Staff were incredibly helpful. We actually got stuck in Sapa due to typhoon Yagi and the resulting landslides and flooding. They were so helpful with contacting bus companies and other operators to rearrange buses etc when we were finally given the okay to leave Sapa. Breakfast was plentiful, mix of hot and cold items and you can order eggs and pancakes from the menu free of charge. Location is just across the lake from the main area, only 5/10min walk but has lovely view of the hills. Can't recommend enough!

Rooms were on the small side but very clean. Showers sometimes ran out of hot water but were back to hot again within 5mins.

The room was really nice and clean, super well-located! Neighborhood is calm; perfect to rest after a busy day getting around Sapa. Breakfast was really wonderful (we considered ourselves as foodies; the quality went beyond our expectations. Perfect first meal of the day to go trekking. Please try their banana and pineapple pancakes. Their phô was divine too. We had all our breakfasts on the terrace with the sapa mountains as a background. Above all, the staff and the manager are truly kind and helpful. We were very happy to stay at Sapa Mountain Queen House and we most definitely recommend this hotel if you're looking somewhere to stay whilst travelling to Sapa. This is our first stop as travelling throughout Vietnam and we will keep fond memories here in Sapa.

Everything about this hotel was exceptional. Our room was spacious, clean and comfortable. The breakfast was great and all the staff were so friendly and helpful, particularly the manager Mr Kim. He arranged pick ups to and from Lao Cai train station and the hotel, stored our luggage after check out for the day while we went on a hike, and also offered us a free room to shower and change when we returned in the evening before our train back Hanoi. Highly recommend staying at this hotel!

Great location, only a few minutes walk downhill from Sapa Dragon Express bus stop, the lake, and restaurants. Breakfast is fabulous. In addition to the usual offerings of most hotels, Mountain Queen offers a number of savoury dishes, yoghurt, and pancakes, which are cooked upon request. All the staff were exceedingly helpful when I injured my knee. My husband had left very early on a lengthy hike, and as I had trouble walking, the delightful Mai-Linh arranged for one of the dining room staff to purchase anti-inflammatory cream from the pharmacy for me. They also kept me supplied with small bags of ice to pack against my knee. Our Standard Double Room was clean and of adequate size. However, the ensuite was long and narrow, and anyone around 180cm tall will find their knees cramped against the facing wall when seated on the toilet. Mountain Queen offers great value for money. It is very clean, and the cheery staff create a welcoming atmosphere. I would recommend booking a higher-level room.

I had a pleasant stay at the hotel. Mr. Kim manages the place efficiently, ensuring a smooth experience for guests. The location is excellent, allowing me to walk to various landmarks, including Cat Cat, which was an amazing experience. The room was spacious and comfortable; however, some furniture could use refurbishment, as I noticed a few broken drawers. The staff was wonderful—very helpful and friendly, making my stay even more enjoyable.

One area for improvement is the laundry service. did not meet my expectations, especially compared to the quality I experienced in Hanoi. I was hoping for a similar standard. Overall, I had a good stay and appreciate the efforts of the team.

Absolutely lovely stay in the Sapa at Mountain Queen House! Mr. Kim and his staff made us feel warmly welcome from the moment we stepped in and took such good care of us the entire stay. They took care of the laundry, set us up with tickets to local attractions and arranged a taxi drive whenever needed. Everything was done with such a kindness and expertise. The hotel is located perfectly close to the center but still in a peaceful neighborhood. It is also very beautifully taken care of and super clean. Breakfast was amazing and we thoroughly enjoyed it every morning. Nothing but a warm recommendation for this unique hotel! ❤️

We really enjoyed our short stay at Sapa Mountain Queen House. The staff was super-kind and helpful, they let us check-in very early (7AM), which was really appreciated as our train arrived at 6AM from Hanoi. The also helped us book our tickets to Fansipan Mountain and provided maps, info and advice on our daily outings. The room was clean, bright and spacious, with nice view of the lake. Breakfast was amazing, made-to-order banana pancakes and/or eggs, with nice selection of pastries, fruits, and some Asian dishes. Location is convenient, steps away from the city center and the lake but still quiet.

All was good.

It was a beautiful stay, from the moment we arrived we were greeted outside the hotel by the staff who were super welcoming, room was super spacious for 4 pax and the view at the balcony was super super nice, as we are smokers we had many good heart to heart chats at the balcony and it was super chill. Breakfast was also delicious, I ate 3 plates of scrambled eggs and omelettes daily because it was just so good, so was the french toast and the banana pancakes and the beef pho. On our last day, the staff went out of the way to make us feel really comfortable when we had some issues finding transportation and were super knowledgeable and professional with guiding us through the process. Overall my friends and I were really appreciative of the superb hospitality and the stay was really just great. Also walking distance from cafes and food places so it’s super convenient, would definitely come back to Sapa Mountain Queen House again to stay on our next trip and you really should give it a try too.

Our family of four stayed at Sapa Mountain Queen House for two nights and had a wonderful experience. The staff were incredibly kind and welcoming, doing everything they could to make our stay enjoyable. We arrived early in the morning and were pleasantly surprised to find that our room was already ready for us. The room itself was spacious, bright, and nicely decorated, with a lovely balcony overlooking the lake. The staff also gave us great local restaurant tips, provided affordable and efficient laundry service, and arranged a taxi for us to visit nearby villages. Breakfast was another highlight – fresh fruit, eggs made to order, a variety of hot dishes, and (our kids’ favorite!) the delicious banana and pineapple pancakes. We’d love to come back someday. Highly recommended!

That we couldn't stay longer :-)

It is a peaceful hotel close to the town centre but off to the a little, so away from the bustle. The customer service, in every interaction, was excellent. It is the main reason why this is my favourite stay yet in Vietnam. All staff went above and beyond in this respect. The day I checked out and had already boarded the bus to our next stay, I freaked out thinking I may have left my retainers in the bathroom, so I messaged front desk asking if they could please have a look if it was there. Mr. Kim promptly checked the room and replied it was not there, which took a big stress off my mind knowing I had packed them after all. Their room service and breakfast selection of food was also awesome, buffet style with additional included eggs, omelets and pancakes for order. A good place, great food, great service, and I highly recommend.

Nothing.