The staff is so kind and helpful. The rooms and pool is always kept clean.

Unfortunately, the rooms do not have a mini fridge and it felt like the hot water was solar powered because in the mornings it wouldn't warm up. The breakfast is from 8:30 to 10. For us that was a bit late specially when we had to.leave early for activities. While the hotels looks close to the lagoon and is physically not far all access across the street from the hotel is blocked by other hotels and you have to pay for a day pass on order to acces the lagoon near by. The day pass is 450mxn pesos. There are some club muuyal charges 200mxn and can be used towards consumption. It is 16 minute walk though. The free access is downtown 30.minutes walk downtown. They do not provide free bikes or rental of them.

Great cabins, with large beds a comfortably sized bathroom and shower. There was an A/C and no issues with insects in the room. Everything you need for a relaxing stay. Staff were super friendly and helpful (especially Laura and Ines!) and the included breakfast had several great options, also vegetarian that were not too heavy. No lagoon access, but we knew this already, and used a couple of day passes to other places during our 4 night stay, plus had a small pool to enjoy onsite when we were feeling lazy. Located lightly south of the main town area (30 minute walk, 5 minute taxi)

The cabana was nice and the breakfast was brilliant! Staff were also really friendly.

It is a little far out from the town centre of Bacalar if you are only on foot but very close to a lot of the boat lagoon experiences.

If paradise exists, this place is definitely part of it! After a long day walking around Calakmul and then a long drive getting to Bacalar, we arrived at Zensus. Both exhausted we had the privilage to be welcomed by Ines. She gave us the warmest and sincerest welcome, explained us all about the town and gave the best recommendations. During our stay her and her staff were always there do give you the best holiday experience you ever had. Definitely recommend! It doesn't get better then this...

That we can not give more stars

The property was beautiful! The cabin was wonderful, and had everything we needed. Laura was very friendly, and gave us so many recommendations so we could enjoy our stay in Bacalar. The breakfast was included, and was fantastic. The pool area was also lovely, and it was only around 30 minute walk to the centre, but it’s very easy to get a taxi, and you can get anywhere in Bacalar in around ten minutes!

Nothing - it had everything we needed :)

Very well kept gardens and lovely set up of the cabins. The little room was small but super cozy and tidy. Very clean place and good lighting. The aircon was fantastic and the shower with the a little private garden view was a nice treat. The place is in a main road across the lagoon, very accessible and quiet. Walking distance to Maracuya a public lagoon access and a bit of a long walk to town like 20 minutes. The bed was comfy and because they’re little cabins you don’t hear the neighbours. Breakfast was included and it was delicious, they catered for vegan options with no issues. All the staff was amazing, so helpful and kind. We’re definitely coming back any time!

Lovely individual rooms around a pleasant pool surrounded by tall trees at the quiet end of Bacalar. Great reception staff who helped with laundry and organising trips, and the room was kept spotlessly clean with daily cleans. Good bed, and quality linen and towels.

Not the best coffee at breakfast time

the staff, Jose and her daughter are doing an amazing job. so friendly and welcoming. breakfast was excellent. they were also a great help for booking a boat trip. the hotel is ideally located in a quiet place, not in the craziness of the Centro the bed was large and confortable

nothing we didn’t like

We just loved EVERYTHING! The accommodation was comfortable, nicely decorated, in a quiet environment. We were warmly welcome by Laura and José Luis who have of great help to us (to organise a boat tour on the laguna, to recommend restaurants....). They both are very friendly as well as the rest of the staff. Every day, the breakfast was freshly made upon demand. We appreciated the fact that there were no more than 10 cabins/accommodation. It preserves the intimacy of the guests and allow them to fully rest and enjoy this beautiful part of Riviera Maya (I literally fell in love with Bacalar). I wish we had stayed longer!

Everything was perfect!

The Zensus hotel is just a dream! The rooms are exactly like the pictures suggest: very clean, comfy, quiet and bright. The whole hotel areas were very very well maintained with beautiful plants and flowers all around. The breakfast was absolutely delicious with coffee, fresh fruits, pancakes, eggs and more. Our biggest thanks and admiration goes to José. He makes you feel like being part of the family and is always ready to answer any questions or give his recommendations. He organised both a boat and a SUP tour for us with a company that not only offered fantastic trips but also fair prices. We also rented the bicycles offered at the hotel which were a great and cute option to go around in Bacalar. We were immensely sad to leave José and his fantastic hotel after only two nights but we are convinced to come back and recommend it to anyone that considers staying in Bacalar. It was the highlight of our Mexico trip!