The room was very clean and the bed was extremely comfortable. There was a nice desk set up with easy access to wi-fi to perform work. Also, it was walking distance to the conference center, many delicious downtown restaurants, as well as the stadium for a Reds game.

When I arrived the hotel at 11pm the was overbooked and the hotel staff had chosen to MOVE my reservation to a Holiday Inn further out back by the airport for the night, despite my reservation being booked months in advance with a notification that I would be arriving late. I didn't receive a courtesy phone call to notify me of their choice to move me, instead they sent me an email.

Great location and nice facilities. There's a stop just around the corner for the city's free street car. It's very convenient way for travellers to check out the city. The free art museum is only 15 minutes away by bus. One can get a day pass for 5 bucks and ride as many times as needed. Room is quiet and clean. The hotel is located inside a big building where there're other business on the first floor. Reception is at the 2nd floor. Took me a while to figure it out though.

The wifi is not free, which is quite an inconvenience. Had to figure out how to choose and pay to use the wifi. It also surprised me that no room services were provided during my 3 nights stay. There were only one big towel and 1 small one in the bathroom when we came in. Had to call and ask for more towels the next day. Thankfully a nice lady delivered them to my door shortly.

Guest services and main services were outstanding very accommodating. The room was clean. The bed was very comfortable and the air conditioning was phenomenal. No complaints.

The elliptical joggers in the fitness facility could use some updating as they are very outdated and only two operated, and those two that operated were very slow and lacked responsiveness.

While it was a little confusing at first we really came around to the idea of liking that you needed to use your key card to access the elevators, it made us feel safer in a way knowing that you had to be a guest or employee in order to use them.

No on site parking was available and we had to park in another location. We also didn’t like that there were no vending machines (at least none we could find) for a late night snack.

Breakfast staff was not friendly. Upon arrival to the food court, my wife & I was not greeted and the tall slender build old black guy completely ignored us. We stood there while he talked to another worker about a non work related topic, totally unprofessional behavior.

Room Price per night....even though it's downtown, there were no exceptional amenities to justify $300 per night.

Room was nice. Bed was comfy. View was good.

We have a truck and the valet had my husband park his own stating they don’t park trucks anymore but had us go to the garage to park it. It was a very very tight winging pathway down, once started, no way to reverse it!!! His truck barely fit, all tires rubbed, rims got scratched! I see why they aren’t allowed to do it BUT warning the customer why would be nice!!! Instead of sending us that way with no way to reverse it! Now we spend $350 getting rims repaired! We have stayed at the Westin a lot because they always parked our vehicles. We didn’t know any different. But unfortunately, my husband said we will never stay there again because of the parking.

This property is centrally located and the staff was so helpful and warm. Compliments to housekeepers I clean my room where ever I go and this room was clean. No hair and dirt anywhere. The elevators provided a layer of safety for your stay. We were so pleased and this place is on repeat.

The ambiance of the facility and view out window on 14th floor

More accommodating in assisting with third party reservation when can’t find at front desk. Little assistance in regards to matter. For example here’s the number call ex… to find out why reservation booking can’t find on your end. It was there but little effort on part of Westin staff. Spent as lot of time on phone about reservation when over site of Westin staff fee welding of don’t like third party bookings but hey it’s keeping the capacity of hotel full and your job!

This hotel provided a truly pleasant experience. The pristine condition of the rooms and common areas was immediately noticeable. Every staff member encountered offered exceptional and welcoming service. Its convenient location made exploring the surrounding area effortless. It's definitely a place worth recommending to others.

I couldn't stay longer.

We picked this hotel so we could leave the car and take short walk to the Reds game. Perfect pick. The room was clean, spacious and the bed was very comfy. I loved the shower and how it had a tub with sides to put your bathing toiletries. Wonderfully nice smelling shampoo and body soap.

There was nothing to not like.