I loved every thing about my stay! It was perfect, the view, the personal staff & everything was really clean! The breakfast buffet had everything aswell.

I liked the breakfast buffet , a variety of food and I loved the hot chocolate! The view from our room was fantastic, especially at night, where the city was light up. Oakwood Premier Melbourne has very good security, but you could still move freely around. Definitely recommend this place for anyone who is looking for a safe, beautiful and clean hotel in Melbourne.

There could have been 1 more bed but apart from that everything is good. There also could have been more toliteries.

- The staff was super friendly and even helped us with an early checking in. - The room was super nice and you have a great view on the city.

- The location is a bit outside but nothing bad. It is like a 30min walk to the center.

Oakwood Premier Melbourne had a wonderful location for our purpose. We were able to easily access both the DFO and CBD and nearby grocery stores because of its excellent location. The staff was unbelievably nice and helpful and went out of their way to make our stay one of the most pleasant stays we have experienced in the 30 years we have been traveling. They extended our stay several times and managed to keep us in the same room through their busy weeks. Lastly, the room was cleaned when requested and promptly if necessary. I want to mention the supportive staff who helped make the stay so great were Front Desk: Brookse, Hannah, Mike (Bar Attendant), Palna (Supervisor Reservation). These particular individuals went up and beyond their regular duties to make our stay enjoyable and completely satisfactorily in every way 🤗🤗. Please continue to hold these high standards of service and quality at Oakwood Premier Melbourne. We will definitely be back.

There was one issue that proved unacceptable to us during our stay. It was the overall dry cleaniny services of the company used by OAKWOOD. The service was very poor quality with cleaning and, especially, cleaning.

First and foremost, the staff is friendly, courteous and very professional. The location was excellent. I think, personally being in the Southbank neighborhood allows easy excess to all the most important travel and tourist areas. The DFO is another plus since it, too, can provide you with a lot of other needed services (clothing, dry cleaning services, nail salon, hair salon, pharmacy and, of course, food court and small grocery store). And then right out side the doors of the DFO are all types of restaurants and connection onto a promenade that leads to the casino and a host of other restaurants, or connections to the CBD and trams.

I think there should be a little more explanation or information sheet about the property and operation of items in unit. Also, you should have two remotes if you have two televisions — when we inquire we were told you only get one. It seems like a little thing, but when you stay for two months, it becomes a bit inconvenient. Also, we experienced, twice, during our stay, children of other visitors knocking on our door several times and then running and hiding. We caught them on the second occasion and warned them about doing this and reported the incident, but no employee or manager ever called or responded to us. This appears to be a frequent prank done by kids who are left alone by their parents, at times, doing their stay.

Beds are super comfy, views are amazing, facilities are top notch. Walking distance to the DFO, Convention Centre, Yarra River and shops. Wished I stayed longer.

Its how to get there. We were at the DFO with luggage and shopping and taxis were not happy to take us to the hotel because of the short distance. This was the same from the Crown Resorts area at 11 pm. We had to walk. Not that it's the hotel's fault but it's just a good to know. Did uber and didi from the Southern Cross station and because it's another close proximity had a couple of cancellation from drivers. There's a tram line plus 5 mins walk but it was late at night so the trams were not as frequent.

Rooms were newly furnished and spotlessly clean. All the essenntials were provided for a great stay. We enjoyed a drink at the rooftop bar one night, and the convenience store at the bottom was convenient. Staff were lovely.

The location wasn't great for exploring, with only one tram stop a 10 minute walk which only went to Flindees St. It could take 40 minutes to get somewhere in central Melbourne using public transport. There were no cafes or restaurants nearby which was not practical for us, although we did find a short cut through the convention centre for a few restaurants on south bank. Although a sizable apartment, the bed was small and not great for two people - it was a double.

We enjoyed the breakfast, the view of the port on the SW side or of the city on the NE side, the Oakwood hour, the comfort of the apartment, the cleanliness throughout, the 25 minute walk to Port Melbourne Beach, and the 10 minute walk to the promenade along the Yarra River. However, what impressed us the most was the entire staff.. They were engaging, professional, welcoming, and very helpful. These are well trained individuals who understand the importance of customer satisfaction. We were satisfied. Bravo!

Can't think of anything worth mentioning.

The room itself was very well-equipped and nicely furnished. However, we had originally booked a Deluxe Studio but, due to early check-in restrictions, were advised to upgrade to an Executive Studio for an extra $350. Aside from the room being on a higher floor, we couldn’t tell much difference between it and the original booking based on photos.

The Executive Studio was supposed to have access to the executive lounge, which advertised complimentary snacks, drinks, and wine etc. Unfortunately, we found the lounge completely empty; instead, there was only a limited "happy hour" at the hotel bar, which wasn’t what we’d expected or paid for. Housekeeping was a bit underwhelming. While they did the basics like changing the bed linens and towels daily, it wasn’t clear if they thoroughly cleaned each day. I have dust allergies, and the carpet felt noticeably dusty, suggesting they might not vacuum regularly.

the lobby bar was good, did not have a chance to check out the restaurant but would like to have. Everything was clean, spacious, pleasant and the staff were always friendly. You seem to have all the settings pretty right TBH.

I have travelled a lot and have stayed in some extremely nice hotels over the years, I like a high standard but I don't think I am unnecessarily fussy, and can't point to any deserved area of complaint or shortfall of the Oakwood. It's comfortable, well appointed, clean, with good facilities and on all encounters the staff seem 100%. It's there, and I like it.