We loved our stay in this hotel! Beautiful setting, comfortable amenities, great staff, nice room and little treats almost daily, including for our little daughter, were much appreciated

We had a Premium Double Room with Frontal Sea View, it was a bit smaller than what I had expected, but still very nice with a breathtaking view. We enjoyed the promotion they have with Audi (free electric car for the day) though the process of reservation via the app did not work (was quickly resolved by a staff memeber) and the car was not washed, but still it allowed us to visit beautiful Mijas nearby. Overall, no complains, would love to return!

The staff were extremely helpful and attentive, I was especially impressed with the evening turn down service and the little gift of chocolate or sweets left each evening. We received a lovely welcome by the reception staff and were offered a glass of prosecco on arrival. We were also granted a later check out time to accommodate our evening flight. The choice at breakfast was exceptional and the service was superb. We enjoyed all the facilities that the hotel had to offer and made good use of the indoor pool and gym. The hotel's location was idyllic and our room had stunning views over the hotel gardens and out to sea.

The seafront location is beautiful, with lovely gardens, all of which we enjoyed from our balcony. We took taxis into town, although one could walk there along the seafront which offers plenty of restaurants and cafés. To the left of the hotel as you approach there's a walkable slope down to a stunning garden and brook which descend to the seafront at a lower level. The sea front is accessed down a set of steps; they are lit at night, with a cafe immediately at the foot of the steps. The hotel is luxurious, and there's a good bar/cafe with plenty of seating areas. The staff are very personable and helpful. We loved the indoor pool, which is invitingly warm, and has a jacuzzi. The room was large, with a comfortable sofa, safe, mini-fridge, and some cabled UK channels as well as the usual news channels. Bottled water was provided every day. We liked the bathroom products, and the bed was very comfortable. There was plenty of hanging and drawer space. Breakfast was terrific, everything one could ask for, cooked or fresh. I especially appreciated the wholemeal croissants! It's a good location for visits to San Pedro, Fuengirola, Ronda, Estepona, all of which we enjoyed, and there are plenty of excellent restaurants to be found in Marbella, especially in the old town and on Avenida de Miguel Cano which leads down to the sea front. As one would expect, the restaus along the beach front are more expensive.

We aren't great fans of background music, which plays in the reception area and bar. The light system in the bedroom, as so often in hotels, was somewhat confusing but this was a minor issue. The bathroom was small in comparison with the size of the room, but the showers were good, both hand-held and overhead.

Location and great, helpful staff and super breakfast

Very poor food in lobby restaurant. Also rooms were old, especially our toilet door was uncomfortable when my spouse came in and I was there, all corridor could see me sitting there.

We like this hotel a lot and we stayed there this autumn with family to celebrate a special occasion. We were unlucky with the weather as it rained heavily for some of the time. Nevertheless the hotel has lovely facilities and we always enjoy Marbella. There is a spa (we didn't use it), an indoor pool and a gym. The grounds and the large outdoor pool are beautiful and perfect for relaxation with plenty of sunbeds which you can enjoy by the pool or on the grass or opposite the sea. There is a very large pleasant lounge indoors and lounge areas outside. Breakfast is excellent. We ate one evening in the Erre restaurant where we struggled a bit to please the different dietary requirements of each of us but the staff did their best to help. I also ate with my husband in Tahini, the Sushi restaurant which has gorgeous ambience at night with a sea view but is definitely not a cheap option. Cappucino, a promenade cafe accessed by a steep stairs from inside the hotel grounds is also an eating option though we think it is very overpriced. The location of the hotel is excellent, beside the sea and a twenty minute walk along the promenade to Orange Square. We love staying here and hope to return and our family with one teenager and two children of 9 and 11 loved it too.

There is bar food which you can order at any time if you don't want to eat in the restaurants - or if the restaurants are not open at the time you want to eat - and I would have appreciated a wider choice of food on the bar menu. There is another restaurant which is open for lunch but it wasn't open when we wanted to eat there.

Good location

We paid for the red level but it was more like a kindergarten. It surely must be adults only because paying adult guests will not return if it remains the same

Absolutely every member of staff was extremely helpful and friendly throughout the week we stayed which is the first time I can say that about any hotel that we have spent a family holiday in. From the moment we walked into the hotel to the point that we left the staff were very polite.

My only slight criticism would be that on a couple of days the bar service to the pool was slow, on one occasion I had asked for a drink three separate times but, to be clear the service and staff were all perfect apart from this, just perhaps slightly overstretched on a couple of occasions.

Breakfast was very good.. Good choice of fruit, eggs, toast, croissants, cereals. Would have been nice to have some yoghurts apart from natural flavour. Room was lovely. The most comfortable hotel bed ever. Location of hotel is excellent with nice beaches within one minute from the promenade exit. The grand cafe ‘Cappucino’ at the promenade exit is a great spot for morning coffee or people watching and has an all day menu. Also ERRE restaurant in hotel is a lovely dining experience. Very good gym

We stayed at Red Level which I would recommend as exceptional service everywhere you went. Breakfast was incredible and the two restaurants in the evening served lovely food too. Couldn’t fault it at all and will book again

Nothing really but would suggest putting a chain on the door or a spy hole on the door as we had our doorbell rung in the middle of the night and I wasn’t comfortable opening the door as couldn’t see who was behind it. For security I would recommend this.

Beautiful hotel in an ideal location. Just a well oiled machine - breakfast is amazing, rooms are amazing, staff are so nice and helpful. It’s pricey but all those small touches of class add up.

There’s no value in the Mountain View rooms - we upgraded after 2 nights and the sea view rooms vs mountain rooms are chalk and cheese. The prices around the property are a bit wild, the poolside restaurant is nice but hard to justify going to with the prices vs what you can get 300 metres away. The tennis courts were open one day so we walked in to take a few shots and next thing I was signing my name being charged €22 😂 Those kinda things seem unnecessary but what do I know. It seems to go alright…