Excellent position in picturesque old town, good shower and room facilities as you would expect from this brand and price point, with bathrobes and slippers included and appreciated. Breakfast good, lots of choice including hot options and with helpful staff, although coffee strangely below par. ( We ordered cafe au lait, but an espresso machine was also available.). Excellent restaurants within short walk.

What we needed to know and weren’t told - if arriving by car, the car park is not in the same location as the hotel. To get to your parking you will need to pull into 10min pull-over space outside hotel in busy shopping area (space not guaranteed) check in and get entry code and map from reception, then re-enter one-way system to car park. You will NOT find the car park just using map without satnav, as no street sign on the (very small) road itself. Hotel bar - a nice comfy space but red wine by the glass desperately over-priced for poor quality.

Perfect location in the middle of the city. Big room, comfortable bed and great rain shower. The bar is nice to wind down after a day exploring the city and their champagne by the glass is actually pretty good. Parking is a bit of an issue to unload, either you take one of the short term lots or you signal them to lower the pistons on their unloading bay. We recommend to reserve a parking lot in their garage that's a short walk away.

Our door didn't close unless you really pulled it - probably to be expected after some time in such an old building, but should be checked regularly by the staff.

Great location. Nice design features. lounge and bar furniture attractive. Relaxing courtyard with water feature. Staff friendly and always helpful. Barriers dropped outside the hotel to drop off luggage and reception helped get bags in. Great Nuxe Spa with lovely staff. Sustainable concept hotel, great to reduce energy use of packaging. Very comfy beds. Great pillows

Breakfast a bit on the mean side. Had to keep asking for food to be brought out. Selection in general was small. No fresh fruit, only a few old wrinkly ones . Patisserie/bread election very limited, which is a key reason for being in France. Parking tricky to find

Troyes is an old, historic city and space is at a premium. This is reflected in most of the buildings which crowd the narrow streets and this hotel is no exception - it feels cosy! The breakfast is the best breakfast spread, I have every enjoyed anywhere - exceptional and far above the typical mediocre effort that most make to produce a continental breakfast. This was far, above and beyond the normal! Whilst the room was not spacious, it was comfortable. What is more, it was a privilege to stay in the city centre, which is simply wonderful. Troyes would be a great place to live!

Not easy to find somewhere to park near to the hotel. The hotel charge extra for parking.

Excellent central location, with well-appointed rooms at higher end of cost range. Friendly staff. Shops, cafes and restaurants all right outside. Solid breakfast spread and unusually good coffee. Complementary spa looked very nice but didn't have time to use.

Car parking has to be reserved in advance (they have 14 spaces only for 32 rooms) - this was not made clear in the Booking.com information. However, it was no drama to park in nearby secure underground 'Cathedral' parking garage (and possibly cheaper) - you can pull in outside hotel to unload car (they lower bollards to allow this and then it's only 5 mins walk to hotel.)

This hotel is fantastic! The breakfast was great, offering a wide variety of delicious options to start the day. The staff was incredibly helpful and attentive. I was returning from a cycling race, and they went above and beyond to assist me with my bike and luggage. I was even upgraded to a larger room, which was a wonderful surprise. The hotel's location is perfect for anyone wanting to explore the old town; you couldn't ask for a better spot.

Nothing

Located in the heart of Troyes. A nice, character hotel. A very nice breakfast is provided but there is no restaurant but as the hotel is in the heart of the town, there are plenty of places to eat and the hotel staff gave us good recommendations for restaurants. Staff were very friendly to us. We used the car park which is 2-3 minutes walk a away (a valuable asset as parking in Troyes is very limited). It was all very clean

The hotel bar has a very limited selection of drinks, but in fairness there are plenty of bars close by. Parking is limited and the room was small but adequate. You need a satnav to find in if you are driving!

Our room had provided all the amenities you could want and the bathroom Nuxe products were a real treat! The bed was very comfortable and the air con worked well and was quiet. Location of the hotel in the historic part of town was brilliant. The safe, secure and spacious car park provided close to the hotel was very convenient. The buffet breakfast was exceptional with a very good range of hot and cold items, including some regional French products. Looking forward to returning to this hotel again shortly.

Nothing to dislike. Unfortunately, we ran out of time to see the Hotel (Nuxe) Spa but I’m sure it will be worth a visit.

Booked hotel as travelling from Italy back to UK so staying for one night. Hotel was easy to find, extremely friendly and helpful welcome. Given map and clear directions to the secure car park which was about a minute's walk away. The room was a great size, fantastic shower, all extremely clean. For the dog there was a waterbowl and map of dog friendly areas to walk him. The hotel was in a great location to explore Troyes and walk to lovely restaurants. Bar area was very nice. As we had the dog we could not eat in the breakfast room so breakfast was set up for us in the bar area. We had a lovely restful stay and would return.

That we couldn't stay longer.

This is an excellent hotel, clean, spacious, good beds and outstanding staff. We brought our three dogs with us, which was no problem, but were told that we could not bring them in the breakfast room (perfectly understandable for us) when we booked, so we did not book the breakfast. Upon arrival we were asked if we wanted breakfast the day after as well: we indicated that we had the dogs with us and the friendly employee told us that indeed the breakfast room was not possible, but we could take breakfast in the bar/salon. After a good sleep we went to the bar/salon in the morning and another friendly employee even set the table for us and brought water for the dogs, an excellent service! The breakfast itself was also outstanding with a large choice, so everyone will have something to their liking. Furthermore, the hotel is located around at an excellent spot in the city center and the possibility to reserve a parking space was great. A message for the hotel manager: please give our compliments to your staff, they really know the meaning of hospitality!