The staff were very welcoming and helpful. The room was warm and comfortable whilst it was around freezing outside. The facilities in our room were good and whilst some were a little dated they were more than satisfactory. We don't think that the extractor in our room was doing its job properly but this could be rectified.

The wait for dinner was longer than it should have been? I had to complete some paperwork and I found the lighting in the room was a bit darker than I'd prefer. The room we were in was accessed via a cobbled yard and one of the 3 outside lights was not working so we used the torch on my phone to return to the room.

The staff were extremely friendly and helpful, keeping us supplied with tea and arranging packed lunches for our hike. The location is excellent for exploring Melrose and environs, and the food was higher quality than expected.

The room was slightly cramped and mostly taken up by the bed at the expense of other amenities (wardrobe, chair, etc), but appreciate that you've got to work with the (lovely) building you've got.

Excellent location, very friendly and helpful staff and cozy bedroom perfect for a one night stay. The bed was so comfy it felt like sleeping on a cloud! There was a small music event happening in the beer garden which was fun to attend after we came back from dinner. Breakfast was fantastic, especially the veggie sausages!

Only thing was it was really difficult to get the loo roll out so we ended up having to force open the top of the container so we could use it.

Staff team great, helpful, friendly a credit to the Kings Arms. Food good, and the cask ales were also good, this hasn't always been the case in the past, so I was delighted. At the improvements. As always the room was comfortable and d clean.

Nothing to dislike be really, bar closes at 10.00pm on a Sunday, 😞 and the price of the rooms is creeping up, but it's still great value. I actually prefer staying here to Burt's etc. Much friendlier and more informal.

Excellent location in the heart of Melrose. Amazing friendly local staff, always smiling, helpful and flexible. The hotel is dog friendly, so it was great vacation for our dog. Good breakfast and restaurant facility for the day. The room is cleaned with complementary coffee and tea sachets at check-in.

The hotel does not offer room service, so you have to manage your own room’s cleanliness until check-out.

Staff are excellent, very helpful and friendly. Lovely room, very comfortable. Restaurant very good and caters well for various dietary requirements.

The position of the bedrooms alongside the beer garden. Its' normal for this to be open in the summer until about 1am at weekends, and it is noisy till then outside the room windows, so you are unlikely to get to sleep until that clears at 1am. After that, it's fine. Given that, I felt the room price was a little steep.

Really central location. Friendly staff. Great service. Walk in showers are a bonus. Room 6 - great space. Wonky floors add character. Comfortable beds. Generous towels. Great breakfasts.

Decor is a bit dated. Love the location, but can be a bit noisy if at the ‘pub ‘ side - but happy to swap that for location.

Friendly hotel in the centre of Melrose within easy walking distance of the Abbey. Staff looked after us very well. We ate in the hotel & the food was excellent and reasonably priced. Would definitely stay here again.

WiFi was a bit patchy & mobile signal isn't great..

We both really enjoyed the restaurant meal selection. Lovely service by staff in restaurant. Breakfasts were lovely, too. Clean room, sheets changed daily. Overall, we both enjoyed our few days stay.

our first stay at the weekend and it wont be the last.what a fabulous hotel.the staff sharon,gary and paul were so helpful and so friendly they couldnt do enough for us.oh and thankyou for introducing me to cocktails haha.the food is exceptional.the breakfast was the best we have had .it was warm homily a pleasure to spend time there.we will certainly be returning there soon.

there was nothing to complain about at all