Excellent location with trams, train and buses within walking distance. Tours’ pick up and drop off locations are nearby. Some restaurants / eating places across the street are also open on public holidays. Needed assistance with using the washing machine on Christmas Eve before the laundry room was closed and Tim was so nice and helpful. He set an exemplary example for other staff.

There was only one washing machine and one dryer that were working so I had to wait for more than half an hour before I could put my clothes in the dryer. Only one lift was working too and it was very slow. There was a strange issue whereby other guests and I took the lift from the first floor but the doors wouldn’t open on the third. We were then brought back to the first floor thrice before we were told by a staff it’s because someone else had pressed the lift on the first floor. Might want to take these into consideration when you are checking out.

The location was great, 5 min walk to train and 10 min walk to bus station, right in the centre of the city, plenty of grocery shops within 10 min walking distance. I arrived early and my room was ready so they kindly allowed me to check in like 1,5h before the scheduled time which was great! It was quiet (I haven’t heard any noise in during my week at all), felt safe, bed was comfortable. Strong WiFi. There was an iron, an ironing board, a kettle and tea, coffees (decaf and normal) and sugar. Housekeeping was in almost every day (Saturday was skipped for some reason). The sink was a bit small but other than that no complaints really.

The location of this property was excellent for our needs. Just a 5 minute walk to Southern Cross Station. Trams in the free tram zone were just outside the hotel. Even though the room was quite small it had a king size bed with a large enough TV at the end of the bed. The bathroom was compact but clean and all that you need for a stay in Melbourne. The room is not luxurious but the price reflected that.

The building is an old building with sash windows and we did have 2 windows that looked into another old building but at least this allowed light into the room. If light is important be aware that some shoebox rooms will not have windows.

Bedroom: We stayed at room 106, The bedroom was very lovely to walk into and presentation was great. Bed was firm, I liked it my partner kind of did too, Iron board, hair dryer little fridge and other little goodies was convenient for our stay. Bathroom: Had the main essentials for our stay and was lovely to have fresh towels each day. Location: We were here for Pax 2024 / MCEC this was a great position for small walks for our long days of walking, nice spots for other good times like restaurants and casino. View: Nice overwatch of the street.

The only thing we did not like was the shower cubicle. The door is way too small for my partner to fit through, she had to squeeze in the door to get in and out. My partner and myself slept through this; the train nearby can be loud if you're a quiet sleeper.

Was the Building old and in need of an update - Yes Was the room small, claustraphobic and also needing moderisation - Yes Was the Bed comfortable - Yes Were the Staff friendly - Yes Was the Room dirt Cheap and in a Fantastic location - Yes Did I get what I paid for - Yes 5 Stars would def stay again (At that Price)

I don't want to discuss what I didn't like. I booked for the price. Things I didn't like were on me for not wanting to spend more money on somewhere better. For the Price - It was an excellent hotel.

The staff was really welcoming and accommodating. I booked double room and got a ground floor room with no window. As I could not be in a room without a window, the staff was very kind and understanding and gave me a king room with windows and lots of daylight. The room was spacious and clean, comfortable bed and good shower. The location is perfect.

Some rooms don't have windows. This can be hard for some guests. I think the room description must mention that.

It's clean, simple, efficient, included kettle, teas, comfortable bed and excellent hot water and water pressure. Working elevator and easy stairs access, and super friendly reception. I would so stay there again, the value is incredible. I even got early check in despite my room not being ready! They were so accommodating. There was nothing I didn't need and nothing I didn't get. I thought it was cold but the staff explained that the air-conditioning can act as a heater too in the right mode. I should have asked sooner than the last day. I love this place and would 100% stay again. The location, 5 minutes walk to the bus and train station, is fantastic. Love that there was self serve laundry with free detergent, because I packed light and it came in handy.

The bed had a headboard, but the mattress didn't attach to it and so the bed kept rolling away. That's the only thing I can imagine to complain about.

The location is very convenient to Southern Cross and also so many attractions in the CBD and surrounds. I was able to check-in after the short walk from the SkyBus terminal then I could leave my backpack in the room. The window view to Spencer Street, trams, trains, etc. was a bonus. After check-out I also left my backpack in the ground floor store room. The male staff on duty provided helpful advice for transport to Highpoint which was easier than my original search on Google.

Other guests were on their phone walking down the corridor which disturbed my sleep. Could more sound-proofing be done?

This hotel is in a great location- close to trains trams and buses. There is a supermarket at southern cross and the convention centre is close. The staff were very friendly and helpful. Even though we were close to the train and tram lines the room was very quiet. No problems sleeping at all. Great hotel for a few nights.

There was no bin in the main room and only a small one in the bathroom. A small inconvenience but an annoying one. A few drink bottles and snack food and no rubbish bin to get rid of the rubbish. The small wardrobe was useless. There were coat hangers inside that had to be turned sideways so you could close the door. When you hung 2 winter coats up, the wardrobe door had to remain open right near the bed.

Room larger than I was anticipating. Location was fabulous for ease of access around the city. As I had an early morning arrival and departure from Sthn Cross station the quick walk to and from the hotel and across the river to the convention centre was brilliant. Also surprised at how quiet the hotel was despite the location

The shower. Shower head too high for a short person and not adjustable. Water pressure could also be improved.