The best thing about this lovely hotel situated outside busy Eilat, are the kind and friendly staff. Patricia at the front desk greets everyone with a smile and truly cares that her guests have a wonderful stay. The morning chef who makes omelets also greets everyone with a smile. Our room was spacious, clean and with a great sleeping environment

If you are sensitive to noise, request a second floor room

We moved to one of the basic Shangri-La suites and it was the best decision. Of course it was at an additional cost but it was absolutely worth it. The whole Hotel is beautiful, quiet and the staff are amazing! Always eager to help. The breakfast was very good too. We had a great time and will definitely be back.

There are little things that the hotel could do to improve maintenance. It would highly improve the quality of the rooms back to their original level of luxury. But really, little things.

The location and style were outstanding with a great ambiance

The cleanliness was a 2 out of 10 the cleaners need to clean under beds and walls - our first night was a nightmare with a room falling apart - they could not change us and we had nowhere we could have gone. The next day management and staff responded right away to correct the problem but giving us an upgrade room. The new room was not perfect but it was cleaner and we enjoyed our next few days

The place is beautiful, peaceful, and charming. The staff were super helpful and nice. The pools (yes, plural) were great fun for the kids and grownups alike. There was a coral reef within walking distance of the hotel that one can go snorkeling, which we did and was amazing.

For some, the place might be a bit outdated and far from the city center, but that's part of the charm.

The peace and tranquillity of the setting, the beautiful pool and attention to detail, the breakfast and the overall atmosphere. The room was comfortable and the showers great, the view from the room inspiring and the staff very kind and helpful.

just the tv and the remote wasn’t working well, and our safe in the room needed some maintenance.

+ Location, location, location. + Asian vibe. + Greenery and landscaping around is amazing, despite all the negatives below, I would probably stay there again in low season. + Reef/aquarium museum right outside the hotel, 3min walk maximum. + City center 10min by car/taxi/bus, very convenient. + Great breakfast

- pool was not heated in January (it seems 22 celsius and sun outside is too cold for Israelis to enjoy pool, some were wearing winter jackets and shoes :) ) - room is really used, dusty, not taken care of, however we saw a lot of renovations happening outside. Room did not looked like the pictures. However we had amazing sea/jungle view and super balcony. Coffee/tea in the room. - when we arrived after 21:30 there was no place to eat/buy food nearby or in the restaurant, also no drinking water in the room, mini fridge was empty. - Loft bedroom is not an option for kids below 7 years old, did not seemed safe.

The idea of the hotel is unique I love how it reminds of Thai-places The breakfast was great ☺️ The pool looks amazing 🤩

You can here every thing, walls are very thim

The peacefulness and serenity of this resort is almost unparalleled for this country. The resort is so beautiful; if you love being surrounded by gorgeous trees and fauna, silence, and breathtaking views, this place is for you.

The only complaint I have was that the bed was slightly uncomfortable. Just too firm for my liking. Good for some folks I guess. Other than that, everything was perfect, and, mlst importantly, as advertised.

The staff was very nice, Hadar helped us with everything we needed or could ask for. The food was endless, the views are amazing, the pool was pretty empty with enough chairs for everyone. The room was great, with a new clean huge shower and a balcony with a perfect view of the sea. The price was much lower than other places, and the value was amazing. Will definitely come back. great place to disconnect and chill.

Everything was beyond expectations. It's a bit far from the center of eilat, so you have to take a car/cab, and it's a 10-15m drive. but there are great beaches and attractions right near by, like the observatory park and many diving clubs.

the whole setting is just BEAUTIFUL!, our room was large, quiet and located at the very top of the hill the resort sits, and granted us the access to the extra swimming pool and the lounge reserved to rooms numbered 800+ (an unexpected but welcome bonus). The large selection of food at the breakfast buffet was a great start, and we were glad to be away from the boardwalk-town lifestyle of Eilat yet be a mere 5 minutes drive from its many restaurants. TIP: if you can, do yourself a favor and get a room numbered 800. They are worth the extra cost (or the begging for an upgrade). if then you are in a group I'd definitively consider one of the villas at the top of the resort. they are large, they are gorgeous, they have a private swimming pool, and the location grants amazing views of the Red Sea. In the winter then they have 30 minutes more sun in the morning and 30minutes more in the evening.

it is a really NICE resort and if in Eilat again for sure I'll call in there again, yet one can see structures are aging. and service, though prompt, isn't spotless. doesn't require anything major (yet), just some touch ups and a renovated attention to details.