The Location was excellent for getting out and exploring the city. The room spacious and comfortable and clean. Staff friendly and helpful. Nice bar.

This is not really a complaint as the weather was exceptionally hot but the room had gotten rather warned from the sun before we arrived and there was no means to cool the room other than to open the two restricted window openings. There was a fan in the room but this just moved the hot air around. I think given 'Climate Change' these higher temperatures are going to become more frequent, so the hotel might consider external window shutters and aircon.

The comfiest bed ever, spacious room. Spotless clean. Breakfast was good and great choice. Location amazing. We upgraded to the king room and had chocolates and water and bathrobes in our room which was a nice touch. We only stayed for one night but we’ll definitely be back. The staff on reception were lovely. We also ate in the lyric grill next door. The food here was amazing and the staff couldn’t do enough for us. The crispy chicken loaded fries and the cocktails were really good!! Will definitely stay again!

Can’t find any faults

Great location and the room was lovely and well appointed. We walked to most of the attractions. The staff on reception were very helpful and approachable. Breakfast staff were always happy and helpful. The food was good and their porridge was top level. We loved being able to open out windows throughout the day.

We accept that being so close to the city can be noisy, so always take ear plugs. There was also two windows that we had closed at night. However the bass booming from the nightclub down the road managed to pierce the earplug option, along with one car deciding to rev quite loudly outside the hotel. Many patrons were talking, laughing and occasionally jovial screaming. This is just people having fun, but when you are trying to sleep, it can be an irritant. We did manage to go to sleep eventually. Having breakfast offered at a later time, often helps us to make up the lost sleep. If this is not an option for some, it could prove to be a deterrent to booking there.

The staff for check in were friendly, helpful also bar staff and dining..we received prompt and efficient service..the room was warm ,comfortable and clean...the food was superb , both at dinner and breakfast..

My son came to see us at the hotel and was met with somewhat of an unpleasant manner by the men on night duty at the desk... he waited till we came down to foyer.. perhaps a more courteous explanation of the policy of not being allowed up to our room as he wasn't a guest would have sufficed rather than the inhospitable way he was dealt with ...

The location within the walled city is excellent. The staff were amazing and the room price reasonable. The hotel is within walking distance from the bus station if you take the bus from Dublin and have luggage. You can also easily walk 20 minutes to the railway station to take a train to the Giant Causeway area (via Coastal Rambler). The NI Tourist information center near the hotel (and guild center) is wonderful with tourist information including taking public transport to sights!

Nothing but breakfast was OK - smoked salmon would have been a nice addition.

When we arrived, we were unable to enter the city walls to reach our Hotel as there was a commerative march during that time. Not a major proble, we left our car in a car park and wandered up to the Hotel to check in and have a cup of coffee. An hour or so later we collected the car and our suitcases. The hotel car park was full but there is another car park two minutes away just outside the city walls. Our room was comfortable, quiet and very clean. Dinner was superb as was breakfast the following morning. The Hotel must hang on to their Chef for his food preparation was excellent and we thoroughly enjoyed the dining eperience.

Maybe the weather

Location excellent. Perfectly situated to access all the places of interest I wanted to see. Food okay...nothing to get excited about so I chose to eat elsewhere most of the time. Hotel very clean. Receptionists absolutely charming, delightful, very helpful and professional. An asset to the organisation as front of house, they make a very good impression.

The food. Not very exciting, choices or ambience.

Location and service were brilliant. Even though it was busy city centre and there were functions on in the hotel on both nights of our stay the rooms were quiet. The selection of food at the breakfast buffet was excellent.

There was a musty smell in one of the rooms which we did report to reception and although they checked it out were unable to fix. It didn't ruin our trip though. At the breakfast buffet, the utenstils at the hot table were not clearly labelled - I witnessed a guest using a single pair of tongs for every item. Unless a guest has or knows someone with food allergies or intolerances they wouldn't understand how potentially dangerous cross-contamination would be. As soon as I mentioned it to the server at the host stand however they immediately replaced all of them.

We liked how central the hotel was to tourist attractions, and the bed was comfortable, and the shower/bath was excellent.

We didn't like on the way up coming from the South of Ireland, the hotel rang us and when I tried to answer, the phone call wouldn't connect as due to connection/signal problems and the phone call ended,and then 1 minute later I had a notification came through to my phone that the hotel had taken the money before I had got there as it stated when I booked I could pay at property. When I got there the receptionist reason is they said they tried ring us but we didn't answer.

Great value for money! The location is perfect. Just inside the walled city itself, just outside the Bogside. Derry is well worth visiting! Make sure to take a walking tour or two with www.bogsidehistorytours.com and/or www.derryguidedtours.com. Both great! Really likeable personal guides! Really know their facts! You'll fall in love with Derry and its people!

The hotel (especially room and corridors) had a bit of a has-been business feel about it (ancient coffee stains on '90s carpets, etc.) but nothing actually wrong with it. Great value for money. Spacious comfey room and bed. Nice clean facilities.