Staff was very helpful. Valets very nice and polite. Casino was very clean and fun.

No buffet on Wednesday night and everything backed up in all the other places to eat. We tried the lounge/bar and waited 20 minutes to get waited on and another hour to receive our food which was only a couple of sandwiches. Not enough staff this night. Would be nice to have the Hot Tub enclosed in a building instead of outside. Afterall it was 50 degrees most of the time and raining. Didn't understand the logic for that.

The suite was very clean. The jacuzzi tub was amazing! Loved the soft robes too! We had dinner at Toscana which was tasty and our server Shane was great. Check in and out was easy and quick. All the staff I encountered were helpful and pleasant.

Elevators were not working properly as we were trying to go down to the lobby and check out. We waited 20 minutes for an elevator and finally gave up. We used the stairs. We had all our bags to carry and we were on the eighth floor. This is my only complaint. Everything else was wonderful!

When I check in , I ask to have a join room with our friends. And I was told that I do have a join rooms at the front desk but when we got to our room it was not the join room. I called the desk to ask if they can switch us cuz the room next to us was empty and the room next to our friends was empty too but they told me this is the best they could do . It was Tuesday night so the hotel was not that busy . So we were disappointed. We go there a lot and always had a good experience. Ohh and the pillows ware not comfortable; to big, to bulky.

The spa is wonderful; my wife got a massage there and enjoyed it immensely. There is also a nice indoor pool (not deep enough for diving) and a big hot tub on a large balcony with deck chairs for sunning. There are several restaurants and buffets in the hotel. The exercise room looks very nice and well maintained, though I did not use it. I did not gamble but the casino is huge and very nice looking. Garage parking is free and convenient. There are some interesting displays related to the Seneca Indians. Everything is clean and like new. Staff and other guests are friendly and nice.

There are about half a dozen fancy food options in the hotel and they looked and smelled delicious but cost a bit more than I personally wanted to spend. However, there is a nice big inexpensive Chinese buffet restaurant less than a mile away, and a number of other decent eateries if you don't mind driving a little farther.

Front desk staff is awesome, rooms are large and beds, linens, finishings are superb

...the rest of the staff I walked by...meh. all of them should acknowledge all guests that make eye contact. (hint: the hotel guest is in an elevator or pulling luggage) and the gentlemen just riding the clock in the casino should just have couches for them to lounge on...instead of being like a bee hive in the corner. the games could be cleaner with a wipe and guests could be acknowledged at least.

Easy to get to, the shuttle from the parking lot to the casino was great since it is a hike and it was raining. Almost all the staff we encountered was very friendly. We enjoyed the buffet!

We were there for a concert and the event center was soooooo warm, even the performers were commenting on and complaining about it. Also the chairs were all locked together so no one could move apart and you’re literally on your neighbors lap if you aren’t a scrawny twig.

This is my 3rd year in a row staying at the casino for my vacation. It's always fun and relaxed. Everything is very clean.

I pay more for the kingsize room because there is normally a small couch in it. This year the couch wasn't there even though the picture of the room showed it. I explained to the front desk that I had a bad back and couldn't sleep the full night on the bed. She claimed it was due to remodeling even though the room I was in looked the same as the years before minus the couch. She didn't offer to fix my problem, I had to ask for a rollout cot and then she informed me I had to pay for it. So what was I supposed to do at that point? Not get sleep on my vacation? Or pay more money on top of the $500 bill?

Great room. Very clean. Staffing was great. Nice location to get out. Nice gift shop. Food was good from what we had. Cafe handy for late night eats. Excellent pizza from there. Hot tub and pool were nice.

Understanding times and days restaurants were open. Would of been nice to have a cheat card in room telling which dining options were on what days and hours. We used website but less convenient then having something in room to tell us.

The property's location was exceptional, justifying the cost of the stay. The modern, updated room and jacuzzi were delightful. The overall environment was very pleasant, and the staff were friendly and welcoming. The food offered good value for its price.

There was a slight delay in being seated for the breakfast buffet, likely due to my late arrival.

The hotel is very nice and cared for well. We enjoy staying there. The casino is clean and has a great atmosphere. The employees at the hotel and casino are friendly and courteous. I lost my necklace and it was found by staff at casino, so I was elated I got it back before departing!

I can't think of anything that I can write about that would be negative. Possibly the only thing that could change up would be the restaurants staying open later, but it might be difficult to find help for longer hours and depending on how busy and late customers choose to dine.