Have stayed at the Riverside Hotel on three occasion and have always been happy with both the accommodation and food. will be staying in the near future. Use the Hotel as a stopping point on return from visiting friend in Oban

Apart of all facilities at the Hotel I find Hotel lobby and restaurant as one of the best places to relax, enjoy or even work. There is many various spots where You can find some privacy or enjoy fireplace etc. I find restaurant food/staff brilliant. Food comes quick and is done as it should be (Had sirloin steak, chicken tempura - all perfect). Rooms are clean and spacious, bathroom fittings a little dated but still perfectly functional. Comfy bed (a little on the firm side). I have visited this hotel many times across two years and always like to comeback here.

nothing worth mentioning

Friendly staff and good food. Carol, assistant manager is particularly great. Always smiling and welcoming.

Nothing really, we stay often even though we live 10minutes away. It's a wee retreat for us away from everything and we feel it's good value for money and affordable. We booked last night when we were staying in January and we've booked to stay again in April and experience the soul afternoon. The only small complaint is that the budget rooms lack good lamps and always seem to be missing a bedside table at one side and have a headboard too big for the bed. However the rooms are warm and comfortable so not a huge issue for us.

This is a beautiful and welcoming Hotel. The breakfast is fabulous with plenty variety. The evening dinner is also very good and plenty to choose. The atmosphere in this hotel especially in the evening is very relaxing.

Unfortunately we were in a room this time across from the laundry which I have to say is very very noisy so early in the morning. The laundry staff play very loud music so early and I feel all the cleaning staff forget there are guests in these bedrooms. I feel these rooms are more for a 1 night only and definitely not for guests who are staying more than 1 night. The staff stand outside the door talking and as for the laundry trolleys being pushed and pulled around on the floor constantly are so loud there is no chance of a lie in if that’s what you fancied. This is the only down fall in this hotel. We have always had a very relaxing holiday but having a room across from the laundry kind of spoiled this holiday.

The room was warm, welcoming and clean. The beds were comfortable and bedding clean. Nice to have an actual bath in the bathroom with a shower over the bath. All the staff we met were lovely and very friendly - nothing was too much bother.

The furniture in our room (120) was very tired (varnish worn off the dressing table/drawers) and an actual drawer front was so distorted, it wouldn't close properly. Unfortunately, these let the presentation of the room down. Bathroom could do with being updated, especially the shower. My arthritic mother had great trouble in trying to turn the shower on, the dial was so stiff. Shower was clean but it's so old that the white fittings are now yellow. Also I noticed, when having a bath, that there was black mould underneath the soap dish. The carpet in the hallway (by the fire doors) was loose and would be a trip hazard - I did point this out to a chambermaid, but nothing was done about it during our stay.

Had a brilliant stay. The room was lovely and the bed was very comfortable. The staff was lovely and helpful and the food was so good. The hotel is beautiful, and we will definitely be back.

It says on the paper work in the room that we were ment to have a phone if we needed help from reception or if we wanted room service but we didn't have a phone and our room was right at the end of the building so it would of been helpful to have that specificly because you are offering they services.

Spacious room Welcoming and polite staff throughout the hotel Nice decor/ furnishings Modern

A large wedding was taking place at the hotel so between reception turnover the bar area was extremely busy. Breakfast experience on 1st morning wasn't the best. We appreciated there was a large wedding party. No dining tables available, queue was extremely long and a long wait for breakfast. No cups, tea bags, cutlery etc. Eventually replenished. Not the most relaxing time, however the next day was much better. Second evening not much choice of alcoholic beverages at the bar, as the beer chiller had broken there was no draught options, therefore other stock on beers etc were low

Apart from reception when we checked in everything was great. All other staff warm, friendly and professional. Receptionist gave no welcome and seemed bored. The bar area lovely and we enjoyed a couple of cocktails. Breakfast provided a good selection and the cooked aspect was lovely. The room was nicely decorated and had a bath, which is so rare these days. Guests considerate, so no noise in the corridors. Bed comfy. Tea, coffee and biscuits provided. Just what we needed after a 9hr journey. Hotel situated on what looks like a housing estate. As dark when we arrived we did not see any water and our room outlook was of houses. Having said that once inside the hotel that was all forgotten. Near for ferry to Arran which was why we chose it. Had a lovely but brief stay.

Lady at reception. No welcome, greeting, enquiry re journey etc. Felt we were a nuisance for checking in, Considering she is the first impression of the hotel, suggest some additional training. The chap on reception at check out was exactly what you need. Lively, vibrant, full of energy. Clearly enjoys his work.

rooms and cleaners were great had noproblems when asking for extra milk and teabag also towels.

we stayed bed and breakfast, roome an service staff were great the kitchen lets the team downor waiting staff? for not seeing when food dishes are empty and need refilling, ie two mornings out of six no eggs, ran out of mugs these are the small thing that make the difference between a good stay in a hotel or a great stay please folks pay mor attention to detail as thats where your slipping up; just so you know ive been a chef formaly trained since i was 16 im now 69 so i do know a little bit about hotels and the hard work most staff put into there jobs

Very well kept and presented from outside, walking in we were very happy with how lovely it looked and the layout. Checked in by a lovely member of staff and gave our room keycard. She also explained where bar/ restaurant etc was. We went to our room and had a nice view. The bed was so comfortable and big. Plenty tea coffee and biscuits etc. and bathroom had shower gel/shampoo etc to use. We had a great nice sleep and a fab breakfast in the morning.

Only thing that wasnt so much as a dislike but made me mark it down was it wasnt a walk in shower u had to climb into bath to have a shower which felt a bit closed in but this wouldnt stop us coming back again.