The staff made our stay perfect. Leonardo, Sara, Elisa and the rest of the staff provided us with everything we needed and more. Suggestions for places to visit, restaurants to eat and those we’re all accurate. We felt immediately relaxed upon arrival. No hassle with the car as they showed us how to handle it and even drove along to show us exactly how and where to park the car. During the check in we were treated with drinks and snacks. The rooms itself were comfortable and we even got an upgrade on our last day. They showed us love and therefore our forever place to be when visiting Pistoia.

Nothing

Fantastic staff, so hugely helpful! They were amazing. The hotel is located in a prime spot of the town! About 300 feet from everything. What a wonderful, friendly town also. The people are lovely. Nina helped us get to the parking garage and back the next day during the market and all the people at the desk were so friendly and happy and kind. They are absolute gems! You are fortunate to have them. Nina is honestly the face of the brand !and she, along with everyone else was always happy to help with a beautiful smile. What a fabulous staff you have. We were even upgraded in our room for the night. It gave us so much more space. The rooms were generous, the bathroom was fantastic, the staff absolutely amazing. Thank you for a wonderful stay!

Our neighbor was either smoking with the windows open or with them closed, but all we know is that we could smell it all night.

Central location literally in a main shopping street so easy hustle and bustle, (paid, but affordable) parking at a few minutes walking distance, very nicely laid out room with nice quality fixtures, decent breakfast, friendly staff.

The beds aren’t great and take away for the nice type of room. But one can survive on them. Also sound isolation is not great as the breakfast setup was clearly bearable to our room close to the breakfast area.

The room and bathroom were immaculate the beds were one of the most comfortable i have stayed in and the hotel had a beautiful fragrance.The hotel is in the centre of pistoia so minutes away from shops and restaurants. When we arrived the lady at the desk walked to our car to make sure we were parked correctly unfortunately we didn't get her name but we were very grateful to her . Highly recommended 👌

Nothing

v comfortable bed with good support pillows ! Lovely lady for cleaning services.

No restaurant & no room service other than for basic breakfast. was booked for 2 bathrooms but was given different room. They gave us option later when pointed out but we were too near finishing up our holiday, wasn’t worth the effort. This was not made clear at booking time that we needed to specify we had booked for 2 bathrooms room !

Very nice hotel located in the center of Pistoia on a quiet street. Beautiful, clean and quiet rooms. Very nice bathrooms. Although the breakfast area isn't too big the selection of meals is very satisfactory. We didn't make a reservation for parking place, but there is a lot of free spaces in few minutes walk radius. For initial check-in there is one spot for a car just at the door. Definitely would like to visit this place again.

Couldn't find anything.

Modern, clean, comfortable, excellent client service, professional, helpful, very good value for money. Bedrooms and bathrooms stylish decoration. Quality beds. Loved my stay of 3 nights and could have stayed longer and still find no faults! Thank you and well done Palazzo 42

Breakfast was not a ten, but a 7. This can be forgiven as they are catering to guests with needs for a different breakfast then what the Italian tradition requires.

The breakfast was perfect. Just the right amount of food - and very healthy options. The staff were so friendly and obliging……..I’d recommend to anyone looking for a place to stay. Local places to eat were great (we tried three different ones).

There was a leak (NOT a flood!) in our ensuite. Every day around 6pm the floor “developed “ a puddle near the shower (even when we had not used the shower),Really odd! We used a couple of towels each day to mop it up (which makes extra washing!) A small bucket and a mop kept in the room would have solved the problem. No way did it spoil our stay though - just thought I’d mention it for future reference.

We were upgraded from a deluxe room to a suite, which was a lovely surprise. The room was beautiful, comfortable and cool, with two separate air conditioners for the different parts of the suite. The parking area was not too far and secure. Pistoia is a fun town to visit with a lively centre. The hotel is in a great location.

The breakfast was good, but a larger selection of fresh breads would have been welcome.

The location is great, right in the centre, close to shops, restaurants. The hotel is very clean. But most of all, the staff is amazing. I forgot my phone in the room, chrcked out and left. Once discovered, they came to my location to bring my phone and that was a very nice thing to do. And even during my stay they did all the best to accomodate my stay. So yes, would highly recomment this hotel. Thanks.

-