We enjoyed the central location in town. The buildings, rooms and facilities looked great. The gardens against the treed backdrop were lovely. The beds were super comfortable (except we're not fans of the triple sheeting method for bedding - it invariably comes apart leaving the user in contact with the quilt or mattress protector - gross!)

There was a nice enough pool, but it was too small and cramped for the number of guests, with very little poolside seating. It promoted selfish behaviour from some patrons, so the whole pool scene felt bad. The gym was unusable because it was on full display to the pool area, meaning any gym goer would be awkwardly watched by pool users. .

Staff- excellent. Price- reasonable. Beds- main bed was awesome, however sofa bed was uncomfortable for my kids… we asked for extra blankets to pad it and that was fine. I would recommend staff have a procedure to keep room cool ahead of people arriving on hot days- draw the main blind from sun and have aircon set.. it was 30-odd degrees in our room on arrival and took a couple of hours to get better. The structure of the facility means lots of walking to-and fro from most rooms to exit the facility to go anywhere, including car park. The location and the staff made it a great stay. We enjoyed our weekend and would stay at Peppers again

As above

It was big with good facilities, we had two rooms that can be connected together which was ideal for a family trip with grandparents and a kid.

Staffs attitude we felt was so so, not sure if they were genuinely welcoming. We also had an issue with a pre booked reservation at the hotels restaurant. We called to make the booking but upon arrival for dinner it was apparent the staff did not record the booking to the system. The restaurant manager was rude when we wanted to ask them a question - he didn’t even listen and shoved us away. The waitress was better and resolved our missed order.

Staff were superb from the get-go, which made the whole stay that much more enjoyable. From asking for a late checkout a few weeks beforehand, to accommodating a late arrival, and finding my pregnant fiance some chocolate after hours! Beds and rooms were very comfortable and quiet Great location on the high street close to all shops, cafes, and restaurants in the centre of town

Nothing in the fridge except a milk carton - not sure if this a restriction in place due to COVID as many hotels seem to stop stocking room fridges?

The location was ideal right in the centre of town. The room was comfortable and very clean.

We were forewarned the room would not be serviced, which was disappointing, so we brought our own cleaning products. However, there was no plug. No cutlery was provided at all, nor a saucer for the coffee cups. Overall, we enjoyed our stay and the hotel is in a lovely setting, but found the lack of provisions baffling, given no room service was provided.

This property was stunning! Great sized rooms, very clean and pretty much everything you could need. Location was perfect and the staff were so helpful, friendly and accomodating. We travelled as a group of 5 families, including 9 children aged 4 and under and the staff were just brilliant at making us feel welcome, from making sure our rooms were all nearby, making space for us to all sit together at dinner and breakfast and even bringing marshmallows and sticks to the firepit! We are already planning the next trip!

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The room was lovely. Nice view. Would have loved a window that was bigger and ran the length of the room, to take in the gorgeous view of the trees outside. Shower was amazing! Nice to have some toiletries. We enjoyed the pool and sauna and the tennis court. Breakfast was fantastic. Loved the cocktails at the bar! Dinner was nice, though definitely an expensive option in town.

Thought it was a tad expensive. Didn't love the rabbit warren set out and the lift didn't work from the carpark on our arrival so had to lug baggage up the stairs. Most staff were warm and welcoming.

We had a great stay, we would especially like to give a shout out to a male waiter at the Andiamo restaurant who was wonderful with us and offered our young boys some marshmallows to roast by the fire. Fantastic hospitality and that's what will keep us coming back and recommending to friends. Small, courteous gestures go a long way.

Wish the swimming pool was enclosed from the weather a bit more, understand that it's an outdoor pool but disappointing you can't use it in winter - wasn't as warm as we had hoped.

Spent a night here for our weekend visit to Yarra Valley and it was very pleasant! The rooms and toilets were very clean, and the TV was working fine with all the local channels. The hotel was conveniently located near some restaurants, and bakeries which were great for dinners and breakfast. Hotel staff were also extremely friendly. Thoroughly enjoyed my stay :)

The room was lovely and clean. Perfect location, walking distance to everything.

There was dripping sound of water from the outside of our window which was quiet loud and keep us awake at night. Took a long time to fall asleep. This was disappointing due to the amount we paid for one night, at that price I do expect a soundless sleep with no noises etc When checking out, the service at the front desk was quite poor, not friendly, not - hope or did you enjoy your stay or even hope to see you again. Nothing which was disappointing. You could add a few things to the room for example, small plates and maybe knives and or forks, we bought some afternoon tea from the bakery to have with a cup of tea in our room, small plates or a knife would have been handy.