

More attention to details in the restaurant, in waiting the tables or better management when it gets crowded. Rather than a complain it is more of recommendation on how to get a 10/10 as the place is amazing and absolutely worth visiting, if I ever will be in the zone, I am coming back to shepherds Tree Lodge!