Rooms were very nice and comfortable, bed a good size and good quality bedding (except for the throw- was a itchy wool kind of material) Nice drinks in the room (pay extra if you were to use, but nice to have in case) Clean and plenty of space for luggage Good location for what we went to stay for (watching a show at the theatre in Esher) Restaurant for evening meal and breakfast was a nice setting and good quality food Most of the staff were friendly and accommodating

Coffee machine plug didn’t fit in plug socket on table where it was located I used the shampoo and conditioner for my hair and seemed to have some reaction to it as I couldn’t stop itching hair afterwards (I’m not aware of any allergies that affect me) Gentleman who checked us in on reception desk was not unfriendly but just seemed like he didn’t want to be there. Also was very quiet when he spoke so struggled to hear him. Had the full English breakfast but portions of items on breakfast were small (1 tiny hash brown, 1 tiny black pudding, 1 slice of toast, small pot of beans and 1 sausage). Was good quality but would expect more quantity for the price, if it stated on menu how many of each item you get, I’d have ordered more as I was still hungry upon leaving.

We were staying as a stop over prior to an early start en-route elsewhere, so missed breakfast. But, the room was cosy, the bed was comfortable and the bathroom clean and functional. The coffee and tea options in the room are good quality and the in-room bar had a wide selection to chose from. The welcome we received on arrival was second to none, shout out to Matty, who clearly had a lot on his plate that evening with a couple of big functions going on. Food in the restaurant was of good quality and not pricy.

Very clean and comfortable, if I'm away from home and missing all my home comforts this is the next best option

Staff were non existent for checking in and out. On arrival I was told, by a member of sraff, to wait upstairs by the check in desk, and there I waited for a full 10 minutes, then I went back downstairs and found the manager who was surprised to see me despite the lady behind the bar insisting she tried to tell him I was waiting.... obviously didn't try hard enough. Checking out was just as fun, I couldn't find a member of staff, just another guest desperately looking for a way out to enjoy his first cigarette of the day. I just left my key card on the reception desk and left.

Great location in high Street, off road secure parking and super friendly staff. Room was clean and nice touches with coffee machine and chocolate brownies! Staff were very friendly and helpful first time we stayed here and will do again.when visiting friends nearby.

Room was comfy lighting could be better, one bedside lamp not working and unable to get bathroom mirror light to work. Room dark due to keeping blinds down as view wasn't so good at the back of property not a problem for us as we just using room for sleeping.

Comfort of the bed Size of the bedroom Size of the bathroom although a bit faded around the edges of the floor in terms of cleanliness The young staff were extremely good and enthusiastic

Not being told that there was a £40 deposit added to the cost of the room in case you ran off with minibar items. This should be on the website it was only when I gave my credit card details on check in that I asked why there was this additional cost. this should be flagged up in advance NB we didn't use the minibar but maybe they have had bad experiences with customers in the paste The lighting was very dim so you couldn't read, Light on the table didn't work and on the next day the standard lamp also didn't work - did report to staff so if you stay in room 1 hope has been addressed

Staff were really friendly and helpful. Bed was really comfy and room was cosy.

Once I had finished showering, I couldn't turn the shower off! Had to stand directly in front of the on/off handle and really pull to the off position. Thought the bar was going to come off the wall! I did explain to the staff and they said it can happen as a very hard water area. Thanked me for letting them know.

Loved all the extra touches like a mini bar and snacks available in the room. Loved that there was a supply of extra tea bags and hot chocolate etc on the landing if you run out. Fresh milk in the fridge. Breakfast and food in the pub was fantastic. Location on high street but not affected by noise overnight and close for a nice stroll around the shops. Lighting was my only frustration.. too dark in bedroom but not a complaint just a niggle

Lighting in bedroom too dim . Could read or put make up on easily

Room was lovely, well decorated and plenty of space and also the option of having a snack item or a drink in the fridge at an additional cost which was a nice touch as well as the home made brownie instead of biscuits and a quality selection of cosmetics for the bathroom. Ample parking and good selection of food at breakfast.

The air conditioning wasn't great but they did have a good fan instead.

Location fab as going to the races and seeing a live band at Sandown! Fab room, lovely staff, friendly and welcoming. Great room, comfy bed, nice bathroom. Breakfast was awesome!

The only think we think you could improve on is leaving a price list of what all the items in the fridge and snacks cost? Wasn’t sure if we had to pay for coffee and tea or not so didn’t use. Price list would be helpful!

The hotel was perfect and the staff was wonderful, especially the manager Jacob! We booked last minute after flying from the US and they had our room ready in less than an hour so we were able to get some much needed sleep. The food was absolutely delicious and the atmosphere was amazing. We will definitely stay here again if we ever get the chance!

Nothing. We loved it!