We love Williamstown and Punthill. The apartments are lovely, clean and comfortable. Our bed was amazing. Staff were fabulous.

We arrived in Williamstown at 6:30am and I had called the day before to see what time reception would be open so we could drop our luggage. I was told it was 8am but in fact it was 9 so we were waiting around for an hour. The person I spoke to obviously didn’t take into account that it was a public holiday the next day. As we hadn’t slept on the flight we were all very tired as we had missed a night’s sleep so it was annoying to us but Kate was very good and explained it all and got our bags sorted.

Location, clean & comfortable

Hotel Internet was unusable, totally unusable to a solo person trying to work. Firstly it’s only available as an unsecured access, no password needed, in this day & age of scams we all should be more responsible. Secondly the bandwidth available was crap, and even using a phone as a hotspot there is only 2 bars available (Telstra network). It’s 2024 and this establishment is clearly targeting the corporate market, wake up & give customers what they need to function in this day & age… just build it into the room price, the customers just want the basics to work…

The whole vibe but the receptionist named Vicki was outstanding...we arvd late jus before she was fnshng her shift and im sure a long day was had but she was so amazing as tho she had just started her shift...so cheery helpful just lovely...the nxt day i even locked myself out an it was again the end of her shift but that didnt phase her mood she went above and beyond to make sure it wasnt a prob...thanks so much Vicki...i spoke to sme staff and even they sd how fantastic front reception are....the room was spotless...and the lovely housekeepers were so onpoint with their servicing of our room...

Leaving...

Was close to walking to shops or sitting by the water. The hotel close by was lovely for a meal,staff were friendly and service was great, could listen and watch the chefs at work. Their meals were delicious. Punthill apartments also have a gym and a rooftop, where you can go up to have a couple of drinks looking over the water.

The view from our room wasn't what i was expecting, but we were only there to sleep, so a view of the street was ok.

Excellent location for the wedding we were attending, the church was round the corner and the reception was at the pier about 900 metresaway. About 1500 Metre walk to the train system.

Instructions not clear when services were due. We understood sheets were changed every 3 days, we were there a week and no changes.

The girls on reception were incredible!! 👏 thank you!! The location was absolutely perfect…restaurants, supermarkets, clubs 👍. The facilities were excellent 😃

Sadly, I love open windows and lots of light. The small terrace was fine but the fact that the main walk was an enclosed and frosted window made me feel slightly claustrophobic, apart from that, will I stay here again. YES!!

Great location with well appointed clean and modern rooms with plenty of room, opening windows, kitchen facilities, spare blankets etc. We even booked a carpark underneath the apartment block which was really handy.

There was a little bit of noise from the patrons in a nearby venue at closing time that we could hear when in the room nearest the laneway, and nothing the accommodation could have done anything about - but other than this, everything else was fine.

Neat, tidy, clean, apartment has everything you need. Wonderful location. Very friendly and helpful staff

The bedrooms in apartment 116 were absolutely FREEZING! Thank goodness there was spare bedding in the wardrobes. That helped me but it was very difficult to keep my baby warm enough who can’t have blankets on her. There was only one split system in the lounge area so we slept with that on all night and kept the bedrooms doors open

Staff friendly. Superb location across from the bay and walk to cafés and restaurants.

Very busy holiday weekend, booked using Booking.com for one bedroom apartment but was allocated a studio in error as the staff had not seen the upgrade I'd paid for. Very apologetic but as fully booked unable to supply correct room so they promptly refunded upgrade amount and gave me complimentary parking. Quite happy with this outcome.

We were in Williamstown for an event held nearby, and the Punthill apartments ticked all the boxes. Awesome welcome on our very prompt and thorough check-in, thanks to Kate and Vikki. Clean, bright, spacious room consisting of a lounge, dining, kitchen area, as well as the bedroom, which I requested as 2 single beds. Room had ample space to move past both beds without restriction. I was very surprised to find the washing machine and dryer in the cupboard. A full kitchen that offered cook top, sink, and all required amenities for a longer stay. The outdoor balcony offered city views as well. Big plus was the affordable nightly rates. The fact the apartments are surrounded by a huge variety of eateries is also a massive bonus. When travelling to Melbourne next, Punthill Williamstown will definitely have my business. Thank you for an excellent stay.