Customer service was great. I think the lady who helped us was called Lee. But our booking had been cancelled without us knowing (we had no service at Zion to get the notification of the issue) but Lee helped us with so much kindness. It had been a very long day and the relief was huge. The location was incredible. Springfield was beautiful and the hotel was nestled in the heart of it. The drinks station was welcomed! A microwave. It had a laundry but it was hard to confirm this on the website. We would have loved to stay longer!

Being on the second floor made carrying heavy bags up the stairs difficult - ask for a ground floor if you may have this issue. The breakfast was particularly bad and inconsistent. We all had different amount of things. It felt really wasteful when we needed to throw it out.

The lodge location is right in heart of Springdale with many cafe/restaurants within couple of minutes walking distance. The city shuttle also stops round the corner and drops to entrance of the National Park from where you take the park mandatory shuttle. Very well-organized shuttles. The king bed - room was very spacious and clean. Breakfast was meh but then when you stay here, the idea is to go for early sunrise hike and the hotel provides a paper bag breakfast with bagel, apple, yogurt which is great for hikes. Overall good stay - and yes, the receptionist is sweetheart.

Room was very clean. It had a microwave and a small refrigerator. The beds were very comfortable. The location to Zion Park is great-just a short walk down the block to catch the free local bus that takes you to the park. If you choose to walk to the park from the hotel, it’s only 1 mile. Breakfast is included. It is a bagged breakfast with a bagel or breakfast sandwich, yogurt, muffin, and an apple-it was ok, not great. They also served coffee,tea, and juice. The staff at the front desk, Erin in particular, were very friendly and gave us lots of useful information about the park and local restaurants. Would definitely stay there again.

We were on the first floor and it was very easy for us to hear the people in the room above us moving around. Breakfast was just ok.

Set in a fantastic location with easy access to local shops; restaurants and the free and frequent shuttle buses to take you around the park. My husband and I were on a road trip visiting the National Parks and stayed for two nights. We found the reception staff extremely friendly and helpful and there was a wonderful selection of complimentary teas coffees and juices readily available in reception. Breakfast which guests collect from reception was also excellent. The family room was spacious with a large bedroom and very comfortable bed; good sized bathroom and lounge / kitchen. Plenty of towels were provided along with toiletries and efficient A/C system.

No spoons in the kitchen and only one ring was working on the cooker. You could hear noise from the adjacent rooms - partly due to the walls being thin. However it’s a great place to stay if you are visiting the park.

Room was very clean and I believe refurbished (tile floors with carpet around the 2 double beds (room 310), as the outside balcony had a few bad cracks along the seems of plywood under what I believe was like stucco material. Bathrooms in great shape, toilet flushed great, shower was hot right away and shower head was not clogged, lots of spray. The A/C worked well, maybe a little on the load side, but hey, it did the job! Coffee served at entrance actually was pretty good, the to go breakfast bags of food was a great idea to do for a day of hiking in the canyon.

Only stairs to get to the upper floors.

The location was ideal, close to the shuttle into Zion with so many meal choices nearby. The area felt very safe, so we took advantage of morning and evening walks. The coffee machine was a nice feature. The grab and go breakfast was not all that appealing, but each of us found something we wanted to eat.

The door to our room would not close easily so we could not lock the deadbolt. The door also did not seal completely so cold air could flow in. You could see daylight under and around the door. The sink in our room drained very slowly.

The location was great and the room was clean and comfortable. There is a great grocery store right across the street with everything we needed and the shuttle stop only a short walk away.

Our daughter is gluten free, so even though the breakfast to go bag was sufficient for the rest of us, hers was not impressive. We were surprised that with great options out there, she didn’t have enough to get her day started. Bummer!

The location was very good, near the bus stop #5 and also near the market. The room had a good size, comfortable beds and a little kitchen with a good size freezer. Parking was free and we had a grab and go breakfast that could be taken the day before. Go to Oscar restaurant, it's the best in town!

The shower was not very good (not much water coming out).

Continental style breakfast foods such as apples, bananas, muffins, and hard boiled eggs in a small paper bag with teas and coffees. Comfortable beds, nice big bathroom, parking near your door, early check-in, close to Zion Nat'l Park entrance, walking distance to shops and restaurants. Stacking, full size washer and dryer available, a nice deli/grocery store across the street to buy single detergent boxes and good soups, bread, and baked goods.

The staff are so lovely. We were going to arrive later than the office closes. I was stressed, gave them a ring and they were so kind and checked me in immediately, leaving the key for us to grab whenever we arrived. When we came to check out in the morning, some bags of breakfast foods were ready at the desk for us and the woman was so nice to chat to. The location couldn't be better.