The hotel possessed a charm that we weren't used to seeing in the more modern business hotels that we stayed in. For starters, we weren't expecting such a huge lobby when we went up the second floor. It even had a giant statue of an emperor encased in glass. The room, while old, was very clean and cozy. There were no problems with the shower and we all had a good night's rest. The staff was very efficient and can communicate in English. They also helped us figure out the best route to the airport as we had an early flight out (we decided to take the free shuttle bus to Narita). Finally, the hotel is situated in a quiet area. By around 9:30 pm, there was not a soul outside. Even though the nearby convenience store is some distance away, I had quite the peaceful stroll.

There's not much else to do in the area.

It takes 5 mins walk to get to the station. 2 stops away from the airport. Has free bus to take you to airport. There convenient stores near by so you can grab some food and drink with cheap price.

The free bus to airport start from 7 a.m, I didn't ask so I don't know if they could depart sooner. It's not about the hotel, the train station signal is confusing and if you're not careful enough you may go to the city instead of go to the airport.

Being close to Rail Station made it easy to continue our journey to Tokyo from Narita Airport. Also very close to Heritage Lane and the temples with cherry blossoms! Staff allowed us to borrow a luggage trolley to get our MANY bags to train station and return it, this was ABOVE AND BEYOND! Microwave, vending machine and more in the lobby were nice.

Bathtubs are not handicapped friendly. One in our party needed to forego bathing because no handicapped rooms on premises. Also: Handicapped entrance LOCKED from late night to early morning, so watch your time out, or you might be stuck at the bottom a of a staircase unable to get in.

The location and size of the room at the U-City hotel were fantastic. The in-room air conditioner was interesting, but it did work well. The hotel is next to a small parking lot, which was convenient since I rented a car. The 1st floor elevator was convenient for luggage. The bed and room were comfortable. Some different hotels weren't as comfortable, and had musty smells, and we hit 5 different hotels on this trip - U-City was the MOST convenient and comfortable out of all of them. The staff was really friendly as well. I came in late from a kenjutsu training camp, and they saw my outfit and were doing deep bows, and were smiling ear to ear. I had zero complaints about this hotel. I missed being here after seeing the hotels we were in afterwards, in both Kyoto and Tokyo.

I'm sure there were some minor things that I wished were more convenient, but I can't even remember them now. If there were any, they were inconsequential.

Location is great! Located about A3 or 4 minute walk from the JR station in Narita city...a 240 yen train ride (less than 10 minutes) from the basement in the airport. Despite the single bed thing, the room was fine though small (that's pretty standard in Japan) and the people were helpful and nice. Frankly, an ideal option for resting up after a long flight before taking on the rest of one's travels or wanting to avoid a long commute to the airport to start a trip

The room was a bit tired and the single bed thing (twin and triple rooms only - no double or queen options) for 2 of us was not optimal - but quite do-able.

We booked the hotel for only one night to catch our flight to Sapporo the next morning. Hotel is near the train station. The price is reasonable too. They provided a complementary toy for my 5-year-old daughter, which is nice and thoughtful. There is also a shuttle service to/from hotel, but since our arrival and departure are within outside the service time, we didn't had the chance to use it.

The lighting in the bathroom is very dim. Could have installed a brighter lighting.

The location is superb for transportation and food. The hotel is walking distance to both JR Line and Keisei Line Narita station. Which we can find many food outlets. Our favorite Kitchen Origin jis just across the street… 😋 convenience store is easily located 😃 All the staff is friendly, helpful…,they tried to their best to communicate with us in English…Great Hospitality …👍🏻🤩 The airport shuttle services cater to our needs. 😊

Not from me… 🤭😉

very close to the train station and the airport, extremely helpful staff that were very accommodating

small rooms, there was some confusion about whether a cot could be provided for a baby (website explicitly says 'no cots or extra beds available' but a direct message from hotel staff said yes) so we ended up taking our own just in case, bathrooms were dark with stains on the wall, rooms were not very soundproof (could hear people talking in the corridor very easily)

The hotel was very close to the station and had a seating area in the room which was a real bonus. The beds were super comfy and we could open the window despite being on the 7th floor. Our request to book in early and check out late were accommodated with no extra charge and bag storage on request too. The staff were very helpful polite and respectful. Hotel offered clear instructions on how to get there and was good value for money.

The bathroom was smaller than the other 5 hotels we stayed in on our trip and there was a slight leak from the sink so there was some water on the bathroom floor from the base of the unit after use, which if the bathroom had been later, would've been less of an issue.

Short trip from the airport, and the hotel provided instructions on how to get there, including shuttle service (times did not suit me but the rail instructions were useful. Right near the JR station and not far to Keisei. Close to the main shopping street and the scenic temple.

Instructions mentioned to not use the lift to access ground floor after hours which meant having to use many stairs, not good for accessibility. Not sure why this was the case as there was no obvious problems in the area.