All the staff we encountered (6 of them) were genuinely friendly and attentive. All of them spoke to us before we spoke. They all appeared happy in their work. We had breakfast and it was so organised, we had coffee, tea and juice straight away, we then ordered what we wanted. The quality of the food was really good, professionally presented, even my croissant had been warmed in a proper oven, not put in a microwave! The dining room was lovely and the fixtures and fittings suited the building. Staff looked clean, well presented and organised. They worked at a speed needed for their environment. The hotel was full so the small team needed to work fast and efficiently. Our room was very cosy and the bed comfortable and we both slept well. The bathroom was dated but it was very clean. We would happily stay here again.

Nothing.

The staff at the Old Rectory were fantastic. Nothing was too much trouble. A big shout out to Kate in particular who went above and beyond. The setting is lovely, lots of grounds and a short stroll into the high street. There's a great little bar and a lovely room to sit and relax in. Breakfast was great, we chose American pancakes. They were freshly made and delicious.

We stayed in the top floor, although the heating was at a lovely warm level throughout around the building, our rooms were quite cold. The heating was on but not enough to heat the room.

The location is perfect. The secluded gardens are immaculately kept and beautifully landscaped. The hotel is charming and our room was spacious, elegant & perfectly appointed. Likewise, all public areas are elegant and maintained to a very high standard. The staff are friendly and very helpful. Breakfast and dinner were delicious. All in all, we felt that this hotel deserved a much higher rating than its current 3 stars (which is due, we understand, to its not having a lift or 24 hour room service). We personally felt it deserves a minimum of 4 stars. Would highly recommend!

Nothing!

Lovely building in beautuful grounds. Spotlessly clean, a good breakfast and the staff were really nice. One lady, (Kate(?), went above abd beyond as despite covering reception, bar, some housekeeping and catering duties, she always had a smile, a kind word and, genuinely, nothing was too much trouble The location is in eaay striking distance of Shrewsbury, Attingham Park and a number of other towns and attractions. Good old school hospitality with a personal touch making you feel a welcome guest and not an anoymous customer. Really enjoyed the stay

In the hotel, if I were to be really critical the bath coukd have benefitted from a minor repair to the enamel and the taps and shower could do with upgrading but these weren't major issues.

Lovely building, facilities and staff. The lounge, bar area and gardens were very nice spaces to relax in addition to the bedroom. Staff were really friendly and helpful throughout.

The breakfast arrangements, where everything has to be ordered via the server, was OK but not very efficient and it was difficult to get exactly what we wanted without waste or multiple requests. For example, we didn’t know exactly how much fruit we wanted until after the cereal, how much fruit juice until after the coffee, similarly with the toast etc. The staff were brilliant and responded to every request, but a buffet style approach, at least for the cereal, fruit, yoghurt would have been much easier for everyone. I can see why this was done during the TheCovid era, but that was quite a few years ago now.

I booked a cheap and cheerful guest house, I arrived at a luxury hotel! What's not to like?? The room was clean and comfortable, but I spent most of my time hiking the area during the day. In the evenings I made use of the bar and lounge, where I sat in front of a fire reading in total peace. Breakfasts were good an they catered for me as a pescetarian. They serve light meals in the evening such as paninis etc but do not run an evening restaurant service. The staff were fab! I was there over New Year and requested 12 grapes, which were wrapped up for me with a lovely note. My car broke down on my way home, and they looked after me in the lounge even though I had checked out.

One morning I decided to sleep in rather than have breakfast. They knocked on the door (even though do not disturb was on) to ask me if I was coming down or not. It made me feel awkward...

Hospitality and friendliness was excellent. The hotel was lovely, the decor, gardens etc was well maintained. A lovely setting well recommended.

No air con, the room was really hot even with the window wide open and with a fan that they did provide (which rattled and was very noisy and did not do much) the weather was exceptionally hot. Air con may not be possible in this style of hotel but investment into some higher quality more powerful (less noisy) fans would be beneficial. That is the only dislike that I could comment on. The hotel is great.

The Staff.... The staff really could not do too much to oblige with any request, i had a lot of personal dietary needs that the staff met as though it was just normal. This was extremely appreciated. The Food... The food was hot and cooked well, it was also customized to my requirements without any question. The Building.... This is a beautiful Georgian building with period Georgian decor and furniture. It was also noticed that there were several out buildings that appeared to be undergoing restoration, which was nice to see. The Location.... This beautiful Georgian house was situated in the village of Wem, and was central to my visiting requirements in Shrewsbury and Ellesmere.

This is more personal things i believe would make this building better, they are in no way criticisms to the building or owners. The problem on period buildings (especially listed buildings) is that to keep things period is also a little un customizable not to mention expensive. I did have issues getting the room key in the door lock when returning to my room. Again this is no ones fault, but its something i noticed each time. The Hotel would really benefit from new reproduction Georgian double glassing, as i imagine that it must cost a small fortune to heat the building at this time of year (Nov, 2024). But again appreciate this would also cost an initial small fortune to action.

My room was really lovely, as were the rooms of my friends who were there with me. The beds were comfortable, the rooms spacious with big windows overlooking the beautiful gardens. The bathrooms were clean with everything you needed supplied. Breakfast was excellent, and the staff we met were friendly and polite, fulfilling each request cheerfully and efficiently. I would not hesitate to recommend a stay here, and look forward to returning.

There wasn't anything that we didn't like, or could better.

It was the first time that my fourteen year old daughter had stayed in a proper hotel and the experience was amazing! When she asked for hot chocolate with breakfast rather than tea or coffee, nothing was too much trouble. Breakfast was served and the toast arrives a few moments later providing staff with an opportunity to check that all is well before they leave you to it! We were shown to our suite by a friendly receptionist who talked with our chatty daughter all the way to the room and made her feel really welcome and happy. When we compared the price of our stay to what we would have paid for some of the large national chains, it wasn't that much more and the amazing service more than made up the difference! On the day that we were due to arrive, we received a telephone call to inform us that a disco would.be taking place until midnight that night and they hoped that it wouldn't disturb us! It wasn't a problem and we didn't hear much of it anyway!